DCH Chrysler Dodge Jeep Ram FIAT of Temecula

Update as of 3/28/13- Ever since I wrote my initial Update as of 3/28/13- Ever since I wrote my initial review in January, I received a phone call from the DCH Temecula General Manager, Rick Matthews Update as of 3/28/13- Ever since I wrote my initial review in January, I received a phone call from the DCH Temecula General Manager, Rick Matthews. Mr. Matthews listened to my concerns and stated he had spoken with the gentlemen I was spoke with previous at DCH, Richard Crosby. I was told that Mr. Crosby had no idea who I was. Gee... Way to make a customer feel like another number!! Mr. Matthews apologized for the lack of communication as that is one thing they PRIDE themselves on, and promised to ship me floor mats as well as cover 6 months of my Sirius radio. Mr. Matthews followed up our phone conversation with an email documenting our conversation and the promises made to me. Within that email, I was advised I would see the floor mats within the next 2 weeks. Well.. A month went by, NO FLOORMATS! I emailed Mr. Matthews mid-end February asking for a follow up. No email or phone call back. I called DCH, and left a voicemail requesting response. It has been almost 3 months since I was promised AGAIN of simple FLOORMATS, and I have been ignored. What kind of Customer Service is this? Pitiful. I recently purchased a vehicle from DCH in Temecula a few months ago. While the initial experience was decent, I have had the WORST Customer experience since. The first red flag came when I was reviewing and negotiating my Monthly Rates and Interest Rates, another Sales Rep took the keys from the person assisting me, to take ANOTHER COUPLE FOR A TEST DRIVE IN MY CAR! I should have read into this as a sign to take my money and go somewhere else! But I stayed, and figured the Sales Rep was a complete idiot, and moved forward. While signing papers to purchase this vehicle, The dealership promise me Trail Memberships and Services, which enticed me to walk off the lot that day with a new car. Only to find out they were not going to warrant their promise. After pulling teeth with the Sales Manager to grant me my promised offers, DCH has completely ignored all phone calls, and emails regarding a follow up on what they promised for 3 MONTHS, and their continues to be no care on DCH's side to right their wrongs with me. It is apparent that DCH was ONLY concerned about making their commission, and once they got me to sign, they could care LESS. I HIGHLY warn anyone who wants an HONEST experience, to stay away from this place. Had I known what nightmares this was going to cause, I could have gone right across the street. I would never wish my experience on anyone. There are too many dealerships out there to be treated the way they have treated me. GO SOMEWHERE ELSE!! More

I purchased a used car and less then a month the key with remote stopped working and I contacted the dealer and was told it was not covered under warranty and I would have to pay. I was furious as this shoul remote stopped working and I contacted the dealer and was told it was not covered under warranty and I would have to pay. I was furious as this should have been checked and taken care of before the car was sold. The salesman was useless and did nothing to try and help, so i contacted the GM and was taken care of within minutes. When i drove to the dealer, i was told i had to pay because there was nothing stated it was covered, after 10 minutes of going back and forth with the horrible customer service, they finally located my paperwork stating I was not to be charged. There was a sales manager who was very after over hearing how I was being talked to and treated by the sales dept. He took time out of what he was doing and helped me, had the car taken of and my remote was done within an hour and apologized for the way i was treated. I will never send business to this dealership, and will not be returning as I have never been treated so rudely as a customer. I have also filed a complaint with The Better Business Bureau. More

Bought a new Rubicon here this past spring. Everyone in the sales dept. and the parts dept were easy to deal with. Came back for service and Warranty work two weeks ago. Wes was easy to deal with and k the sales dept. and the parts dept were easy to deal with. Came back for service and Warranty work two weeks ago. Wes was easy to deal with and kept me informed. I will be back for a truck for my business in the spring. Keep up the good customer service. More

We bought a Dodge Caravan 2012 in May at an unbeatable price. I dealt with dozens of other dealerships from San Diego up to Los Angeles and no one came close to the price we were given at DCH Jeep Chrysl price. I dealt with dozens of other dealerships from San Diego up to Los Angeles and no one came close to the price we were given at DCH Jeep Chrysler Dodge of Temecula. They really fight hard for your business. We needed a DVD player installed in the rear and Taylor in the Service Department has been the greatest help and has gone above and beyond to make sure we are well taken care of and that our experience with DCH JCD of Temecula is nothing but exceptional. I highly recommend this dealership! More

No matter what my problem may be, Bill Olejnik and his mechanics warmly ask further questions so as to pinpoint a solution. Bill is always friendly and helpful and tries to give me the best deal possible mechanics warmly ask further questions so as to pinpoint a solution. Bill is always friendly and helpful and tries to give me the best deal possible. My car is usually ready even before they say it will be. They have helped me over the years to maintain my 1999 300m so that people are incredulous that the car could possibly be that old, as it looks very new. Bill always recognizes me when I come into the driveway even though I might not have made an appointment but rather stopped by to ask a question. I have been a customer at DCH since when it was Norm Reeves, and my husband and I were also happy with our previous service on our Eagle and Jeep. More

By far this has been my worst experience buying and servicing a car. Earlier this year we bought a 2007 Jeep Wrangler from DCH Temecula. We were torn between a Jeep for sale at Mazda Temecula and DCH. servicing a car. Earlier this year we bought a 2007 Jeep Wrangler from DCH Temecula. We were torn between a Jeep for sale at Mazda Temecula and DCH. We ended up buying the Jeep from DCH with the hopes that a Jeep dealership would be easier to work with for service and customer relations. Well I was wrong and I should have gone with the Mazda Dealer. To start with we bought the Jeep in the evening time. It looked great on the lot in the setting sun. In the morning after a more careful inspection the hood and roof section above the window had pressure dents throughout. But I know that it was my wife and I who should have seen the dents prior to buying the car. ( My mistake )I will eat that mistake! After a week of driving the car we took it back in and told the service center at Jeep that the brakes were very wobbly and there was a clicking in the steering. They said they would'nt cover the brake issues due to wear and tear and they could feel the problem in the steering. We have only had the car for a week! What wear and tear? Time - 8 months go by and my wife takes the car back to DCH for an oil change and the service guy states that now the car needs a transmission flush and a brake flush. He wrote this in red as in it needs immediate attention. We've only had the car for 8 months with less than 6k miles of easy town driving on the car. All those fluids should have been checked and changed before we bought the car. Last week I went in and talked to the service manager ( Troy ) about the issues with the car. he told me he'd work on the issues. To include checking the steering. We still had the same issue that I took in initially the week after we bought the car. I met with a service member, (Jose) Jose and I sat in the car and I showed him the steering issue. He told me exactly what it was and that they were having the same issues with other Wranglers. It was the steering column or steering linkages and they had to change out parts. Well I heard back from our service writer ( Justin ) and he said they would not cover the steering issues. He said it was to long and also that the extended 100,000 mile warranty that we purchased for the vehicle wouldn't cover the issue. But then he said he would cover the issue but would charge us $100 for the deductable fee. $100 for a car that was flawed upon purchase. All in all I will never buy a car from DCH again, nor will I recomend anyone in my sphere of influence to buy a car at DCH Jeep Temecula! More

I took my Truck in because I could smell gas . $820 later I drove my truck home withe the same eng light on and the same smell of gas .Really..._I Called 3 times to speak to the manager before he calle later I drove my truck home withe the same eng light on and the same smell of gas .Really..._I Called 3 times to speak to the manager before he called me back .And they towed it when I picked it up they sid no extra charge I should hope not since I went 4 days with out a car and had to leave my job to wait for the tow driver. Today I went to the tire stor to pick up my car and they said who has worked on your truck! They left a rag on the engine.....Nope you got 4820 you will never get another dime sorry.. More

I cannot say enough poor things about my experience with this dealership. I purchased a 2008 Mazda CX-7 from them In February of 2012. A week after getting the car the engine light came on. I had a friend this dealership. I purchased a 2008 Mazda CX-7 from them In February of 2012. A week after getting the car the engine light came on. I had a friend hook it up to see why the light was on because I was working everyday so taking it down was impossible at the time and quite frankly I shouldn't have to after a week of having it. It looked like the gas cap because it was a little frayed... He turned the engine light off since the car was running okay...at exactly five weeks of having the car, the AC compressor blew out while I was driving, smoke pouring out of the car, etc. I had it towed back where they got to it the next day, I expressed on the service ticket about that problem, the engine light, and a new "diesel" sound the front passenger side makes. I was so fed up already.   They called the next day to tell me the smoke was because of the AC compressor and they sent it to Mazda to fix that, but the engine light was due to a bad purge selinoid valve which controls emissions and since it's emissions it is not covered, and whn I said the car came with a 3 month / 3000 mile warranty and that I was told if ANYTHING should go wrong in that time frame they will fix it, they said no, it's 300 dollars to fix and John Rabe said it was sold as is.  They offered me a chance to get a new car if I was unhappy with this, so four days later they put me in a 2012 new dodge caliber. Ten days later they called saying the bank doesn't want to Fund it so they may need it back, but told me to keep it while they try to push the deal through. At five weeks they said they need the car back and I'll take my Mazda back. The day I bring the dodge they don't have a porter so we have to take the dodge to the storage lot and get it. I get taken to a dirt storage lot where it's been sitting for five weeks, it's filthy! There is a new dent in the door that looks like a rock hit it. Nobody washed it, nobody looked it over to make sure everything was in working order, I had to take the filthy Mazda off the storage lot myself, while the guy was "nice enough" to wait to leave until I started the car, in case the battery was dead.  So now I have a car that still sounds like the "diesel" once warmed up(not normal) , a bad purge valve so the car won't pass smog which leads me to believe it never did. I complained to the dealership and got a cookie cutter response of "sorry , someone will be contacting you" which nobody ever did. This dealership is horrible!! Selling cars with problems they refuse to fix, knowing xxxx well they shouldn't have sold it to begin with and they have no intention of making it right. I will never do business with them, and have convinced several people to write them off as well. And it's only the beginning. More