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DCH Honda of Nanuet

Nanuet, NY

4.7
1,255 Reviews
Because we believe that Honda cars, trucks and SUVs are some of the most extraordinary vehicles on the road today, we're proud to offer our customers a full selection of the latest new Hondas—including the 2014 Honda Accord, Honda Civic and Honda CR-V. At DCH Honda of Nanuet, you'll also find a number of used Hondas and Certified Pre-Owned Hondas, plus a variety of used cars from other manufacturers too. Though we primarily serve the residents of Rockland County, New York, we're just a short drive from neighboring Westchester and Orange County New York and Bergen County, New Jersey. While you're on our website, take a look at our current specials and give us a call when you're ready to schedule a test drive!
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10 NY-304

Nanuet, NY

10954

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Showing 1,255 reviews

November 17, 2013

I recently traded in my 2007 Fit Sport and financed a 2013 Fit Sport w\Nav. The salesperson I worked with was nice enough but lacked experience. I had to inform him that Nav was available in the Fit, he More

by jocko716
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Frank\Manager
Dec 06, 2013 -

DCH Honda of Nanuet responded

John, I am the GM of Honda of Nanuet and wanted to take the time to look into your specific vehicle details. We would like to first apologize for our communication breakdown and not properly explaining the process we must go through when taking in a used vehicle. We certainly appreciate your business and hope that we are able to answer your questions and meet your needs now and in the future. I would appreciate the opportunity to meet with you at your convenience to discuss further. Before offering a more detailed explanation, below are the expenditures we paid to get your vehicle ready for sell on our lot: • Vehicle Value that we paid to you: $4,000.00 • Mechanical & Cosmetic Reconditioning: $1,300.00 using OEM parts and labor. • Dealer Limited Warranty: $600.00 • Advertising/Merchandising – Online Media Outlets such as Auto Trader, Cars.com, print and online: $370.00 Although we had your vehicle listed at a higher dollar amount, that is not the price we received. We ended up selling it for $6,800. When adding the above costs that we put into the vehicle and deducting them from we did to sold the vehicle for, the dealership had a gross profit of $400.00. This also did not include personnel expenditures and related expenses for the dealership. As you can imagine, there are many aspects we must take into account when taking on a used vehicle and then turning it around to resell it. In determining the initial value the first thing, of course, is the condition of the vehicle. Using Edmunds, a 2007 Honda Fit with 120,000 miles is worth $4100.00. Please click on the following link: http://www.edmunds.com/honda/fit/2007/tmv-appraise-results.html. Also, the vehicle car history report confirmed that the vehicle was involved in a collision, immediately affecting the value. Even with this, we did not make much of a deduction and still provided you with a similar value. As a dealership we recondition and repair our vehicles to exceed mechanical and cosmetic standards so that we are able to stand behind the vehicles we sell. In doing so, we set ourselves apart from our competitors. We pride ourselves in being a full disclosure dealership and present our customers with a complete history report and accept all knowing liabilities thereafter. We also provide our customers a piece of mind by providing them a limited vehicle warranty. A consumer wants to know that they are buying a vehicle that is free from mechanical defect, and from a business that will stand behind the product that they sell, which is why we invested the above items in your vehicle trade to assure that prospective consumer just that. I apologize for your perception of Franks behavior, as Frank is a customer oriented indivdual who usally interact extremely well with our guest. the area in which Frank sits is below counter height in which is primarily visited by the sales staff. periodically it may take a few moments to capture the attention of the individual that is behind the desk if they are on a computer. I am unsure if this was the case. Honda of Nanuet believes in customer satisfaction and does not take for granted the customers of whom we serve. As a business we cannot do business without earning a fair profit, however we cannot remain in business without providing customer satisfaction. We take pride in having an A+ Rating with the Better business bureau, and being in good standings with all consumer agencies. We enjoy supporting our community with various outreach sponsorship as building a strong presence and goodwill in a community is everything to our business. We would like to earn your trust and faith within our business. As I mentioned earlier, I would like to meet with you at your convenience to further discuss. Please let me know your availability. Regards, --------------------------------------------------------------------------------

November 11, 2013

While I have had my share of negative dealer sales experiences over the last 35 years or so, they have never reached the lows of my encounter in early November with Nanuet Honda. I strolled in with m More

by lexiff
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
No name given
Nov 23, 2013 -

DCH Honda of Nanuet responded

Mr. Fixell, My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership I sincerely apologize about your recent experience as my staff should’ve been well informed. The Honda Accord Hybrid are arriving in limited quantities at our dealership and is on sale now.It’s an awesome vehicle that is certainly technologically advanced and boast a 50 MPG city!! Thats incredible. I recently drove the vehicle and had to get used to vehicle mileage range showing 730 miles to empty as I have rarely ever experinced a vehicle of its size and comfort offering such a mileage range!! I would love to invite you to return back to the dealership to take a test drive depending on availability. . Please let me know when you would be available to do that. Regards, Dave

September 17, 2013

I've purchased several Honda's from this Dealership and the reasons are varied; including very knowledgeable (and friendly) sales staff, competitive pricing, their service and the entire car More

by jeb1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Celeste on this most recent purchase
September 10, 2013

Tony Celeste was an amazing help! Very patient, worked with his clients, and made the process easy. everyone was very friendly, respectful, and tried to help us meet all of our needs and wants. Will defin More

by Alexisj123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
June 19, 2013

What an amazing experience! The level of costumer service and professional have been perfected at the Honda of Nanuet. A very special thank you to Dave Aspinal, Glenn Reggio and very special thank you to Eun More

by Hopedd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 28, 2013

This dealership has only one priority: to sell cars as quickly as possible. There is clear disregard for their clients but not their money. I had a prior lease and was interested in starting a new lease. More

by Cheatedbynanuet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
George Storer
May 15, 2013

I was undecided what to buy Camry or Accord so after visiting one of Toyota dealerships I went to Honda of Nanuet... I was greeted by Yvette and I cant describe you how nice it was to deal with the fema More

by huyji
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
April 08, 2013

This review is to inform people of the situation that has still as of 4/8/13 not been resolved. I mailed the following to Honda of Nauet on January 28, 2013 and received promises things would be resolved... More

by Christinab34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
April 05, 2013

I find it hard to believe that this dealer has such good reviews. Since 2010, we have purchased FOUR new Honda's between myself, husband and mother-in-law. Three out of those 4 times we purchased a car, we More

by tiggrntaz
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank Caputo
February 18, 2013

excellent service and we have a pleasure to work in my opinion the best salesperson KAMIL WOJCIK - very professional ,frendly and extremely knowledgeable -at the top of that he had our best intre More

by agnieszkaworek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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