DCH Freehold Toyota

My husband & I have been looking for a good quality, SAFE, inexpensive used car for our 17 year old son. We have been to many dealers and even used car lots. We went to DCH Toyota and were impressed SAFE, inexpensive used car for our 17 year old son. We have been to many dealers and even used car lots. We went to DCH Toyota and were impressed with their inventory, patience and expertise. On our first visit we saw 2 cars we were interested in, but not convinced 100%. Instead of being annoyed with us, the sales rep was very helpful. HE actually advised us to bring our son back before making a decision. That night I went back with my 17 year old son. I really went to just show him the cars in the lot. I did not go inside the dealership. I don't know how he saw us, but next thing I know Paul the sales rep who helped us out earlier was standing outside with my son & me in the pouring rain with keys in his hands! Of course my son being 17 did not bring his license with him and he could not drive the car! After talking it over with my husband we realized the cars we were looking at were not the right one for our son. TWO WEEKS later we went back. Not only did our sales rep, Paul remember us, but so did the general manager, John Grillo. John like us, has a 17 year old son. As a father he felt our pain. He & Paul took the time to explain pros & cons on different vehicles we were considering. I'm happy to say we just purchased our son's first car! A very stressful and frightening ordeal for any parent. With the guidance and knowledge of the staff at DCH Toyota, I am happy to say, we are thrilled with our decision! We hope to be back soon for a Toyota Avalon for us! More

The Salesman Joe Adorno was patient, answered all my questions. I appreciated the fact that he kept in touch with me during my search for a new vehicle. Joe and the Salesmanager(s) worked hard to get m questions. I appreciated the fact that he kept in touch with me during my search for a new vehicle. Joe and the Salesmanager(s) worked hard to get me the best possible price and kept me informed of any new programs and incentives available. At no point in the process did I ever feel pressured or rushed. I think the Toyota Highlander is the best value if you are in the market for roomy SUV for your family. More

Kaiyao "Abe" Liu was an outstanding salesperson. He had a thorough knowledge of his product and any options available. He was able to answer all of our questions and helped us to decide which car was best fo thorough knowledge of his product and any options available. He was able to answer all of our questions and helped us to decide which car was best for our needs. When we went to pick up our new car Abe spent a great deal of time explaining each detail of the car to us and making sure we were comfortable with the heating/air conditioning, radio, steering wheel, shift, etc. It made our drive home and the days after much easier for us to adjust to our new car. We would recommend this dealersip and Abe to any of our friends. Thank you for a wonderful experience. More

I had a wonderful experience at DCH. I visited several other dealerships in the area before finding this one. The sales personnel were very knowledgable and very friendly. Mel went out of his way to ass other dealerships in the area before finding this one. The sales personnel were very knowledgable and very friendly. Mel went out of his way to assist me throughout my buying experience. I have already, and will continue to recommend DCH Toyota to all my friends. More

Abe was very helpful in picking out the right car for me!! He showed me the perfect car that I pictured in my mind. He went out of his way to get me the color that I wanted. The car was ready when promis me!! He showed me the perfect car that I pictured in my mind. He went out of his way to get me the color that I wanted. The car was ready when promised with the security system installed!! My husband will be working with Abe again this year to purchase his own new car!! More

I recently went to DCH Toyota to purchase a new car. This was the first time I ever purchased a car so I was not sure what to expect. However, I had the pleasure of being assisted by Mel Greenberg and John G was the first time I ever purchased a car so I was not sure what to expect. However, I had the pleasure of being assisted by Mel Greenberg and John Grillo who expertly explained the entire process. I felt comfortable speaking with them about all my questions and concerns. They were both friendly and knowledgeable. I would definitely recommend them to family and friends who are planning on buying a car. More

EXCELLENT customer service. DCH Freehold Toyota gave me the best price out of all the dealers I called. Everybody very friendly and helpfull. Will definitely recommend this dealer. Best experience I ever the best price out of all the dealers I called. Everybody very friendly and helpfull. Will definitely recommend this dealer. Best experience I ever had when buying a new car!!! I got a price over the phone and when we actually went to the dealer to purchased the car, they kept their word. I mentioned this because i had experiences in the past when dealers tell me wherever I want to hear over the pohone, and then when I get to the dealer there is always something extra that you have to pay...DIDN'T HAPPEN AT DCH FREEHOLD TOYOTA. More

Excellent service! Ian was very pleasant and followed through at every step of the lease process. John is an excellent manager. This is the fourth car we are buying from this show room and John has alw through at every step of the lease process. John is an excellent manager. This is the fourth car we are buying from this show room and John has always done hisbest for us. Justin is good too. Overall Great! More

On Saturday, I went into your Toyota dealership to look at cars. I was fortunate and extremely lucky to be given Henry. He was wonderful. He understands the true meaning of customer service. He carefully l at cars. I was fortunate and extremely lucky to be given Henry. He was wonderful. He understands the true meaning of customer service. He carefully listened to what I was looking for, asked pertinent questions, and answered my questions. When we went for a test drive he pointed out the features of the car and took me to see your service center. You should be aware that he didn’t just bring me inside to sign the log, but walked me through the entire facility pointing out all the customer amenities and services offered. This was definitely a selling plus for you’re your organization. When we got back, he worked with me to get what I needed to make it a deal. I ended up buying the car. Henry is a gem. Your organization is better for having him on staff. He goes a long way to toward removing the stereotype of the ‘typical used car salesman.” If you could clone Henry, you’d have the best sales force possible. When I went up to the finance office, I met Jamie Eloe. He was incredible helpful in getting me the best financial arrangement possible. He was personable and knowledgeable. It was a pleasure working with him. A person is always excited when they get a new car, but my experiences with Henry and Jamie were an added plus. More

I'm a 3rd time repeat customer at this dealer and it's always a pleasure to do business with them. I've been burned in the past by other sharks posing as dealers and I don't feel that way when I walk into always a pleasure to do business with them. I've been burned in the past by other sharks posing as dealers and I don't feel that way when I walk into this Toyota dealer. I love my new car and the attention to detail and customer service I received. Will be back in the future. More