DCH Kay Honda

I have had a very disappointing experience since I purchased my used Honda Ridgeline from DCH Kay Honda. Since I have purchased it, the car has spent more weekends in Honda dealership repair shops tha purchased my used Honda Ridgeline from DCH Kay Honda. Since I have purchased it, the car has spent more weekends in Honda dealership repair shops than at my house due to issues that popped up the week after I drove it off the lot. There was an issue with one window not opening, and now another dealership service department has confirmed that the entire steering column assembly has to be replaced even though the car has < 36,000 miles. There is still an unresolved issue of creaking noise from the rear windshield that they are unable to figure out. The truck also came missing multiple tie downs in the bed and I had to negotiate with a sales manager to get him to send me the missing parts. His solution was to take off the parts from another pre-owned Ridgeline for sale on their lot, instead of just ordering me new ones! So now, whichever customer purchases that other truck will also have missing parts. I am not sure what kind of inspection they do when preparing pre-owned cars for sale, or if they temporarily patch issues for selling, but my advice is to stay away. This is not a good place to purchase a pre-owned vehicle! More

Good customer service and quick process of purchasing my new vehicle. Overall a good experience and nice staff. new vehicle. Overall a good experience and nice staff. More

Everyone, especially Eric Morgenstern, was professional and wonderful to work with. Eric was knowledgeable and made the whole buying process seamless.. I love my new Honda CRV. and wonderful to work with. Eric was knowledgeable and made the whole buying process seamless.. I love my new Honda CRV. More

The team understood our issue and took care of us! That sums it up - thanks That sums it up - thanks More

Professional, efficient and knowledgeable staff, good inventory. Very responsive to questions, flexible buying options, accessible website. inventory. Very responsive to questions, flexible buying options, accessible website. More

Very helpful, as always. Always appreciate the attention. And effort that our service guide, Micky, gives us. Always appreciate the attention. And effort that our service guide, Micky, gives us. More

Hi William, I had indicated at the time of my visit that I forgot coupons for yesterday's service on my vehicle. Would it be possible to receive the discount retroactively. Please advise. Thanks I forgot coupons for yesterday's service on my vehicle. Would it be possible to receive the discount retroactively. Please advise. Thanks More

Everybody is nice at this Dealer, friendly, helpful, and polite The girl who called me the next day said that I could ask for my car to be washed. Next time I come in, which makes it even better thank you. polite The girl who called me the next day said that I could ask for my car to be washed. Next time I come in, which makes it even better thank you. More

I have been working with DCH Kay Honda for about 8 years now and have been nothing but satisfied. They always listen to my needs and truly find the best deal for me. Jordan was a pleasure to work with. He w now and have been nothing but satisfied. They always listen to my needs and truly find the best deal for me. Jordan was a pleasure to work with. He was personable, attentive, and extremely knowledgeable. The general manager Mark Clifton is fantastic as well, overseeing business and making sure every customer is satisfied. Would definitely recommend this dealership to anyone asking! More

I have had both of our vehicles serviced at other dealers. I must say that Tiffany made our visits at DCH Kay Honda very pleasant from beginning to the end. It's because of her personality and kindne dealers. I must say that Tiffany made our visits at DCH Kay Honda very pleasant from beginning to the end. It's because of her personality and kindness and professionalism that we look forward to doing business with DCH Kay Honda in the near future. I must add that although I don't get to see the technician in action is showing the video and explaining things allow me to request him on my second visit the next day with my vehicle because he did an excellent job. Thank you, All. It was a pleasure to send this brief note, I highly recommend DCH Kay Honda. More