DCH Freehold Toyota

⚠️ SCAM ALERT – SAFETY RISK ⚠️ Do NOT buy a car from DCH Freehold Toyota. They sold me a vehicle without disclosing prior accident damage or missing critical safety components. I discovered this only w DCH Freehold Toyota. They sold me a vehicle without disclosing prior accident damage or missing critical safety components. I discovered this only when my car was recently opened up for repairs — the bumper reinforcement and bumper absorber were completely missing, and the left frame rail was collapsed by 37 mm. I contacted my insurance provider, and they confirmed from their records that this vehicle had suffered a major front-end collision in 2021 — prior to my purchase in 2022. Despite this, Alex from DCH Freehold Toyota sold me the car without disclosing the accident history or addressing these severe safety issues. Selling a car in this condition is not only unethical but potentially life-threatening. I have repeatedly reached out to the dealership via phone and email, providing all supporting details, but they have ignored every attempt to contact them. This dealership is dishonest, irresponsible, and puts customer safety at serious risk. Stay far away from DCH Freehold Toyota. Your life may depend on it. More

Second vehicle Ian helped me purchase in a year. Very professional and knowledgeable. Helped me through entire process and drove my vehicle home in less then one hour. Very professional and knowledgeable. Helped me through entire process and drove my vehicle home in less then one hour. More

Just bought a new 2025 Camry here. The car is beautiful, and Veysel helped me get the best deal out there. I highly recommend this dealership if you need a new Toyota! The car is beautiful, and Veysel helped me get the best deal out there. I highly recommend this dealership if you need a new Toyota! More

I just bought my 2025 Camry from Ian, and the entire process was smooth from beginning to end. He was professional, easy to talk to, and really took the time to make sure I understood everything. No pre process was smooth from beginning to end. He was professional, easy to talk to, and really took the time to make sure I understood everything. No pressure, no runaround—just honest answers and a genuine effort to help me get the car I wanted at a great price. It’s rare to find someone that makes buying a car this comfortable. If you’re looking for a Toyota, definitely ask for Ian. He made the experience way better than I expected. More

I had an outstanding experience working with Ian-Michael. This is my 4th vehicle I have purchased with him and he is ALWAYS professional, knowledgeable, and genuinely focused on helping me, not just making a This is my 4th vehicle I have purchased with him and he is ALWAYS professional, knowledgeable, and genuinely focused on helping me, not just making a sale. He answered all my questions with patience, and made the entire process smooth and stress-free. I couldn’t be more happy with my new Camry and I highly recommend Ian-Michael and DCH Freehold Toyota! More

We recently were looking for a used vehicle to upgrade our 2011 Venza. We saw a ruby pearl Venza at DCH Freehold which suited our needs. Immediately upon our quick review, we met Ian who greeted us war our 2011 Venza. We saw a ruby pearl Venza at DCH Freehold which suited our needs. Immediately upon our quick review, we met Ian who greeted us warmly and proceeded to introduce all the features of the car. When he heard my concerns of reaching the back hatch (I'm short and 82 years old), he asked what height I needed and immediately adjusted it. Our entire car review evidenced Ian's knowledge, caring, patience and professionalism. We made a decision to buy and Ian made the process painless and quick, answering all our questions (although he had to repeat the answers several times--due to our age limitations). So if you need a new/used vehicle go to DCH Freehold, ask for Ian Salon and you won't regret it!! 5 Star Review More

Ian was great to work with. He was patient, and answered my questions, is great He was patient, and answered my questions, is great More

I just purchased a new Toyota for the first time. Ian was the salesperson I worked with. I found him to be very nice to work with. He was friendly and knowledgeable. Also very patient. I would recomm Ian was the salesperson I worked with. I found him to be very nice to work with. He was friendly and knowledgeable. Also very patient. I would recommend him to anyone looking to buy a Toyota in Freehold. More

Avoid DCH Freehold Toyota at All Costs – A Nightmare First Car Buying Experience I rarely leave reviews, but my recent experience at DCH Freehold Toyota was so appalling that I felt compelled to shar First Car Buying Experience I rarely leave reviews, but my recent experience at DCH Freehold Toyota was so appalling that I felt compelled to share it. This was my first car purchase in the U.S., and the team at this dealership made sure it was the worst experience of my life. If you're reading this and considering buying a vehicle here – please, look elsewhere. They should seriously consider rebranding from DCH to DCU – Delivering Customer Unhappiness. 1. Finance Team Harassment – Especially "Tommy Tu" I have never encountered someone as unprofessional and disrespectful as Tommy Tu from the finance department. From the start, he was rude, dismissive, and acted like he was doing us a favor. He tried to pressure and scare us into signing up for overpriced and unnecessary add-ons, including warranty packages and subscriptions we clearly declined. When we resisted, he deliberately delayed the process by two extra hours, claiming he needed additional down payment proof – even though all paperwork was complete. To make things worse, he ran multiple hard credit inquiries without consent, sabotaging my credit score and ensuring I received a higher APR. His behavior towards my wife was equally disrespectful and uncalled for. This man should not be allowed anywhere near customer-facing roles. 2. Sales Team Lies and Broken Promises Jessica from the sales team made a verbal promise of two free oil changes as part of the deal. However, on the day of vehicle delivery, she flat-out denied ever making that offer – essentially lying to our faces. If your sales process depends on misleading customers to close deals, that says everything about your integrity as a dealership. 3. Hidden Charges Despite Signed Agreement After signing the purchase order and finalizing the payment, we were suddenly asked to pay an additional $100 for DMV title and registration – a cost that was already clearly included in the purchase order. This last-minute upcharge was deceitful and completely unjustified, I had to literally escalate it to get it waived off. In Summary If you value honesty, transparency, and respectful service, DCH Freehold Toyota is not the place for you. Their tactics are dishonest, their staff unprofessional, and their approach to customer service is nothing short of predatory. I regret purchasing my 2025 RAV4 from them and urge others to learn from my mistake. More

I purchased a new Toyota two days ago at DCH Toyota of Freehold and was extremely satisfied with my experience. My salesperson, Bruno was very pleasant and knowledgeable. My experience with him was more Freehold and was extremely satisfied with my experience. My salesperson, Bruno was very pleasant and knowledgeable. My experience with him was more than satisfactory. I was then directed to the loan department and greeted by Tommy Tu. He was equally pleasant and knowledgeable. He made the experience relatively painless. I have purchased many new vehicles and have never experienced the customer service that I received at DCH. I will be a returning customer. More