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DCH Freehold Toyota - Service Center

Freehold, NJ

4.4
147 Reviews

147 Reviews of DCH Freehold Toyota - Service Center

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October 25, 2011

Always a pleasure to see Mr. Rechtman. He is very friendly and honest. When Jerry says "your car will be done in an hour", it is! I have referred my Aunt, Uncle and Sister to your dealership. I am a More

by slipera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
J Rechtmand
Oct 26, 2011 -

DCH Freehold Toyota responded

Dear slipera: Thank you for the positive comments you left us regarding your recent visit to our service department. Your comments are very similar to those from all of Jerry's customers. Jerry treats people the way they deserve to be treated. Thank you for your continued patronage. Regards, William Liang | General Manager | DCH Freehold Toyota

October 21, 2011

I have been dealing with Jerry Rechtman for 9 years. This is my second Avalon and Jerry has kept me going for both of them. He is professional, friendly, always responsive to my needs, and always ready More

by wmoffett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Rechtman
Oct 21, 2011 -

DCH Freehold Toyota responded

Dear wmoffett: Thank you for taking the time to write such a nice review about Jerry. I agree with all that you say and so does all of Jerry's customers. He has a very loyal customer base for good reason. Thanks again for your continued patronage of 9 years and we hope to see you here for many more. Regards, William Liang General Manager DCH Freehold Toyota

October 21, 2011

A pleasure to work with. Accommodating to our schedule and all of our needs. The work was done timely and we were informed each step of the way. More

by pcconsulting
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Stone
Oct 25, 2011 -

DCH Freehold Toyota responded

Dear pcconsulting: Thank you for the complimentary review you left us regarding your recent visit to our service department with Jason Stone. Jason is a true professional and always strives to accomaodate every customer. We are proud to have him as an employee here. Thanks once again for your continued patronage. Regards, William Liang | General Manager | DCH Freehold Toyota

October 21, 2011

Jason was very couteous and knowledgeable. The work was accomplished in a reasonable amount of time. The price was also reasonable. The cashier was very friendly and courteous. My overall experience was ve More

by blackeagle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Stone
Oct 25, 2011 -

DCH Freehold Toyota responded

Dear blackeagle: Thank you for the positive comments you left us regarding your recent visit to our service department. Jason Stone continues to impress us with his positive reviews from all of his customers. I wish I knew which of our cashiers was involved so I can thank them as well for a good job. Thanks you for your patronage. Regards, William Liang | General Manager | DCH Freehold Toyota

October 20, 2011

Jason bent over backwards to make sure I got the best service possible and to make sure that all that needed to be done was done. My only beef wasn't with Jason at all, but apparently in the past due More

by psychomagi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Stone
Oct 21, 2011 -

DCH Freehold Toyota responded

Dear psychomagi: We want to thank you for your kind words regarding Jason and our sevice department. At DCH Freehold Toyota, giving our customers the most pleasant experience delivered in the a honest and professional manner is our top priority. We are glad that Jason was able to accomplish that. I spoke to Jason about the couple of concerns you had, so he should be reaching out to you soon to discuss. Thanks again for your patronage Regards, William Liang General Manager DCH Freehold Toyota

Oct 21, 2011 -

DCH Freehold Toyota responded

Dear psychomagi: We want to thank you for your kind words regarding Jason and our sevice department. At DCH Freehold Toyota, giving our customers the most pleasant experience delivered in the a honest and professional manner is our top priority. We are glad that Jason was able to accomplish that. I spoke to Jason about the couple of concerns you had, so he should be reaching out to you soon to discuss. Thanks again for your patronage Regards, William Liang General Manager DCH Freehold Toyota

October 20, 2011

Could not be happier dealing such a professional staff. They listen to your every detail and need, know what you are experiencing because, they have been in your sitation at one time or another, and want e More

by HERMANCLOTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Rechtman
Oct 21, 2011 -

DCH Freehold Toyota responded

Dear HermanClott: Wow! Jerry must be doing a great job for you to give him two reviews in a row. Thank you again for your comments. Keep up the good work Jerry! Regards, William Liang General Manager DCH Freehold Toyota

October 20, 2011

Excellent customer service. Clear and concise explanation of the problem w my car, and was on target with how long it would take to fix it while I waited. Went about as smoothly as a trip the the car dealer More

by amylricciardi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Stone,
Oct 21, 2011 -

DCH Freehold Toyota responded

Dear amylricciardi: Thank you for your kind words regarding Jason and our sevice department. Jason is a true professional and he treats people they way they deserve to be treated as you can see by his recent reviews here on DealerRater. We are glad that Jason was able to accomodate you. Thank you again for your patronage. Regards, William Liang General Manager DCH Freehold Toyota

October 17, 2011

The dealership has always been a pleasant experience. It has always been easy to get service appointments, sometimes immediately available. I purchased my Toyota from Freehold Toyota and prefer to get all s More

by terrystoyota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Rechtman
Oct 18, 2011 -

DCH Freehold Toyota responded

Dear terrystoyota: Thank you for your rave review of Jerry, and your overall service experience at DCH Freehold Toyota. Your comments not only validated the core values (respect, honesty, integrity, professionalism) we instilled upon each of our team members, but they also encourage us to continue serving our customers the best we can each and every day. Thank you for your patronage. Regards, William Liang General Manager DCH Freehold Toyota

October 15, 2011

Cory has been so helpful like always, I started my car after work and I got a check engine light on. I called Cory on my way home from work and left him a message about what had happened. Cory called me More

by ecohen01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Dhal
Oct 17, 2011 -

DCH Freehold Toyota responded

Dear ecohen01: We want to thank you for your kind comments regarding Cory and our sevice department. At DCH Freehold Toyota, giving our customers the most pleasant experience delivered in the a honest and professional manner is our top priority. We are glad that Cory was able to accomplish that. Please call on us again any time we can be of service to you. Regards, William Liang General Manager DCH Freehold Toyota

September 09, 2011

Service is always friendly,done on schedule and correctly. The extra service hours are a great thing. I've been using this service for 6 years, and always found it exceptional. More

by Dave D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember
Sep 09, 2011 -

DCH Freehold Toyota responded

Dear Dave D: We are sincerely grateful for your kind words. Our service department is always extremely busy and does their best to accomodate everyone in a timely manner. Be sure to check out our expanded facility which should be in place by the end of this month. We should see a decrease in customer waiting times. Thank you for using our service department. Regards, William Liang | General Manager | DCH Freehold Toyota

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