Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
189 Reviews of DCH Paramus Honda - Service Center
Sort by
December 10, 2017
First Service Visit Very easy process, I drove in was greeted and signed a few papers a little later my car was good to go, definelty coming back! Very easy process, I drove in was greeted and signed a few papers a little later my car was good to go, definelty coming back! More
by danny12003
Employees Worked With
Joe England
November 11, 2017
Satisfaction Guaranteed I took my 2014 Honda Civic in for service and spoke with a sales rep, Ria Katherine, about my options. My lease was soon to expire and I needed to fig I took my 2014 Honda Civic in for service and spoke with a sales rep, Ria Katherine, about my options. My lease was soon to expire and I needed to figure out what the best financial decision was for me. She did a great job of doing a run down with me about Mubarak options. An issue I had was I had a limited price I could pay for a Carnac limited amount of time I could stay at the dealership due to work. I am living on my own at 23 and have no financial help therefore leaving me with limited options. The Honda team did such a great job I left with a new 2013 Nissan Sentra that day. The car had an awesome service record and drives perfectly. I am extremely happy with my car and am so happy I get to keep as my own! Thank you so so much DCH HONDA OF PARAMUS you guys are great!! More
by K4thrin3
Employees Worked With
Ria Katherine
November 04, 2017
The best service Danny Turbides is the best. He is honest, reliable, and sincere. I go to him every time I need service. He helps in every way he can! Awesome. Danny Turbides is the best. He is honest, reliable, and sincere. I go to him every time I need service. He helps in every way he can! Awesome. More
by Dan G.
Employees Worked With
Danny Turbides
October 02, 2017
Fantastic service! Hamad is amazing! I went in to the dealership to sell my old car. I was a little worried that I wouldn't get help since I was not buying anything, I c Hamad is amazing! I went in to the dealership to sell my old car. I was a little worried that I wouldn't get help since I was not buying anything, I could not have been taken care of better. Hamad was professional, friendly, informative and beyond helpful. He gave me the value that True Car said my car was worth, no haggling, no hassle! If I do need to buy a car in the future I will DEFINITELY go see Hamad, thank you!!!!! More
by Elizabeth C
Employees Worked With
September 22, 2017
Not keeping up their promise I brought my car for a service recall and was promised a ride to and back to dealership. I waited almost one hour for the shuttle and asked driver him I brought my car for a service recall and was promised a ride to and back to dealership. I waited almost one hour for the shuttle and asked driver him if I'll be picked up from home between 1:30 to 2:30 PM as I needed to pickup my daughter from school. He said he can not assured me of that. Talked to one of service associate who was very unconcerned and rude and told that they can not promise me a pickup by 2:30 PM, which they did when making appointment for the service, I was told to just wait in the lobby for the car to be done. I was very disappoointed with thier service and lack of professionalism. I will not ever go to that dealership again. More
by asadkhan222
Employees Worked With
Danny Turbides
August 02, 2017
solving my HUGE problem! Honda Service, Rt. 4, Paramus has outstanding people and service! Frankie Sanchez, Natasha Nedd . Diego Estrella, Bruce Laga, and Bpb Brislin Honda Service, Rt. 4, Paramus has outstanding people and service! Frankie Sanchez, Natasha Nedd . Diego Estrella, Bruce Laga, and Bpb Brislin, . Carol Russell Satisified Customer~ More
by Sarisified Customer
Employees Worked With
see above
July 09, 2017
Great Service From the moment we walked into the dealership we were helped with anything we asked for, no questions asked. First we spoke to Danny Mueses, who was p From the moment we walked into the dealership we were helped with anything we asked for, no questions asked. First we spoke to Danny Mueses, who was patient and understanding in hearing out our problem regarding the tires on my Honda Civic. The conversation was kept in a calm and collected manner no matter what, and Danny did everything he could to try to help our situation. We were also referred to Frankie Sanchez, an express service advisor at the dealership. He was very kind from the very beginning and also did everything in his power to assist us. He remained composed and diligent throughout the process, and we were happy to have such a devoted professional help us. We would recommend speaking with these employees should any problems arise or if simply visiting the dealership regardless of reason. More
by Mattan P.
Employees Worked With
Frankie Sanchez, Danny Mueses
July 06, 2017
Great Service My service advisor Terrence Persaud was wonderful to work with...he was very knowledgeable about my Honda CRV and even found an item that I was not aw My service advisor Terrence Persaud was wonderful to work with...he was very knowledgeable about my Honda CRV and even found an item that I was not aware of that was covered by my extended warranty. He contacted the company and had everything approved and fixed the same day. Needless to say he had the patience of a saint to work and explain things to me, someone unfamiliar with the mechanical workings of a car. He went way above board to help us. Thank you for your help. More
by tatiana
Employees Worked With
Terrence Persaud
June 10, 2017
Service Visit I have always trusted letting Honda Dealer servicing my car but this place made me think twice. My dashcam hidden in the car was stolen. The fact th I have always trusted letting Honda Dealer servicing my car but this place made me think twice. My dashcam hidden in the car was stolen. The fact that my bigger and more expense GPS was left inside the car make it clear that is an insider job as the thief knows taking the bigger GPS would risk getting caught by the security cameras. Just want to leave a warning message to anyone planning to have work done here that there are some dishonest people working in this dealership. Update: Via security camera the person involved will no longer be working at Honda and the issue is now resolved. More
by YW
Employees Worked With
Bruce Laga
June 07, 2017
Upgraded appearance, downgraded in customer service Horrible customer service. Brought car in for recall of airbag. Was told that I needed over $600.00 in repairs. Left the car there from early morni Horrible customer service. Brought car in for recall of airbag. Was told that I needed over $600.00 in repairs. Left the car there from early morning to late evening - all day. Among other repairs had my rear brake pads replaced. Left dealership and brakes started squealing. Spoke to Customer Service and brought car back at 7:15 a.m. The Representative neglected to say that the Technician would be in until 8:00 a.m. I was upset and asked to speak to the Manager of DCH Honda in Paramus, NJ. The Manager didn't feel he needed to speak to me - waited 45 minutes - no Manager in sight. After all of this I was told that the front pad brakes were squealing. Very car poor service and even worse customer service. You need to work on your customer service skills. I will never buy another Honda just for the poor service received. More
by Dissatisfied Customer
Employees Worked With
Natasha Nedd and Manager Bruce Laga
