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DCH Kay Honda
Eatontown, NJ
8,440 Reviews
Buy or lease a Honda at a New Jersey Honda dealership with a huge selection of vehicles and a proven history of delivering customer happiness. At DCH Kay Honda, we do more than sell and service cars—we take care of our customers The DCH Way.
Our Honda dealership in New Jersey has built a business geared towards your complete satisfaction and peace of mind. Whether you’re shopping for a new, certified or used vehicles, looking for Honda parts and accessories, or bringing your vehicle in for routine maintenance, you always receive the highest level of customer service and personal attention here…simply because you deserve it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 AM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 AM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
By Type
Showing 8,440 reviews
May 28, 2011
I was very pleased with my entire experience at Kay Honda. Jay Anthony was friendly and knowledgeable. The entire process of trading in my old car and purchasing the new one was done in a professional Honda. Jay Anthony was friendly and knowledgeable. The entire process of trading in my old car and purchasing the new one was done in a professional and expeditious way. I would definitely recommend Kay Honda to family and friends. More
by mcmanig8
Employees Worked With
Jay Anthony
May 21, 2011
Saff is very friendly. Didn"t make it a long process. Had my car ready and waiting. In and out in less than 1 1/2 hours. Showed me all the details of the car. And all the info that was included process. Had my car ready and waiting. In and out in less than 1 1/2 hours. Showed me all the details of the car. And all the info that was included. Explained all the paper work be fore I signed it. I would reccomend this dealership to my friends and family. More
by Magnum8733
Employees Worked With
Andrew
May 18, 2011
I had a great experience buying my new car. Everyone was friendly and I feel we got a fair deal for our new car and trade in. I had my bought my Honda Civic back in 2002 and had great experience then as wel friendly and I feel we got a fair deal for our new car and trade in. I had my bought my Honda Civic back in 2002 and had great experience then as well. Our Sales Rep, Armando Lopez was wonderful to work with. More
by Mags2877
Employees Worked With
Armando Lopez
May 16, 2011
I received a very timely response to my internet quote request. I also appreciated that I received follow up contact, but not overdone. Everyone I dealt with was professional and polite. I asked a lot request. I also appreciated that I received follow up contact, but not overdone. Everyone I dealt with was professional and polite. I asked a lot of questions about the dash of the car I bought and they were all answered. I did not feel rushed, even though I know they were all staying past closing to complete the process. Although I would not pay more for a car in order to get good customer service, it is very important to me, to the point of whether I purchase or not, hence the purchase of my new 2011 Honda Insight LX this past Saturday. I went to a Toyota dealer on the way to your dealership to check out a Prius and the lack of customer service was so bad, I walked out without even looking at the car. It was refreshing to deal with the people at DCH Kay Honda. More
by My New Insight
Employees Worked With
John Prudhomme, Anthony Young
May 10, 2011
The sale was smooth and the people were friendly and up front.The transaction was fast and the dealship was clean.The salesman was very friendly and considerate.The salesperson was also knowedgable.The car front.The transaction was fast and the dealship was clean.The salesman was very friendly and considerate.The salesperson was also knowedgable.The car was cleaned and ready to go when they said it was. More
by eyecu68
Employees Worked With
jay diehl
May 05, 2011
I worked with John through email to negotiate price. He first addressed me as the wrong name and quoted me on the wrong car. When I corrected him, he then provided me a quote much higher than other dealers first addressed me as the wrong name and quoted me on the wrong car. When I corrected him, he then provided me a quote much higher than other dealers. After I asked him if he could go any lower, he gave me his “best price.” It was good for the color and basically the best price out of a 75 mile radius. After I got to the dealership, John was friendly and helpful. He helped me through different finical options including my trade-in. He made up for the email mistake through his helpfulness. It was good to have his knowledge and expertise, but the final number on the trade-in value took way too long and was extremely low. I left to sell my car privately. Two days later, I came back to complete the sale. When it came down to the signing, the “best price” number was no where to be found. Anthony took care of the closing and provided me a sheet of paper with the number and how much the dealership was losing. The next day, I looked over all the paperwork and didn’t see the Anthony’s “best price” number paper. I called the dealership and left a few messages with John. I then called Lloyd and asked if I could get some assistance in seeing where the “best price” number was. In the contract, the agreed upon value of the vehicle was close to $600 more than the price John quoted me with. Lloyd insisted that the dealership would never do such a thing and that he and the finance team would take care of it. When I came in to pick the plates, I wanted to speak to the appropriate people. John told me everyone left for the day and to call back the following day. After speaking to Lloyd, he put me in touch with Anthony. Anthony needed some time to gather up the paper work, but told me he’d call me right back. Anthony then told me the price of the car (still $250 more than quoted), and the etch fee ($300) that I didn’t ask for. This was in none of the paper work I had. He faxed it to me and offered 4 oil changes for the mishap; 4 oil changes for a $550 mistake. Insulted, I asked to speak to Lloyd again. Lloyd basically said he lost too much money in this deal and there’s nothing he could do. He didn’t care for the “best price” nor wanted to see any documentation from John. I was a little disappointed by Lloyd’s call. Not just because of the mishap, but the costumer service didn’t match the friendliness and overall experience. I feel I was reeled in there to pay an extra $550 I didn’t have to. More
by dgelato
Employees Worked With
John Prodhomme, Lloyd McCraken, Anthony
April 30, 2011
All my dealings with Marc that was thru email were very professional and accurate. When I got on site the process went very smooth and Lloyd was very helpful in helping with the paperwork. On a return visi professional and accurate. When I got on site the process went very smooth and Lloyd was very helpful in helping with the paperwork. On a return visit to straighten out some finance paperwork I addresed an issue with Marc and he had it fixed that day. Unfortunately it has been four weeks and the finance part has not been cleared up. Hopefully that will happen soon. More
by Jknipper
Employees Worked With
Marc Fiorilli and Lloyd McCracken
April 29, 2011
I completed all of the preliminary work on pricing on line prior to visiting the dealership, I also got your Costco pricing which was awesome, the day I visited the dealership and purchased the car was a line prior to visiting the dealership, I also got your Costco pricing which was awesome, the day I visited the dealership and purchased the car was a very friendly one hour visit. The car was picked up several days later as promised. Awesome experience. Thanks DCH Kay!!!! More
by paulovichj
Employees Worked With
Andrew Ly
April 29, 2011
Marty was patient, knowledgeable and friendly. He tried several times to go to his manager and negotiate for me while considering the bottom line of the dealership.After the deal was done he explained and several times to go to his manager and negotiate for me while considering the bottom line of the dealership.After the deal was done he explained and demonstrated various features of he car.He even offered for me to call his cell phone in case of any concerns.The polish guy Chris was friendly and very efficient. All in all my experience at DCH was painless. More
by tomcorrao
Employees Worked With
marty wolf and chris ( the Polish guy)
April 28, 2011
All went well, this is my 3rd time using this dealership to buy my cars. My expierences have been great. The parts department was friendly and worked in a timely manner. The sales department did a great job to buy my cars. My expierences have been great. The parts department was friendly and worked in a timely manner. The sales department did a great job with information and getting the process completed done qucilkly. More
by dv41
Employees Worked With
Andrew & Anthony
