DCH Freehold Toyota

We had a wonderful experience purchasing our new Toyota Camry thanks to Rob and Ian. The excellent service began even before we arrived at the dealership. Rob Barbieri was the Internet Specialist we f Camry thanks to Rob and Ian. The excellent service began even before we arrived at the dealership. Rob Barbieri was the Internet Specialist we first contacted. From the very start, he was honest and straightforward. He offered a competitive price and was very upfront about how he got to that price – he itemized the price of the vehicle, the destination charge, registration, doc fees and tire tax. This was helpful because we knew what we were signing up for before making our trip to the dealership. Rob walked us through the subtle differences between models, but didn’t try to over-sell us on things we didn’t want. His follow through and his strong product knowledge gave us confidence that we wanted to work with him and purchase a Toyota. Ian sold us the vehicle at the dealership. He made the buying process painless. He held true to the internet price that we were quoted earlier. He worked with our insurance company to get us covered and was able to get all the paper work done within 2 hours. When we went back to the dealership the next day, Ian gave us the summary on the vehicle and assured us that if we had any questions or concerns we could reach out to him. We would highly recommend DCH Freehold Toyota to friends and family looking to buy a car because of the excellent service we received from Rob and Ian. More

We leased a new RAV4 tonight. Everyone at DCH Toyota made it a smooth, pleasant, and transparent experience. I have been involved in many car transactions because I help family members and friends navi made it a smooth, pleasant, and transparent experience. I have been involved in many car transactions because I help family members and friends navigate through the often muddy waters of the dealership experience. Here are the reasons why DCH Toyota is the complete OPPOSITE of the typical dealer: 1. DCH Toyota was the first to respond to my internet inquiry. I received two emails and a phone call from Regina within 10 mins of my request for a trade in quote. She was the exact opposite of the typical "Just come on in, I cannot give you any numbers over the phone." She actually volunteered some information on the current RAV4 lease special and then called me back with a quote in the EXACT format that I requested - only the first month's payment due at signing. A lot of salespeople just repeat whatever their manager tells them to say even if it does not match what the customer asked for. 2. By the time I called DCH Toyota back to schedule an appointment for the trade in inspection, Regina had already left for the day. Employees at your typical dealership would be reluctant to take over at this point or expect you to start all over with them. Diane said that she would be able to look up Regina's notes and have me setup with a salesperson when I got there. It was very seamless. 3. I was greeted as soon as I stepped onto the sales floor and introduced to our salesperson Dan. He was also able to see Regina's notes and to get the process moving along. He was actually finishing up a delivery at the time but was still able to get us started with the paperwork and the trade in inspection. Again, it was very seamless. There was no wasted time just sitting around. The typical dealer process involves a lot of waiting around so that you feel "invested" in the deal and are less willing to walk away when you hit a snag. DCH Toyota went out of their way to keep things moving. 4. We got our trade in quote quickly and Dan clearly explained their reasons for giving us the number that they did. The number was very competitive and we were able to quickly come to an agreement on the final lease price with Steve the sales manager. The typical dealer seems to the use the good cop/bad cop strategy to close deals. Everyone was a good cop at DCH Toyota. Steve demonstrated that he wanted to work with us and not against us. Even a minor credit issue was resolved very easily because Steve showed us the credit scores, money factors, and lease calculations. Everything was very transparent. No one was holding anything back. There were definitely no smoke and mirrors here. 5. Finally, Paul took us through the finance office like it was a stroll through the park. The finance office is where most deals that do not work out blow up. It is always something with car transactions. No two are alike. I have NEVER walked out of the finance office without something being different from what was originally agreed upon during the initial conversation over the phone. Most of the differences are due to honest mistakes like the initial quote being rounded down or someone using the wrong bank fee, destination charge, or sales tax rate. You sometimes have the aggressive finance manager who intentionally tries to make a little extra for the dealership and himself because he feels like the sales team "gave the car away." Paul was a complete gentleman. The final numbers matched to the penny and he explained exactly how the trade in would affect the deal (we were trading in a leased car for another lease). He did not rush us even though everyone was there way past the dealer's closing time. He did not pressure us into buying anything extra. All in all, this was the smoothest finance office experience I have ever had. I have bought multiple cars from Honda, Toyota, Nissan, Subaru, Ford, Acura, and Mercedes Benz. Something ALWAYS comes up in the finance office. It is as small as a $1 per month difference in the payment to as big as an extra point or two in the interest rate. I still cannot believe that Paul's numbers were exactly the numbers we had initially agreed upon. In summary, I would not hesitate to buy from DCH Toyota again or to strongly recommend them to friends and family. You usually have to choose between a pleasant buying experience and getting the best deal. I definitely got both tonight. Thank you to everyone at DCH Toyota. More

From helping me locate a new Toyota to obtaining a purchase price and than a trade-in value for my old car; it was an excellent buying a car from Jeff Herman at DCH Freehold Toyota. purchase price and than a trade-in value for my old car; it was an excellent buying a car from Jeff Herman at DCH Freehold Toyota. More

Buying a new car can be a very stressful event, but John Bishop takes that stress away. He listens to what the customer wants, answers all of your questions, and does an excellent job explaining every featu Bishop takes that stress away. He listens to what the customer wants, answers all of your questions, and does an excellent job explaining every feature the car has to offer. This dealership offers great prices and all of their employees are super friendly. My family has bought 2 cars from this dealership and we will be returning when my 14 year old son needs a car. Thanks for the great experience!!! More

Everyone at the dealership was very friendly and respectable. They exceeded all of my expectations of a car dealership and although I was not looking forward to the lengthy purchasing process, they respectable. They exceeded all of my expectations of a car dealership and although I was not looking forward to the lengthy purchasing process, they turned it into a delightful experience. The lack of pressure, courtesy, pricing, and overall customer service was outstanding. Our sales consultant, Gunther, was an absolute pleasure to work with. He was not only attentive but also detailed and thorough regarding any questions we had concerning the car, its functions, the paper works, ECT. I would definitely recommend not only the dealership but also our sales consultant. More

MY FIRST STEP WAS TALKING TO TOM ON THE INTERNET-HE WAS FRIENDLY-HELPFUL & RESPONDED IMMEDIATELY TO ALL MY QUESTIONS-HE DID NOT PRESSURE ME IN ANY WAY & ONCE AT THE DEALERSHIP HE MADE IT A POINT TO INTRODU FRIENDLY-HELPFUL & RESPONDED IMMEDIATELY TO ALL MY QUESTIONS-HE DID NOT PRESSURE ME IN ANY WAY & ONCE AT THE DEALERSHIP HE MADE IT A POINT TO INTRODUCE HIMSELF TO US AND WE APPRECIATED THAT. PETER WAS OUR SALESMAN-HE TOO WAS VERY FRIENDLY-HELPFUL-DID NOT TRY TO TALK US INTO OR OUT OF ANYTHING-ANSWERED ALL OUR QUESTIONS AND DID NOT RUSH US INTO A DECISION-HE WAS VERY PATIENT WITH US EVEN THOUGH THERE WERE MANY PEOPLE IN THE SHOWROOM.. THEN--ON TO THE FINANCE GUY-THE PART WE USUALLY FIND ANNOYING! BUT, THEN WE MET JUSTIN-HE WAS VERY HELPFUL AND EXPLAINED THE EXTENDED WARRANTY TO US IN A WAY THAT NO OTHER GUY HAD (AND WE HAVE BOUGHT 3 RAV4'S & 4 PICK-UPS FROM FREEHOLD TOYOTA WITHOUT AN EXTENDED WARRANTY). WE BOUGHT THE EXTENDED WARRANTY AND ARE GLAD WE DID. I LOVE MY NEW RAV4 & WILL RECCOMEND FREEHOLD TOYOTA TO EVERYONE LOOKING FOR A CAR AND WILL ESPECIALLY RECCOMEND-TOM-PETER & JUSTIN. I HOPE THEY ARE ALL THERE IN 2015 WHEN I BUY MY 4TH RAQV4! SHARON BURDGE More

Meir was extremely professional, polite, and respectful. He understood what we wanted with regards to the car and the deal to be made on the lease. He was very easy to work with and we had the deal that we He understood what we wanted with regards to the car and the deal to be made on the lease. He was very easy to work with and we had the deal that we wanted within 30 minutes of entering the dealership. More

I have been buying Toyta cars since 1979,all the past dealership were just ok nothing great. However today 12/26/2011 i bought a new prius, i can honestly say it was a really wonderful experience.This is dealership were just ok nothing great. However today 12/26/2011 i bought a new prius, i can honestly say it was a really wonderful experience.This is the 3rd or 4th car i bought(within the past 3 years)from DCH Toyota.There is 3 dealerships near by home in Monsey N.y(one is only 6 blocks away), but I traveled 80 miles to buy a car from DCH Toyta,because Mr Henry Grossman is a honest and friedly person, i trust his word 100%. I also was very lucky today to have been taken care of Mr Ian Salon, who is also very friedly and very pleasent,it was a pleasure meeting him today. I will and have told everyone that is thinking of buying or leasing a car to go and look up Mr Henry Grossman and now i will also tell them to look up Mr Ian Salon. very truly yours,Jacob H. Ehrman 6 Holly circle Monsey New York ,N.Y. 10952 More

I HAVE BEEN DEALING WITH NEW AUTO DEALERS SINCE 1988. I ACTUALLY DREAD IT NOW UNTIL WORKING WITH MICHELLE OVER THE INTERNET. SHE IS A VERY DETERMINED SALESPERSON BY STAYING WITH ME FOR THREE MONTHS UNTIL T ACTUALLY DREAD IT NOW UNTIL WORKING WITH MICHELLE OVER THE INTERNET. SHE IS A VERY DETERMINED SALESPERSON BY STAYING WITH ME FOR THREE MONTHS UNTIL THE NEW CAMARY HAD A SPECIAL. THE DEAL WENT SO SMOOTH I WENT BACK AND PURCHASED A AVALON ALSO. PAUL WSAS A BLESSING. SAVED ME A LOT OF LEG WORK.IF EVER I OPEN UP A DEALERSHIP THEY WOULD BE HIRED ON THE SPOT.YOU CAN TRY OTHER TOYOTA DEALERS AND WILL BE BACK TO DCH FREEHOLD. THANKS AGAIN MICHELLE AND PAUL. KJ TOLAN SI NY More

FRIENDLY and PROFESSIONAL - My internet inquiry to DCH Toyota Freehold was responded to by Regina almost immediately. She arranged an appointment and my experience began. egina is friendly,helpful, and el Toyota Freehold was responded to by Regina almost immediately. She arranged an appointment and my experience began. egina is friendly,helpful, and elightful to deal with. When I arrived at the dealership I was introduced to Ron Agosto who demonstrated the new vehicle, prepared a deal along the lines that I had suggested would result in a sale, and thoughout was friendly, helpful, and cooperative. More