DCH Freehold Toyota - Service Center

I came to DCH Toyota without an appointment, drove in, got out of my car and spoke to Mark Edman. An immediate smile greeted me...and I was put in the queue! I am so appreciative...he made a space f got out of my car and spoke to Mark Edman. An immediate smile greeted me...and I was put in the queue! I am so appreciative...he made a space for me even though there were many cars, many people, waiting for service. I did not know if there was, indeed, something wrong with one of my tires or that the weather last night was cold...and neither did Mark. Yet he made room for me. As it turns out, there was a nail in my tire, had I been turned away I would have been on the road with a flat! Good service!!!!! Thank you so much, Sophi Weitz More

I have the Toyota Complimentary Service. Despite the fact the dealership could give me know logical reason based on actual review of my car that it needed additional service, they tried up charge me for addi the dealership could give me know logical reason based on actual review of my car that it needed additional service, they tried up charge me for additional services. This is not the first time they have done this. For this reason, I now do not trust the advice given by their service department. More

I didn't get a followup to my previous service visit at Freehold Toyota, so that is why I'm late for praising your fine service, and helpful staff. Mr. Rechtman was especially helpful on my previous at Freehold Toyota, so that is why I'm late for praising your fine service, and helpful staff. Mr. Rechtman was especially helpful on my previous visit. Paul Weinberg info@aldenfilms.com More

Why have I given you the rating I did? Why do I come to Freehold Toyota? Because of Jerry ! That is why. He is great and an asset to your establishment. I will not go anywhere else because of Jerry! Lookin Freehold Toyota? Because of Jerry ! That is why. He is great and an asset to your establishment. I will not go anywhere else because of Jerry! Looking forward to my next three o'clock cup of coffee with Him while I wait for my vehicle to be serviced. More

I have constantly received outstanding service for my I have constantly received outstanding service for my Toyota Camry, which I purchased at this dealership some 8 to 9 years ago, and which is still I have constantly received outstanding service for my Toyota Camry, which I purchased at this dealership some 8 to 9 years ago, and which is still in good shape, thanks to their service and maintenance. As a former journalist, as well as a lengthy stint in public relations for a major corporation and a political party, I am quite aware of the importance of good customer relations. And Jerry Rechtman, whom I have dealt with for many years, typifies what I am talking about at this dealership. Here's the latest example: On March 14, 2013, after scraping our Toyota Camry's right front tire on a curb -- and we were scheduled to drive out on Long Island to spend the weekend with our daughter, as her husband was out-of-town and she needed some help at home -- my first thought and worry was a "blowout" on the lengthy round-trip. I phoned Jerry Rechtman and he had me immediately come in for service. A tire inspection showed that the tire was okay. But our car has a lot of mileage, close to 110,000. so he had our car fully inspected, and some bad things turned up, including leaks. Repairs would take quite a while, so Jerry arranged for a loaner car so I could drive home and come back the next day to pick up my car. The round-trip to Long Island turned out fine! More

Brought my Avalon in for 12,000 mile oil change and tire rotation. Jerry was extremely helpful throughout the process. There was no wait ... the service order was written promptly ... questions answered t rotation. Jerry was extremely helpful throughout the process. There was no wait ... the service order was written promptly ... questions answered thoroughly. Also, Jerry helped with researching my Sienna re: past service. Thanks for your professionalism, Jerry. More

Excelleant experience. Danial Walling was very knowlegable and friendly. I will call on him for my next Toyota purchase. Dealership sent people on a 25 mile road trip to bring in the vehicle I wan knowlegable and friendly. I will call on him for my next Toyota purchase. Dealership sent people on a 25 mile road trip to bring in the vehicle I wanted to see. I was impressed with his effort as well as the service department. More

My name is Brian Strauss, and I have had my Toyota Solara serviced at DCH Freehold Toyota Scion since the day I purchased it 8+ years (and 153,000!) ago. Even though I moved nearly 60 miles away to NYC 4 1/ serviced at DCH Freehold Toyota Scion since the day I purchased it 8+ years (and 153,000!) ago. Even though I moved nearly 60 miles away to NYC 4 1/2 years ago, I continue to bring my car to this dealership. The main reason? Jerry Rechtman. Jerry always greets me with a smile and asks me about my family. He is friendly and professional, and he makes sure that I understand what work needs to be performed and why, and what maintenance issues may need to be addressed in the future. Most importantly, Jerry is completely trustworthy. He is a man of integrity and principle, and I trust him. My college-age daughter knows to ask for Jerry when she brings her Camry in for service, as does my ex-wife when she brings in her RAV4. I have had a uniformly positive experience with the service department of DCH Freehold Toyota Scion in general, and with Jerry Rechtman and Beth in particular, and I am likely to buy a Toyota again whenever it comes time for me to purchase a new car so that I may continue to have my car serviced at this specific dealership. More

I recently had a lot of work done on my 2007 Toyota I recently had a lot of work done on my 2007 Toyota Camry. Because I had to go to the hospital to get my pacemaker fixed in the middle of this wo I recently had a lot of work done on my 2007 Toyota Camry. Because I had to go to the hospital to get my pacemaker fixed in the middle of this work both Beth and Mark were absolutely kind, accommodating and efficient in helping me out since I had your car on loan. They fit me in on a very, very busy holiday schedule around Thanksgiving and then this emergency happened. Mark gave me the most discounted price possible and even though I must have tried his patience, he never showed it. Beth was extremely accommodating with the car loan and getting me set up to take the car as I didn't have the latest car insurance with me. I think you have an excellent service department and I will go back even though I had to return the car after it was fixed due to a ball bearing problem. Again, Beth and Mark arranged for a car that I could drive while waiting. Because I like them and their efforts to do everything possible to make me a happy customer I will be back. I do have to say that I was shocked (not to make a pun) that I needed struts after only 45,000 miles and also a new water pump. Thankfully I had a $1600 service contract that I bought which provides me with complete service up to November of 2013 or 100K miles. My brother and nephew were absolutely amazed the struts were gone so early. I only drive on route 9 and to NYC once in a while. My cousin in Ireland told me they are recalling all water pumps on their Toyotas. So far, you have recalled my car on the break issue, the electric windows, the visor issue (which prior to this recent recall, I was wondering why my visor keeps drooping}. In addition, I have had to replace the rear brakes, the struts and the water pump. I have only about 45,000 miles!! I will not buy another Toyota until you make fold in side view mirrors for the Camry and have a much better safety rating than the one you were just given in 2012. Also, it is amazing that you have so many recalls so I will be in with my sun visor soon. V Feel free to edit and extract this rating to show Mark and Beth on the internet and keep the bad stuff for your own information. Thanks, Helen Brophy 732-543-0322 Brophyhe@gmail.com More

Visited for a regular service, which always turns out to be above average. Jennifer for one, was knowledgeable, to the point, and a "no drama" kinda person. For me, that was priceless, and one of the be above average. Jennifer for one, was knowledgeable, to the point, and a "no drama" kinda person. For me, that was priceless, and one of the many reasons I will be returning in future for service needs to DCH Freehold Toyota, keep up the good work folks. More