DCH Freehold Toyota - Service Center

I was unsure of what to expect. I pulled into the garage, and received a warm greeting. I was asked to pull in further, and then step out of my car. As I waited for the associate to pull up my inform garage, and received a warm greeting. I was asked to pull in further, and then step out of my car. As I waited for the associate to pull up my information on the computer, other associates were being social and they all had a terrific demeanor. No one made me feel as if I was an inconvenience, or annoyance. Especially because I was so ignorant of what was expected (this is the first time my husband and I have ever leased a car, and we were there for the first 5000 mile check up). After the information was collected, I was told what they were going to do, and asked to wait in the waiting room. I was told where it was, and that I would be collected from there once they were done. I anticipated waiting for a few hours, as that is usually how it is at other regular garages I've been to, when having a car serviced. I was pleasantly surprised by the waiting room, and the accommodations there: bagels, wrapped commercial pastries, coffee and tea, comfortable seating, magazines, and a television. In about 30 minutes, an associate came to explain to me what was done to the car, and to inform me that all was fine and that I could leave. He then walked me up to the window, where I signed some paperwork, and then I left. A painless and short experience. Hooray! More

Jerry Rechtman - Always pleasant, takes time to explain all recommendations not only for required services, but "heads up", in keeping my Camrys mechanically sound and safe for me and my family .....Thanks all recommendations not only for required services, but "heads up", in keeping my Camrys mechanically sound and safe for me and my family .....Thanks Jerry for many many years of great service. Rich Schraer More

Jason Stone was very personable. He listend and hopefully had the car serviced just as I requested. I am very satisfied with Toyota of Freehold. had the car serviced just as I requested. I am very satisfied with Toyota of Freehold. More

Jerry Rechtman is the best. He is extremely honest, friendly and in my opinion truly has the customers best interests in mind. If you are waiting, he provides updates of how much longer it will be and friendly and in my opinion truly has the customers best interests in mind. If you are waiting, he provides updates of how much longer it will be and he is happy to call you when your car is ready if you dropped it off. I trust Jerry and value is hard work and understanding. I have had terrible experiences at other dealers in the past, but I will only go to DCH Freehold Toyota and I will only deal with Jerry Rechtman. While many people consider car maintenance a painful process, Jerry makes it as comfortable as possible and actually gets a few laughs out of you. Thank you Jerry for all of your help. You make DCH Toyota great! More

I went in to the dealer on two separate occasions. The first for a 5000 mile check & oil change. I was greeted quickly upon arrival, my needs were determined and I was directed to the lounge to wait as p first for a 5000 mile check & oil change. I was greeted quickly upon arrival, my needs were determined and I was directed to the lounge to wait as planned. The work was completed in under an hour and I was on my way. The second visit was as a result of a leak in the sun roof after the snowstorm of 30 October. I dropped off the car and picked up my loaner, a nice little Corolla. While the work took longer than expected, they were very thorough in repairing the problem and did not return the SUV until they were convinced that it was fixed and tested to ensure it was OK. There was no problem with me keeping the loaner until they were done, they were in touch with me as the work progressed so there was little inconvenience. A good job on a problem that was not easily resolved at no cost to me. More

I have been using the dealer's service department for the past seven years, including my most recent appointment on Nov. 10, 2011. As usual, the service and work quality were what keeps you coming back. I past seven years, including my most recent appointment on Nov. 10, 2011. As usual, the service and work quality were what keeps you coming back. I have been using Service Advisor Jerry Rechtman for a number of years, and his sincere friendliness, expertise, and ability to answer questions simply and in layman's terms reflect what makes the service department outstanding. And the price is right. More

We love Jerry Richtman ...he always has a smile on his face and makes us feel so comfortable. Our service appointment is always completed in minimum time and Jerry makes sure everything is completed when face and makes us feel so comfortable. Our service appointment is always completed in minimum time and Jerry makes sure everything is completed when we leave our car. More

I've been a customer since 2004,I have dealt with both Matt Morano and Jerry Rechtman,They always greet me in a friendly manner and treat me with respect. Whether i'm coming in for regular maintenance or Matt Morano and Jerry Rechtman,They always greet me in a friendly manner and treat me with respect. Whether i'm coming in for regular maintenance or warranty work they make sure the work gets done correctly and in a timely fashion,sometimes they recommend additional service, but they are never pushy.I feel DCH Freehold Toyota's prices are competetive with other repair facilities,but nobody knows Toyota's like a Toyota mechanic.As long as i continue to recieve great service,i'll continue to use Freehold Toyota. Kudos to Matt and Jerry! Thanks,Gary Beeg More

I have had an overall great experience so far at this dealership. I would recomend this dealership to anyone that is looking for a Toyota. Everyone is very friendly and helpful. dealership. I would recomend this dealership to anyone that is looking for a Toyota. Everyone is very friendly and helpful. More

As always, Jerry Rechtman was very helpful and courteous toward everything. I was always satisfied with Jerry's assistance with my car and other matters. toward everything. I was always satisfied with Jerry's assistance with my car and other matters. More