DCH Ford of Eatontown

ABSOLUTELY THE WORST DEALERSHIP EVER!!THEY LIE, DECEIVE, ABSOLUTELY THE WORST DEALERSHIP EVER!! THEY LIE, DECEIVE, do SHADY things as well! DO NOT TRUST THEM AT ALL! DCH FORD IN EATONTOWN!! They are a bunch ABSOLUTELY THE WORST DEALERSHIP EVER!! THEY LIE, DECEIVE, do SHADY things as well! DO NOT TRUST THEM AT ALL! DCH FORD IN EATONTOWN!! They are a bunch of liars! They Tell you what you want to hear and then say “we’ll you signed the as is waiver”! We were told the Ford F-150 we purchased went through the 170 point check to insure there was nothing wrong with it. The moment we drove off the lot and came home we noticed NOTHING WAS DONE TO IT! It was not in any way serviced before we purchased it! When I called the very next day they acted all surprised. We did bring it back to get properly serviced but there was still an issue with the steering. Matt drove it with us in it and stated that there was a problem but then blamed it on the large tires. I spoke directly with the service department who advised me they told Matt it has an issue with the steering. It was not until i pressed the issue did it get fixed but they all acted like they were doing us a favor! Sorry, that’s on them! They shift the blame from one person to the next and keep repeating the same line, “you signed the as is waiver”! The radiator fluid is still brown , the oil dip stick is rusted and broken and the radio is still an issue! That should of been fixed during the 170 point check!!! If I would of know this is how they do business I would of brought the truck back the next day and canceled the deal! Bernard also stated the key was a regular “old school” key that we can get cut anywhere to make a copy as the truck only came with 1 and guess what?? That was a lie! It has a chip in it so that’ll cost us at least $100. The place had no ac, we sat there sweating and quite uncomfortable! It’s very dirty and everyone we have dealt with is beyond unprofessional! The only helpful one was Kyle in the service department.We will be actively telling everyone we can about our experience and in all social media sites as well. More

I get all my vehicles serviced at DCH. I am very pleased with this service. It is done promptly and done right the first time. also its easy to get an appointment. with this service. It is done promptly and done right the first time. also its easy to get an appointment. More

Joe & Kyle provide OUTSTANDING customer service. They are consistently friendly and helpful, but most importantly, they are honest. At every opportunity I continue to recommend this service department - are consistently friendly and helpful, but most importantly, they are honest. At every opportunity I continue to recommend this service department - they earn my business every visit!!! More

Joe in the service department went out of his way to get this done on my timeline. He kept me up informed and delivered on his promise. this done on my timeline. He kept me up informed and delivered on his promise. More

The service department was professional, quick and responsive to all our questions. It was a great experience and we would recommend to friends and family. responsive to all our questions. It was a great experience and we would recommend to friends and family. More

Always provides Great service and advisor care and with updated communication throughout the service process from scheduling, service and pick up. Very satisfied Thank you! updated communication throughout the service process from scheduling, service and pick up. Very satisfied Thank you! More

Always very friendly and helpful. Professional crew in service Will recommend this place to everyone I know It’s always a pleasure dealing with Warren service Will recommend this place to everyone I know It’s always a pleasure dealing with Warren More

Very attentive and kept me informed of all of the steps involved. He was very pleasant and communicated in a very effective manner. He explained everything clearly and answered all of my questions involved. He was very pleasant and communicated in a very effective manner. He explained everything clearly and answered all of my questions More

What i can say is simply the best car buy experience I have ever had. I came in with a price in mind i wanted for my trade in and the price i wanted to leave with on my new "used" car (although it had on have ever had. I came in with a price in mind i wanted for my trade in and the price i wanted to leave with on my new "used" car (although it had only 36,000 miles or so). Well, I left exactly with just that. Our salesmen bernard was probably the best salesman out there. He was not pushy or trying to pitch a sale, he was as laid back and felt like I was talking to a friend. I usually hate the game, but after the first round of pricing, the Gm came out and asked what we wanted. Well we told him and he said he would make it happen . Yeah right, well the Gm did exactly just that, he made it happen without an argument or a fight. The GM also didnt try to pressure us or talk down to us as some sales managers do. This truly is the best car buying experience I have had and I have purchased and sold many cars throughout the years. More

called for appointment to have leaking tire repaired, was told to bring it in as soon as I could. When I arrived, my car was worked on in less then 10 minutes and I was on my way after a minimum of time and told to bring it in as soon as I could. When I arrived, my car was worked on in less then 10 minutes and I was on my way after a minimum of time and cost. Excellent. More