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147 Reviews of DCH Freehold Toyota - Service Center
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May 23, 2017
rental/service I had car problems this morning and I needed the car ASAP so Beth DeMartino had a rental car all ready. Freehold Toyota sales and service team are my I had car problems this morning and I needed the car ASAP so Beth DeMartino had a rental car all ready. Freehold Toyota sales and service team are my five star service team. I have purchased and serviced several cars from this dealership and they always excel. Thank you Beth De Martino for handling my rental car needs today while I wait for the car repair More
by danajared
Employees Worked With
Beth Demartino
March 21, 2017
wonderful service Had my car towed to Freehold Toyota for a problem with check engine light. Matt Morano was wonderful in explaining the problem. I told him I needed th Had my car towed to Freehold Toyota for a problem with check engine light. Matt Morano was wonderful in explaining the problem. I told him I needed the car quickly and he arranged for rental car and assured me the car would be ready the next day. The sales and service team wonderful and would not consider any other dealerships More
by happycustomer
Employees Worked With
March 21, 2017
Bought a new car and came with a wrong spare tire I bought a new car and it came with a wrong spare tire. I came to know after 5 years when i had a flat tire. I Called Toyota services 5 or 6 times cou I bought a new car and it came with a wrong spare tire. I came to know after 5 years when i had a flat tire. I Called Toyota services 5 or 6 times could not get in touch with the right person. I ended up buying a new spare tire. After a week late someone called and could not resolve issue. Does it matter if i live in different states when I still get my services done by Toyota dealership. Very Unprofessional!!! More
by Arslan
Employees Worked With
Not sure who called me but it was from 732-984-6151
January 02, 2017
Disappointed loyal customer My check engine light is on. I have done research and called two different reputable places to obtain pricing on diagnostic testing. I was quoted 89.9 My check engine light is on. I have done research and called two different reputable places to obtain pricing on diagnostic testing. I was quoted 89.99 and called the DHC Toyota as I am a loyal customer and take my car there to get serviced included oil changes. i was informed that they charged 130.00 for diagnostic testing. I asked if they would honor the 89.99 as I am a loyal customer. I was told no and then informed the price went up to 134.00 for the new year. The supervisor would not even speak to me. More
by Colleen
Employees Worked With
Diane
December 12, 2016
Excellent lease experience. I leased a 2017 Toyota LE from DCH in freehold N.J My salesman was Bharat Shah. It was a pleasure dealing with this gentleman. He did all the hard I leased a 2017 Toyota LE from DCH in freehold N.J My salesman was Bharat Shah. It was a pleasure dealing with this gentleman. He did all the hard work needed to get the car ready for my wife and I to just drive away very satisfied. More
by gf732
Employees Worked With
Diane Shain, Bharat Shah
December 10, 2016
I am a repeat customer. I do not have very good luck with cars. I had a Honda Accord and after about 16 years, a new driver drove into the back of it (total loss). While it w I do not have very good luck with cars. I had a Honda Accord and after about 16 years, a new driver drove into the back of it (total loss). While it was legally her fault, she was a new driver and she did it to avoid a pick-up truck that ran a stop sign in front of her. I got another Accord, and while I was at my Cardiologist having a stress test, a woman drove into the parking lot and destroyed four parked cars, pushing two of them sideways into me, and me into the next car. I decided Accords last only 16 years with me, so I got a Prius in early 2012. And the day before Thanksgiving, another woman drove into me and we played auto-soccer on the NJ turnpike. Both cars total loss. So I went back Freehold Toyota for a new one. Ian-Michel Salon was my sales rep for the first Prius, so I went to him again for the second. The first did last long enough to get the first NJ inspection. I hope this one lasts as long as I do. I have had all my services done here too. More
by JeanDavid8
Employees Worked With
August 02, 2016
I have a issue with my car that Toyota won't solve 2015 Toyota Corolla S My sale person was good. I had my car for 1 year. For the first 3 month i had no issue with my car. For the pass 9 month my car 2015 Toyota Corolla S My sale person was good. I had my car for 1 year. For the first 3 month i had no issue with my car. For the pass 9 month my car started to jerk/engine hesitate. For the pass 9 month when i get service done I told the service adviser about the issue and they checked it out and they found nothing wrong with the car. I even ride with the mechanic and when the car jerk/engine hesitate they mechanic say that is normal. My is defective but Toyota says its normal. I have own Toyota cars in the pass and never had this issue. I hope you find a fix for this issue. Now it very frustrating driving this car when its jerking all this time. This will be my last Toyota I will ever buy. More
by Hollister92
Employees Worked With
Butch
July 18, 2016
Very Bad Experience I took my 2010 Camry for service and after the service and wheel rotation the car was given back with 1 missing wheel covers. When I highlighted it th I took my 2010 Camry for service and after the service and wheel rotation the car was given back with 1 missing wheel covers. When I highlighted it they said it came with the missing cover and I know for sure it was not. After the few days of service I get a call for feedback and I mentioned to them about the missing wheel covers then the person offers me to give good rating on the survey only then he will get the wheel covers replaced. This is unbelievable tactics to get good survey ratings. I said Ok to it. Then after 2 months there was no follow up calls about the replacement of wheel covers that's when I decided to complete the survey with poor ratings. Then I get a call from DCH freehold Toyota saying the reason I didn't get my wheel covers replaced is because of the bad survey ratings. The service person who was handling this was Butch. I will never ever go hack to DCH freehold Toyota. Very bad. More
by coolguysg
Employees Worked With
Butch
January 17, 2016
Great customer service Although I did not buy car from them, Michelle was very informative and answered all my questions in a polite and timely manner. I would recommend thi Although I did not buy car from them, Michelle was very informative and answered all my questions in a polite and timely manner. I would recommend this dealership. More
by Tam
Employees Worked With
Michelle Weber-Ryan
June 14, 2015
Stellar customer service and technicians all of the service advisors i have dealt with since i've owned my Camry have been incredible. They always explain the issues and do what's best for all of the service advisors i have dealt with since i've owned my Camry have been incredible. They always explain the issues and do what's best for my vehicle and budget. More
by SweettreatsFran
Employees Worked With
Anthony Callazo- no longer working at this dealership, Don Noack
