DCH Montclair Acura

Walter was very professional and knowledgeable. It has been a pleasure to deal with him. It was a good experience at Montclair Acura. It has been a pleasure to deal with him. It was a good experience at Montclair Acura. More

Very professional and knowledgeable. Walter always gets me the car I want for the price I want. Walter always gets me the car I want for the price I want. More

Walter once again helped us to get our new car. He made the process simple and quick. We appreciate all his help as always. He made the process simple and quick. We appreciate all his help as always. More

Please be aware of this dealership! !!! These people are scammers and I can’t believe they are getting away with this. Initially, I drove for an hour to check a car they had available on !!! These people are scammers and I can’t believe they are getting away with this. Initially, I drove for an hour to check a car they had available online. Upon arrival, I was informed the car was sold (which they did not update online). So I decided to check a MDX base trim that was available for a decent price which was listed for about 34k. I sat with Lawrence (new car director) to which we agreed on a number for my trade and a monthly payment plan. Then I met with Romney (finance department) to finalize the deal and this is where the nightmare starts. He explained the following packages; such as nitrofill for the tire protection, roadside assistance ($399), permaplate for appearance protection only for 1 year( $995), Etch ($499), gap insurance ($1200), and extended warranty ($3097). I informed Romney( finance) that I’m only interested in gap insurance and extended warranty but he wanted me to add the other packages as well. He spent a long time trying to convinced me. I explained it to him that I work remotely and I also have another car so there is no need for other packages. Again, he still trying to convince me to get the other packages. At the end, I thought we agreed on just the care gap and extended warranty. Papers were signed and a flash drive was given to me with my contract in it. I wanted to review my contract right away because it did not make sense at all on how I purchased a car that cost 34k with a trade in, and Im at 40k out the door. Once I finally was able to go over the contract, I was in disbelief as he added ALL OF THE PACKAGES THAT I DID NOT AGREE UPON TO THE TOTAL AMOUNT of the car as if i purchased the car for 37k and not 34k so it won’t be too noticeable. The contract was a mess. It was not consistent with the numbers. The car was also listed as certified online, some pages in the contract says used and some says certified. When I asked him while I was at the dealership, he said it was certified. And per carfax, VIN glass etching (ETCH fee) was done 3/23/2021 so why I was charged for something that was done back in 2021 and if my care get stolen i have both full coverage and care gap. I was told the warranty was for 5years or 100k miles; which ever comes first, BUT the contract states it will be expired 2028 which only a total of 3 years from the day of purchase. I purchased the car on Saturday and went back on Monday to dispute those charges. I spoke to Fred ( sale) who advised me to speak to Lawrence ( new car director) then who advised me to speak to Romney( finance ). You could feel the energy on that day was off. I had a sat down with Romney who said he already sent the application to the bank and basically there is nothing that he can do. I didn’t believe this at all. He told me try to get your money worth by destroying the leather seat and have them repair it within one year before the contract expired. Nothing was resolved that day. I also dispute the extended warranty and i was informed the warranty starts from the day of first service which was 2021 so I only have 3 years left which was not fully explained to me before. I was giving the intention that I was covered for an additional 5years from the day of my purchase not the day of the car first service which was 2021. I sent an email to the sale manager Jay and yet to get an answer. I look at other reviews with people with similar situation as mine. And while I was at the dealership, another young lady was disputing extra charges she did not consent to as well. This dealership has been doing this to a lot of people and I’m unsure how they get away with this but this is so unethical. I will be reporting this to the corporate and file a complaint with nj consumer affairs. I will be putting a CSS review as well. More

Fred was a pleasure to work with. If you want an honest, friendly car salesman go see Fred Hill! If you want an honest, friendly car salesman go see Fred Hill! More

My recent purchase of a 2017 Mercedes-Benz GLC 300 from DCH Montclair Acura on 08/30/2025. After carefully reviewing my signed Buyer’s Order, I discovered that several additional products and services were DCH Montclair Acura on 08/30/2025. After carefully reviewing my signed Buyer’s Order, I discovered that several additional products and services were added to my contract without my knowledge or consent. The unauthorized add-ons include: Lifetime Oil Change – $1,500 Nitro – $399 Theft Protection / ETCH – $499 Perma Plate – $1,023 These products were never explained, discussed, or approved by me at the time of purchase. This is a serious concern, as these unauthorized charges have increased the total cost of my vehicle by $3,421 BE CAREFUL!!! More

My experience at Montclair Acura was great and I have been getting cars from Walter for over a decade and I have always received the same great service and explanations for every aspect of the car. I hav been getting cars from Walter for over a decade and I have always received the same great service and explanations for every aspect of the car. I have my family use Walter for their salesman as well. As a family we highly Recommend him if you are considering purchasing an Acura, you will not be disappointed! More

Walter provides a very polite, great salesman, attentive and explain everything I needed to know. If I buy another vehicle I am coming to Walter. and explain everything I needed to know. If I buy another vehicle I am coming to Walter. More

Walter provides a very professional and efficient experience. He is very patient and explains all concerns completely. experience. He is very patient and explains all concerns completely. More