DCH Montclair Acura

Jose made our visit to Acura a painless one. He is a great person and I would recommend him to anyone. This is the second vehicle ive purchased from him and i am looking forward to purchasing an NSX fro great person and I would recommend him to anyone. This is the second vehicle ive purchased from him and i am looking forward to purchasing an NSX from him in 2014. More

Had a great experience leasing my Acura with Paul Eng, Colleen Amir, and the sales manager. However, that's where the relationship ends. I called in a few weeks ago because my battery had died 4 times on Colleen Amir, and the sales manager. However, that's where the relationship ends. I called in a few weeks ago because my battery had died 4 times on my car and they offered me a loaner. My son took the car in and had midterm exams for college so he needed the loaner since we work during the weekdays and repairs are not done on weekends. They said they could not loan him a car because of his age. A few weeks went by, and the car battery stopped dying by itself. I thought the battery had charged itself, but it died again recently. I called in to schedule a repair appointment and needed a loaner to get to work but they said they couldn't loan me a car. They told me that service loaners are only available for 3+ hours of work - last time I called Acura corporate was involved so I'm assuming they put pressure on the dealership to make things right. All in all disappointed in the lack of consistency with this dealership and the changing managers - our old salesman does not work here anymore sadly. This is why Acura and Lexus lose all their business to Audi, BMW, and Mercedes. All my friends get service loaners no questions asked when any work is done on their cars. Why pay for luxury service when it is not given? Overall, disappointed with this dealership and now do business with Ramsey Acura until my lease ends. More

This dealership is unethical, immoral, and unprofessional. They pulled a bait and switch on us! They took a deposit over the phone after agreeing to a price, we spent over 5 hours there afte unprofessional. They pulled a bait and switch on us! They took a deposit over the phone after agreeing to a price, we spent over 5 hours there after we uncovered some additional fees having to do with taxes which we agreed to and then after we sat down to sign contracts their system couldn’t process our contracts. So they said that they would work on correcting the issue and for us to come back the next day. They did not proactively call us to tell us what was going on until two days after at which point the sales person told us to come in to sign contracts under the agreed to terms. Then he called a few hours later and told us that they would not honor our agreed to price and raised it. I wish someone would have told me that I was dealing with people that don’t care about their customers and lie to them right through their teeth. More

This is my second purchase from DCH Montclair Acura and the experience was extremely positive both times. Having done extensive research prior to going to the dealership, I already knew I wanted the 2012 A the experience was extremely positive both times. Having done extensive research prior to going to the dealership, I already knew I wanted the 2012 Acura MDX, but needed to see it in person and to test drive it. When I walked into the dealership, Mark Gershman approached and was very friendly providing the space and time I needed to review the car. When we started talking further, Mark's personality and connection was great. His jokes made me comfortable instantly establishing a good rapport. It didn't feel like a typical sales approach eager to get the sale that day. Mark did not push for commitment on a purchase. Instead he took my information and we coordinated in a few days via email and phone. Once I was ready to make the purchase, I returned to the dealership to discuss the details. While Mark provided a great deal on the MDX via email, I was enlightened to learn that I also qualified for the Costco (lower) price plus the Conquest discount. Add to it a very fair trade in value on my Mini Cooper....I couldn't be happier! So I threw in a few more accessories. :-) Ric Coyle (Finance) was very pleasant and had his information in order by the time I spoke with him to sign the forms. Overall, I couldn't be happier with my new car. Mark - THANK YOU for such an easy car buying experience! More

I went in with a Costco pricing to purchase a Acura MDX. Mark Gershman who worked with me to get the trade in and the invoicing was extremely helpful. I will definitely recommend DCH to my family and friend Mark Gershman who worked with me to get the trade in and the invoicing was extremely helpful. I will definitely recommend DCH to my family and friends. DCH Montclair has a great team, kudos!!! More

I feel that Jose is an excellent salesman. After purchasing my vehicle, he phoned me to make sure I was satisfied with the service and happy with my new tsx! I will be referring people to him! purchasing my vehicle, he phoned me to make sure I was satisfied with the service and happy with my new tsx! I will be referring people to him! More

Mark was a wonderful sales person to work with during the negotiations, he gave me the best price, was very patient, sincere and very honest when dealing with him. When we picked up the vehicle, Mark explai negotiations, he gave me the best price, was very patient, sincere and very honest when dealing with him. When we picked up the vehicle, Mark explained all the features in detail and ensured we were very satisfied. In addition, the paperwork was completed very efficiently and we did not have a long wait time. I have been dealing with DCH for many years and have purchased three cars from them, and all experiences have been wonderful. Finally, I have to also give praise to the service department. Chris who manages the department does a tremendous job to ensure all customers are satisfied while their vehicles are being repaired or serviced. They have ensured my vehicles are always maintained the right way! More

I had a very pleasant experience with DCH Montclair Acura. Great customer service. Made the car buying experience very easy. Good pricing no need to haggle. Acura. Great customer service. Made the car buying experience very easy. Good pricing no need to haggle. More