DCH Freehold Toyota - Service Center

My front windshield wipers stopped working this past weekend (1/22/11-1/23/11). I brought in my car around about 7:45 AM on Monday, 1/24/11, so that I could hopefully have the problem resolved before th weekend (1/22/11-1/23/11). I brought in my car around about 7:45 AM on Monday, 1/24/11, so that I could hopefully have the problem resolved before the winter storm hit, where it would be required to have working windshield wipers in order to drive. I did not have an appointment and was not aware that service was open on Sundays (at the time). I was denied service on this day because they did not have a tech available to look at the car. I also overheard the service staff saying that someone called out of work. In any case, I was told that the earliest time a tech could look at my car would be 12:40 PM on Tuesday, 1/25/11. I accepted that appointment and dropped my car off the night drop service so that I wouldn't miss that much time from my work schedule. This time was about 3:15 PM on 1/25/11, and I have not heard anything about the status of my car (keep in mind the 12:40 PM scheduled appointment). I called the service line, and they advised me that Jason would call me with details. He called me within the next few minutes explaining that no one had looked at my car yet. He also stated that they were going to pull up the car within the next ten minutes, and he would call me with the details. The details of the problem were that the windshield wiper motor was not plugged in. This is due to a recent installation of TRD lowering springs (that were purchased from DCH Freehold Toyota) from a tech outside of Toyota. Jason informed me that this was not covered by the warranty and that it would cost $115 for the work that was done. I approved the work because there are more winter storm notices, and it is necessary to have working windshield wipers. When I arrived to pick up the car, I explained to Jason that I was not happy with the price of $115 (which comes to $123.05 including taxes) for the amount of work that was done. The invoice states that the tech removed the cowl cover and wiper motor. I insisted that paying this kind of money for a plug to be plugged back in is too expensive. He tried negotiating my concerns with the manager on duty but the end result was only a $20 gift card that can be used for my next oil change or toward the $123.05 charge for plugging in the wiper motor. My car was purchased and maintained from this dealership and felt betrayed with a charge of $123.05 for plugging in a wiper motor. Unfortunately, I will have to try to build a new relationship with another Toyota dealership for all future purchases and maintenance. This was not written based on my experience with Jason Stone, but from my experience with DCH Freehold Toyota. Thank you, Christopher Orso More

Went in for an express lube 29 minutes or less...NO APPOINTMENT NECESSARY. Service drive is not busy I am told 1- 1/2 hours, I question the 29 minute express lube serice and I am told I should have APPOINTMENT NECESSARY. Service drive is not busy I am told 1- 1/2 hours, I question the 29 minute express lube serice and I am told I should have called ahead. I usually deal with Jerry but he was not available. He is the best to work with. Sorry... I took my business elsewhere that day.....I wish I did before purchasing a Toyota. (I own multiple Toyota vehicles) What is the sense of having a 29 minute express lube if most times you can not honor that time? I think employees can be a little more friendly too. I have been a Toyota customer for over 15 years...and unfortunately I grow tired of this dealerships Customer Service lately. More

Excelent service they made sure I got what I wanted on time and without pain. All paperwork was procced quicly ant efficiently. I have recomented this dealer to all of my friends, it was worth the tri time and without pain. All paperwork was procced quicly ant efficiently. I have recomented this dealer to all of my friends, it was worth the trip to NJ, it seems to me that the further you from NYC the better service you find. Thnk you DCH. More

DCH Freehold, its service personnel and especially Don Noack outdid themselves in the quality of their repairs, their staff's professionalism, and especially their exceptional customer service. In particu Noack outdid themselves in the quality of their repairs, their staff's professionalism, and especially their exceptional customer service. In particular, svce manager Don Noack delivered the best customer service I have had the good fortune to experience in my life. I know this sounds pretty extreme but in fact this is true. Svce Mgr Don Noack, kept me well informed of the situation, looked into the warranty issue, got me in and out quickly and courteously, arranged for a rental, called me promptly with info on the status of the repair, and just all around gave me outstanding service that I imagine only shieks in Dubai get @ Mercedes dealerships. The phone and other staff were also all very courteous and professional. The customer service and particularly my experience with Don Noack is outstanding and I keep coming back to Freehold despite a considerably longer drive from the Shore (foregoing a closer alternative scion repair shop where I bought my car). I will definitely be returning here and recommending this dealership to other Scion and Toyota owners. When asked What aspects of my service experience did I like most, I'd say Don Noack's outstanding customer service, personable treatment and trustworthiness, the ready use of car rental, and the comfortable facilities and courteous staff. More

I made an appointment to come in for an oil change and ended up waiting for over an hour and a half for my car to be serviced. Once they finally began the inspection of my car, the mechanic found a dead s ended up waiting for over an hour and a half for my car to be serviced. Once they finally began the inspection of my car, the mechanic found a dead squirrel in the engine compartment. I was politely told that they would do nothing to remove the rodent. I have since spoken to other mechanics at similar dealerships and I was told that the animal would have been removed if found at their workplace. Finally, when my car was being pulled out of the garage, the mechanic driving my car zipped backwards and then put the car in drive while it was still moving backwards. Thanks for the extra stress on my transmission. The only good thing that came out of this experience was that they accepted the coupon I had for the oil change which brought the price down to a more reasonable level. So after the above experience I noticed that my vehicle dripped a considerable amount of oil in my driveway. Hoping it was just residual oil from the oil change, I returned to the dealership. I was greeted by a service manager named Don and he apologized for the service I received on my last visit. 20 minutes later my car was cleaned of the residual oil and I was on my way home. A much better experience this time. Thanks Don! More

The entire dealership is very professional which provides a very courteous and friendly atmosphere to shop in. Our sales consultant was Vinny Vitolo and he made the experience very enjoyable, which is unusua a very courteous and friendly atmosphere to shop in. Our sales consultant was Vinny Vitolo and he made the experience very enjoyable, which is unusual with most car sales staff in other dealerships. Vinny went out of his way to take a real interest in us as people, not just trying to sell a car.He spent time advising the pros and cons with certain options as well as lease versus buying. He really left the final decision up to us instead of trying to push the sale. Based on his professionl knowledge of the overall car dealership experience the final decision to lease the vehicle and drive it home same day was easy. When it came to sitting with the finance dept, Gary McNichol could not have been more professional and organized. He had all the paperwork sorted and ready and explained all the signature pages in simple lay mans terms which were easy to understand. The whole experience lasted 15 mins and was very concise and understandable which allowed us to get to the real issue, driving home our new vehicle. We highly recommend this dealership and want to thank Vinny and gary for making this a painless experience. More