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DCH Paramus Honda

Paramus, NJ

4.9
5,168 Reviews
As the flagship store of the DCH Auto Group, the largest auto group in New Jersey, we have been at this location for over 30 years. We have been a Top Ten Volume Honda dealer in the USA for sales and service since 2004. We are proud recipients of the Honda President's Award and the J.D. Power's Dealer of Excellence award and rated A+ by the Better Business Bureau. Click on our website for information on inventory, price quotes, trade appraisals and financing pre-qualifications.
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120 NJ-4

Paramus, NJ

07652

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Showing 5,168 reviews

June 03, 2008

Elie was very professional, knowledgeable and friendly. When we picked up our car he took the time to completely show us all the features of the car. He even set up our cell phones for us. I'd highly rec More

by cgslmc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elie Kass-elias
June 03, 2008

My experience with DCH Paramus Honda was more than I amagined.the sales staff was very professional,they acknowledged me and I felt like I was family to them.Ren,Steve and Mo, were number one. More

by casaleo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ren Franse,Steve Chan
June 02, 2008

This was my first time experience buying a new car, and I couldn't have had it any better. I was treated highly respected and with the up most quality by my dealer and new friend Omar Ammar. I came in with m More

by biggie70185
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Ammar
May 31, 2008

I bought my first car from this dealership in 2005 and my lease was up a few days ago so I went back to the dealership to see what deals I could get. When I got there I was greeted professionally and was se More

by ma112583
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pak & Ryan Zhun
May 28, 2008

I turned to DCH Paramus Honda after several weeks of searching for a replacement vehicle for the car whose lease was about to expire. A friend had just purchased an additional vehicle from there & was More

by Juls3gems
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike, Barry, Raffael, Omar
May 27, 2008

when the paper work was signed it was supossed to have 20 miles on the car and a full tank of gas. we received the car with98 miles on it with a 1/2 a tank of gas???????????????????? I WAS VERY SUPRI More

by materialman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
jerrud hurlly
May 30, 2008 -

DCH Paramus Honda responded

On behalf of myself and the entire staff at DCH Paramus Honda I would like to apologize for the conditions of your new car purchase. I am not familiar with your particular case but I believe I know what happened. We occasionally trade vehicles with other dealerships (usually to obtain a specific color for a customer, or to accommodate another dealer who is doing the same for one of their customers)and that would account for the miles. This is no excuse as it is definitely our responsibility to have the correct mileage on the paperwork and to ensure that we fill the gas tank to full before you pick it up. Once again I apologize for the inconvenience and wish to remedy the situation. Please bring me a receipt from the gas station the next time you fill up and I will reimburse you. Thank you for your business and I look forward to hearing from you. Jason Cohen Internet Sales Director

May 27, 2008

Good job.. Fastest paperwork experience.. Ask for Eric when do finance part. David was my sales guy. He worked his a** off to make me happy. The game is the same but they are friendly and gave me a gre More

by joesp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
May 27, 2008

I was far from expecting to purchase or lease a vehicle the day I visited the dealership. In fact I never purchased or leased a foreign car. Well Mr. Chan got me. He was very knowledgable and not overly ag More

by sloanman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Chan
May 24, 2008

TOO BUSY TOO BUSY TOO BUSY!!!! TOO BIG NO CUST SERV SKILLS OR PATIENCE!!! I went on a Saturday and no one even looked at me WRONG WAY TO TREAT A BUYER!!! Thanks but no thanks to you and your staff at T More

by treatmeright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
internet
Jun 10, 2008 -

DCH Paramus Honda responded

Let me begin by saying that on behalf of myself, and the entire staff of DCH Paramus Honda, we apologize for not being able to accommodate you on your visit to our showroom. I assure you that the way you were dressed has nothing to do with the service you received. The majority of our customers come in with jeans and sneakers. If no one greeted you upon arriving then we just failed to perform at the level of performance that is required of us, plain and simple. Not to make any excuses but accommodating all the customers that visit us on saturdays (generally over 100)is definitely a challenge for us and we are constantly striving to speed up our process as to free up our salespeople faster to assist the next customer waiting in the store. We also recommend calling in advance to schedule an appointment as we have a separate department that just handles appointments. If I can do anything to rectify the situation, or help you in any other way, please do not hesitate to contact me. Sincerely, Jason Cohen Internet Sales Director

May 24, 2008

My buying of a Honda CRV started on=line. Not sure whether I was actually going to purchase, I never returned any of there soliciting calls. Then my car died - trans went - and the wating game was More

by momoftwo75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ren franse
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