DCH Montclair Acura

My Used Car Buying Experience I just bought a certified pre-owned Acura from DCH Montclair Acura. I initiated the conversation through internet. Jonathan Liu promptly replied the v I just bought a certified pre-owned Acura from DCH Montclair Acura. I initiated the conversation through internet. Jonathan Liu promptly replied the very next day. I had initial clarifications that Jonathan helped clarify. In a day's time, his manager, Ruben, called me to explain the features in the car and was helpful in providing all the info. When I visited the dealer, I had a lot of queries that Ruben answered and was helpful. Barry took me out for test drive. He took me through couple of routes to experience the car's performance. He also patiently explained every little functionality in the dash. Once I did the test drive and made the decision to purchase, Barry did a good job of managing the documentation work in time so that I could take the car asap. He also detailed the car quite well, and topped it up with a tank full of gas! The final financial process took 2 hours, as I had to wait for the ever busy Benjamin Klein. It all got done and Barry was waiting patiently till 9.45PM (YESSS! That is how long it took) to help me out and congratulating me on my new car. It has been really good working with these guys, especially Barry. More

Great experience We bought Acura number 4 yesterday. Sales rep Jamie and sales manger Ben Klein were awesome . Make sure you ask for Jamie !!! Great deal too!! We bought Acura number 4 yesterday. Sales rep Jamie and sales manger Ben Klein were awesome . Make sure you ask for Jamie !!! Great deal too!! More

Best Car-Buying Experience Ever! I knew what car I wanted, but didn't know where I was going to buy it. I contacted DCH via an online inquiry for a price quote. Almost immediately I knew what car I wanted, but didn't know where I was going to buy it. I contacted DCH via an online inquiry for a price quote. Almost immediately, I received an e-mail from Lora Moore, who quoted me a firm price for the exact model/package I wanted. It was a fair amount below sticker and below the average retail price listed at various other dealers. They even detailed every other cost to give me a true "drive-off-the-lot" bottom line. More importantly, from the first inquiry until we drove off the lot with our car 10 days later, they were true to their word. They provided a more-than-fair value to our trade-in (again, based on Edmunds and other sites). Jose Lardizabal was a low-key, straightforward salesman who never made any attempt to "upsell" me. He was knowledgeable, professional, respectful, and friendly every step of the way. The final price was EXACTLY as originally quoted. Benjamin Klein in Finance was also a pleasure to deal with and didn't try to "sell" anything. From start to finish, by far the easiest, more pleasurable car-buying experience that I have ever had. I would strongly recommend DCH Montclair Acura to anyone who is looking at an Acura. More

Excellent Service!!!! Excellent Experience!!!! I cannot say enough about the fantastic service I received from Walter Goldman. We walked in at closing time one Saturday afternoon and it was like he I cannot say enough about the fantastic service I received from Walter Goldman. We walked in at closing time one Saturday afternoon and it was like he had the whole day to speak with us. He didn't rush us, he took his time and explained the features and options on the car. It was a painless experience, he answered every question we asked. It was a pleasure leasing a new SUV from Walter and DCH Montclair. Even Benjamin made the final paperwork painless. Everything went so smoothly we almost forgot to test drive the car LOL!!! Thank you all I love my RDX More

Eighth Car from this dealer Walter Goldman is a low key salesman who understand his customers and has always managed deliver to what I wanted, equipped, how I wanted it, and at t Walter Goldman is a low key salesman who understand his customers and has always managed deliver to what I wanted, equipped, how I wanted it, and at the right price. He will only recommend the accessories that make sense, not the ones that make the dealership the most money. He will follow up after the sale to make sure everything is as expected and will let you know when you can get the best deal on a particular car. More

My First Lease My first experience going to the dealership to find a lease, they were friendly straight forward & Tony gave me a price I couldn't refuse to walk away My first experience going to the dealership to find a lease, they were friendly straight forward & Tony gave me a price I couldn't refuse to walk away from. Everything was set and ready to go by the time I got to the dealer to fill out the paperwork. Very straight forward and painless! Would definitely recommend More

easy from start to finish We were looking for a used car for our son, but were not ready to purchase a used vehicle. We found the perfect used car for him at DCH Acura. The s We were looking for a used car for our son, but were not ready to purchase a used vehicle. We found the perfect used car for him at DCH Acura. The service was outstanding..from our first phone conversation with Jonathan, to the actual purchase with Barry. We did not feel any pressure, and the transaction was smooth and simple throughout. Benjamin in finance also worked diligently to make sure that our entire experience was a pleasant one. Thank you Barry, Jonathan, and Benjamin!! We will purchase our next vehicle from you, and highly recommend you to all of our friends. More

My First Used Car I'd like to start off this review by saying that this was the second dealership I'd visited on the day I bought my car. First I went to Hudson Honda i I'd like to start off this review by saying that this was the second dealership I'd visited on the day I bought my car. First I went to Hudson Honda in search of a used Honda Civic, and while they were decent at best (I'll write a separate review for them), I walked out with nothing. A few hours later, feeling disappointed, I thought, xxxx, I'll try DCH Montclair Acura. There was only car I wanted to look at, and with the help of Colleen Amirr (who, as far as I understand, is in charge of internet sales...I'd emailed about the cars first) I was introduced to Barry Katz, who was very helpful. The test drive was fantastic. I don't know my way around the area, but Barry guided me down two roads where I was able to aptly test the car's speed, brakes, acceleration, and its performance while driving on an incline. He answered my questions promptly, and most importantly, didn't try to push me to make a decision. But the decision was made. As soon as we went inside, I made an offer on the vehicle, and although I did make a bit of an aggressive offer, a manager was called (I don't remember his name, sorry) and we were able to come to an agreement. I went home that day with my first used car. That was last week, and I've been a happy driver ever since. More

Pleasant First Experience! Walking into DCH Montclair Acura, I knew what I was looking for and did not want the process to turn into a "long day at the dealership." Tony greete Walking into DCH Montclair Acura, I knew what I was looking for and did not want the process to turn into a "long day at the dealership." Tony greeted me attentively as soon as I walked in the door and was nothing but helpful thereafter. All of my questions were answered, the deal itself went smoothly, and I did not walk out feeling I was ripped off. He had advised me to come back in an hour and a half to sign the papers and pick up the car to prevent us from waiting around, and when I did the paperwork was ready to go, as was my new ILX! In addition, Ben was very professional, explanatory and patient in presenting my finance options . My first visit to DCH Montclair Acura was more than satisfying and I would recommend this dealership to others; in fact, my father intends on going there when his current lease is up! Thanks guys - Jaclyn More

Outstanding Customer Service Latoya and Maurico provided me with outstanding customer service. Thank you for being so nice! !I enjoy coming to this dealership it's the best. Latoya and Maurico provided me with outstanding customer service. Thank you for being so nice! !I enjoy coming to this dealership it's the best. More