DCH Paramus Honda - Service Center

DCH Honda in paramus does NOT care about customer's cars Went there for a tire rotation and oil change. Left with my emergency brake a loose and wobbly. At the beginning, I paid no mind to it since it wasn't Went there for a tire rotation and oil change. Left with my emergency brake a loose and wobbly. At the beginning, I paid no mind to it since it wasn't too bad, however about 2 weeks later, I was able to pull the emergency brake practically all the way up (over 12 clicks). I went back and was told that my rear caliper may be going bad. When I asked how was that possible on a car that is only 4 years old with less than 46k miles, they did not know how to respond and just said parts get old and brought up the "extended warranty" bs, which I am pretty sure still doesn't cover the caliper. Anyways, went back to try to get the problem fixed and they denied they did anything to the emergency brake, however, somehow they were able to adjust it a little. About 4 days later, the wobble and looseness came back, so its pretty obvious whatever they did was temporary and very well aware of the problem. During that week, I spoke to a certified senior mechanic whom I work with and was told that they most likely hyper-extended the emergency brake whenever they parked the car or rotated tire causing the parking brake to become extremely loose either damaging the Parking system or stretching the cable . So much for dealership mechanics being more careful or knowledgeable than the average mechanic. They should take more responsibility for their screw-ups and be more careful with people's cars. Many people pay these cars with hard work, sweat and tears to have someone "qualified" break them for being careless. DO NOT RECOMMEND TAKING YOUR CAR HERE! You are better off going to a responsible mechanic that is well known in the area. More

Great Costumer Service Frankie Sanchez was excellent, very helpful honest and forthcoming about everything. I have been going to Frankie as often as I can since I purchased Frankie Sanchez was excellent, very helpful honest and forthcoming about everything. I have been going to Frankie as often as I can since I purchased my car in 2014. I would recommend anyone to see him for their service needs. More

Bad customer service on DCH itself I bought two cars from DCH, not even lease, full cash. My 2006 Pilot key screw came off and lost. Figure I come in and can give me a tiny screw. And I bought two cars from DCH, not even lease, full cash. My 2006 Pilot key screw came off and lost. Figure I come in and can give me a tiny screw. And they have to charge me $3 for that. WHAT A CUSTOMER SERVICE you have - DCH. That screw probably cost you 2 cents and you could have give it out for free. How often does these request come to you. Even so that cost you nothing and unlike DCH. If you buy a furniture from IKEA. You can go and they will let you get a replacement nut and bolts for FREE. I call that good customer service. All employee there have good service, just this experience on DEC 29 holidays time really ticks me off. Bah Humbug DCH. More

Don't bring your car here This place is disorganized and does shoddy work. We have had multiple problems with service at this location. Unfortunately all of the Honda dealershi This place is disorganized and does shoddy work. We have had multiple problems with service at this location. Unfortunately all of the Honda dealerships around here are DCH so I guess our next car will not be a Honda. It's a shame, because we love our cars. Have owned 4 Hondas and there are always recalls, which would be merely inconvienient if the service was better. They must only be posting good reviews here, since the experience all of the other reviewers have left is nothing like mine. More

Bluetooth pairing with my new phone Would like to commend Hamad Deeb for his help, twice, in pairing my new cell phone to the bluetooth in my car. He is an excellent salesman, because h Would like to commend Hamad Deeb for his help, twice, in pairing my new cell phone to the bluetooth in my car. He is an excellent salesman, because he is extremely patient with me, understanding, not pushy and ALWAYS there for me when I call him. ( and I call him often!) Because of his expertise and wonderful personality, he has made my experiences at the dealership, much less stressful than ever before. Kudos to you Hamad!!! Keep up the great work! Thanks again, LINDA SEGOND More

Maintenance Service I came here Monday November 21st, left my car at 8am and they were supposed to fix the sensors, alignment and tire rotation. I had an extended warrant I came here Monday November 21st, left my car at 8am and they were supposed to fix the sensors, alignment and tire rotation. I had an extended warranty to cover the expenses for all of this. They called me at 4pm telling me they couldnt do anything because I had to pay for this, mind you I had said I had the warranty and needed someone to speak to me in Spanish. I went to pick up my car and all they had done was change the oil and charged me for this. A worker named Christian who sold me the warranty, helped me get my money back. The clerk told me to come back to get my car fixed at 8am the next day, I came back the next day and the guy who told me to come back wasnt there and the person there told me they couldnt help me because I didnt have an appointment. I lost a whole day of work, paid for a taxi for an oil change i couldve done myself. The warranty i paid for was for no reason and I plan to end it asap. I would definitely never buy a car from this place again. Freddy G. More

Outstanding service dept Great service department . They handled my problem professionally and courteously. Nice waiting area and free shuttle if needed. Christina was a plea Great service department . They handled my problem professionally and courteously. Nice waiting area and free shuttle if needed. Christina was a pleasure to deal with. More

Service I was recently in for service and dealt with Danny Turbides. He once again went above and beyond for me. The work would last until the next day so he I was recently in for service and dealt with Danny Turbides. He once again went above and beyond for me. The work would last until the next day so he got me a free rental car and kept me abreast of when the work was done. He took my dealer coupon with no problem. He is always courteous, kind, and very sincere. If you need work done, see Danny! He is the best. I have been coming here since 2007 when I bought my first Honda here. More