DCH Paramus Honda

After going to a few different Honda Dealerships, my wife After going to a few different Honda Dealerships, my wife and I finally went to DCH Paramus Honda. From the time we got to the dealership, we w After going to a few different Honda Dealerships, my wife and I finally went to DCH Paramus Honda. From the time we got to the dealership, we were welcomed in a friendly manner by one of the sales managers. He directed us to our sales person, Alex Bernabe, who was extremely courteous from the beginning. He was very polite, informative and sincere in his approach in describing our options. After about 30 minutes, we agreed on a deal for a brand new 2010 Honda Pilot 4WD(lease), which is exactly what I was looking for from the beginning. We got an unbelievable deal. I researched a number of different Honda dealerships and the prices DCH Honda gave us for this particular SUV was the best compared to all of the other dealerships in the area. A couple of days later, we went back to pick up our new vehicle which was sitting out front detailed to perfection. Alex went over each function of the Pilot and was patient and answered all of our questions without hesitation. The only minor complaint I have is one of the customer service women passed by as I was trying to get a cup of coffee from the machine and when I asked her if there were any cups left, she gave me an attitude and basically wanted nothing to do with helping anyone. A couple of days later, I received a follow up call from Alex as well as the General Manager of the dealership making sure we were satified with our new vehicle. In addition, the next day I received a call from DCH Honda asking me to complete a survey based on my experience at the dealership. I gave the dealership the highest rating on all categories due to our excellent experience. I definitely plan on continuing to do business with DCH Honda so long as their service continues to be top notch. I'm definitely not the type that automatically gives a great rating unless I feel the company deserves it. As long as DCH Honda continues to give great service and are always looking for new ways to improve the way they do business, I will be a loyal customer. More

It was an extremely smooth negotiation, I walked out with the car I desired for the price I wanted. The car represents true quality with added warranty coverage made my experience feel even much more comfor the car I desired for the price I wanted. The car represents true quality with added warranty coverage made my experience feel even much more comfortable at the dealership. I hope to experience another visit within another year and half. More

One of the most enjoyable car buying experiences ever. Talked with Thomas Rivas over the Internet, walked in, they beat 5-6 other dealers in price and walked out in 30 minutes. Picked up the car the next Talked with Thomas Rivas over the Internet, walked in, they beat 5-6 other dealers in price and walked out in 30 minutes. Picked up the car the next day. NO BS, dealer tricks or any pressure used. More

I brought my car in for service on April 23, 2009 at 8 pm and picked it up on Friday April 24, 2009 at 8:45 pm. When i got home around 9:15 I noticed that my EZ pass device was missing from my middle console and picked it up on Friday April 24, 2009 at 8:45 pm. When i got home around 9:15 I noticed that my EZ pass device was missing from my middle console along with a $20.00 bill, roughly $4.00 in change, a new pair of earings (value of $9.99) and my car charger for my cell phone. I immediately called, but you had already closed. I called at 8:30 am saturday, April 25 and left Valerie several messages, but she never returned my call. I spoke to someone in the service dept and he kept telling me there was no manager on site and to come in during the week because there was nothing that could be done. I was extrememly upset that noone could help me so I called the sales department and the receptionist, who was very nice took my information and told me she would have the manager, Tim call me on Monday. Tim called me and pretty much said that he would check into it, but unless someone admits it, he cannot do anything. I understand that you cannot accuse someone without proof, but someone in your department stole these items out of my car. I want to be reimburst for what was stolen. I had to pay $33.00 to cancel my EZ Pass, $24.00 in cash, $9.99 for the earings and $39.99 for the car charger = $106.98. I entrusted you with my car that it would be returned in the same condition in which i dropped it off. I will never bring my car there again for any kind of service and i will be pursuing this matter of getting my items replaced!!! More

I live in Staten Island and for the past 6 years I have been leasing a Honda Accord EX from a Honda dealership in Brooklyn New York who for whatever reason did not offer me a reasonable lease rate when my been leasing a Honda Accord EX from a Honda dealership in Brooklyn New York who for whatever reason did not offer me a reasonable lease rate when my lease was up. A friend of mine told me to try DCH Paramus Honda in New Jersey. The first person who answered the phone was salesman Steve Chan. Within only minutes on the phone we negotiated a tentative deal which was very attractive to me. The bottom line is that I saved about $900 dollars from the final offer made to me by the Honda dealership in Brooklyn. It took me only a half hour from Staten Island to arrive at the DCH Honda Paramus dealership. I was warmly greeted by the staff and met Steve face to face. In all honesty Steve treated me like a human being and was extremely patient and professional throughout the entire process. I expected a long hard fought negotiation based on my prior dealings with the Brooklyn Honda dealership but this certainly was not the case. We arrived at a mutually convenient fair price. Steve's boss was also very friendly. The nice treatment did not end there. I received phone calls from Steve for four days after having the new car asking me how I was doing and the car. I never received this customer service from any other dealership I have ever dealt with. The transfer of the old lease to the new one was an unbelievable easy process. I thank Steve and his bosses for treating me with the respect we all deserve. I highly recommend this dealership. This is all true and not some info commercial. More

After several attempts to buy a car with poor service. We contacted Paramus Honda through the recomendation of a friend who said call Mike he is the easiest and most direct person in the car buisness... I am contacted Paramus Honda through the recomendation of a friend who said call Mike he is the easiest and most direct person in the car buisness... I am like are you sure because I have never meet a direct and to the point sales person... Well I can honestly say he was right on the money Mike and his staff where professional and accomadating in every way... If you want service call Mike his staff and him our top notch... More

Harshall, was very helpful and informative when we leased the car for my son. He also gave the right guidance to my son. i am very pleased with his services and therefore give full ratings to it. The ov the car for my son. He also gave the right guidance to my son. i am very pleased with his services and therefore give full ratings to it. The overall experience was very good and so were the others involved in this transaction. Percis More

I do not live close to Paramus and I work a very busy schedule but Jesus was very kean on helping me out. He did everything he could do so that I only had to drive up there 1 time and that was to pick up schedule but Jesus was very kean on helping me out. He did everything he could do so that I only had to drive up there 1 time and that was to pick up the car. He worked with me and was very professional yet very friendly. He talked me through every little detail and answered every question I had to the best of his knowledge. I would deffinatly reccomend DCh paramus Honda to any one looking for a Honda and I would tell them to see Jesus. More

These reviews are a fraud. The salespeople are probably posting reviews for themselves at home. I came here because I got a competitive internet quote from them and saw the good reviews but it was a diffe posting reviews for themselves at home. I came here because I got a competitive internet quote from them and saw the good reviews but it was a different story when I arrived at the showroom. The salesperson was nice enough (but then again, his job is to get you to like him) but the experience was a bad one. I waited around for like 25 minutes for my salesperson to greet me. While I was waiting I overheard a employee walk over to the "manager's desk" and curse out one of the people working there, and then make some inappropriate comments about a female customer that was in the dealership as he walked away (not that I'm a prude but some things you just don't say within earshot of customers). I later found out that he was the General manager of the store. Fine example he's setting for the rest of his staff. Then after finding my salesperson I waited around for another 20 minutes while he found a car to test drive me in. Then after telling them that I wanted to go home and think about it another manager came over and tried to pressure me into buying right now or they may not be able to "honor the price if I leave". That was it, the whole place just gave me a bad vibe. The price they gave me was good but there were other dealers with close to the same quotes and that made me feel comfortable and appreciated after visiting with them. I guess that's what you lose out by dealing with a highway store like Paramus. Trust me, you're better off paying the extra hundred or two and going somewhere that knows customer service. More

I was contacted numerous times by multiple individuals who did not seem to know or understand what anyone was doing. We went to the dealership to look at end of lease options. We were contacted by Denni who did not seem to know or understand what anyone was doing. We went to the dealership to look at end of lease options. We were contacted by Dennis C. but never met him but were given to Judy, who had no idea why we were there or what model we owned. (Bait and Switch?). Judy then told my spouse "you don't know what your talking about" when she commented that the prices were high with no rebates or other options inducements to renew. Less than 10% difference over greater than 36 mos lease; despite the Bergen Record article showing Honda truck sales are down and in fact are in line with all auto sales down. After being insulted, subjected to what can only be described as incompetent and non- customer friendly behavior I went and bought (cash) another truck from a dealer giving over $7000 in rebates. Overall - a very negative experience- they dont know how to treat customers. More