DCH Honda of Mission Valley

Friendly and helpful The people there are so nice and helpful. They are one of few sellers or services that would give you the honest opinion, advice and the best service. The people there are so nice and helpful. They are one of few sellers or services that would give you the honest opinion, advice and the best service. More

Once a happy customer..until I went to utilize paid services DONT PURCHASE A LIFETIME OIL PLAN HERE!!!! We purchased a car here this past March and thought things had gone SUPER -- we would probably be lifelon DONT PURCHASE A LIFETIME OIL PLAN HERE!!!! We purchased a car here this past March and thought things had gone SUPER -- we would probably be lifelong customers. We were excited to also add to our purchase their Lifetime Oil Service which we were told at the time of purchase was applicable at ANY Honda dealership. WRONG!!! Its only applicable at their brand of Honda dealerships....we go to get a refund from Lithia or whatever the heck their financial people's names are, and are told we can only have a PARTIAL refund, even though we hadn't used their oil service once AND were lied to at time of purchase. SO ANGRY!!! Buyer Beware. >=[ More

DCH Honda is different from the others I really feel DCH Honda is different; more fair in the pricing and honest. I don't spend that much when I go there. That in itself is special. I boug I really feel DCH Honda is different; more fair in the pricing and honest. I don't spend that much when I go there. That in itself is special. I bought my Honda Fit there (at the Lemon Grove DCH Honda) and have bought tires from them as well, along with oil changes and checkups. I have spent very little money and got a great deal on my car. Although got offered next to nothing for my trade-in, which I was not happy about since I spent a lot of money on repairs for it. For a dealer, they are above the others in service pricing fairness and not upselling you. More

DCH Honda Great Experience This deal ship is centrally located right off freeway they seemed to have a bigger selection as far as used Honda's. It was a nice feeling to browse a This deal ship is centrally located right off freeway they seemed to have a bigger selection as far as used Honda's. It was a nice feeling to browse around without feeling like you were being watched or with salesmen coming out to pressure you. The waiting area is nice and clean and they had coffee, water and vending machines and nice seating area. Once I made my decision on what I wanted the process was quick and both salesman Richard and finance manager Lynn were straightforward and quick with the paperwork process. Lynn was very sweet and great to talk to and Richard also was fun And very personable More

Great Customer Service We had a great experience purchasing our certified used Honda Odyssey from DCH Honda. They provided us fabulous customer service and went out of their We had a great experience purchasing our certified used Honda Odyssey from DCH Honda. They provided us fabulous customer service and went out of their way to make sure we felt that we were getting the best deal possible. More

Easy and efficient I arrived at the scheduled time. I was seen by intake immediately. Within 5 minutes the service clerk verified my maintenance request -- standard f I arrived at the scheduled time. I was seen by intake immediately. Within 5 minutes the service clerk verified my maintenance request -- standard first maintenance. Then 45 minutes later as promised, the maintenance was done, complete with car wash, and I was ready to go. More

Love Catching People Doing Things Right It's always a joy and so refreshing to catch people doing things right. The three members of the DCH Honda of Mission Valley family who served me in t It's always a joy and so refreshing to catch people doing things right. The three members of the DCH Honda of Mission Valley family who served me in the process of purchasing my car recently each went well above and beyond in Delivering Customer Happiness to me, each with a huge, warm, genuine smile. Isaiah Owensby was the consummate sales professional, maintaining a friendly, informative, helpful stance from start to finish and even after the sale. His relationship-building skills are impeccable and are a great differentiator. Shanel Lopez not only got me better financing terms than I thought would currently be available to me but was able to utilize professional relationships she has established and nurtured among funding source colleagues to secure even better terms...on her own initiative! Daniel Dees in the service department immediately made it very clear he would accommodate my schedule and requirements right away, putting me at the head of the line, to correct a part that needed replacement that malfunctioned as I drove home two days earlier on the day I bought the car. It is obvious that this dealership attracts people who truly want to serve, and are really great at doing that. I sensed it as I walked into the showroom. This culture is established in any organization from the top down, so kudos to the general manager, Peter Robertshaw. My coming to this dealership was not especially a conscious selection. However, I couldn't be happier that it's turned out this way. Looking forward to a long, mutually beneficial relationship, and letting my circle of friends, acquaintances, colleagues, and anyone who reads these reviews know what a great place DCH Honda of Mission Valley is. With much gratitude, Paulette Ensign More

Looking to lease a vehicle John Le was very attentive and respectful when we came here with my wife to lease a car. He explained all our options and was very transparent through John Le was very attentive and respectful when we came here with my wife to lease a car. He explained all our options and was very transparent throughout the whole process. We did not feel pressured to make a decision and John worked hard to get us what we needed. We were very satisfied with the excellent service and will definitely come back in the future. More

Schedule maintenance The staff understand the meaning of customer satisfaction. And they achieve it! All my concerns in addition to the scheduled maintenance were addresse The staff understand the meaning of customer satisfaction. And they achieve it! All my concerns in addition to the scheduled maintenance were addressed to my satisfaction. More

Amazing Service , every time. I only bring my car to DCH Honda of mission valley because of the great service that I receive here. Ryan is an all star employee. He go , every time. I only bring my car to DCH Honda of mission valley because of the great service that I receive here. Ryan is an all star employee. He goes out of his way to make sure that I'm in and out quickly and get a free car wash before I leave. Yesterday I went in for an oil change and it was past 5pm, but he still got me in and taken care of. Thanks Ryan! You're the best. Not sure why his name isn't on the employees to recognize list on this review .. I just clicked on a random person in order for it to let me submit. More