DCH Chrysler Dodge Jeep Ram FIAT of Temecula

I had made a couple calls to other dealerships before calling into DCH about a part that I needed for my Jeep. I was frustrated and just about fed up. When I called into DCH I got Rudy on the phone and calling into DCH about a part that I needed for my Jeep. I was frustrated and just about fed up. When I called into DCH I got Rudy on the phone and he was nice and took his time explaining to me what I needed. I felt the others didn't bother with me because I am a woman. I told all my friends and told them if they needed anything to call in and speak to Rudy, specifically. I don't know if you realize what a knowledgeable, and kind man you have working for you there. I will def be back for any future problems I have. More

Great dealership, wonderful service especially from Bree. She was full of knowledge and extremely helpful. Refreshing to meet a gal who knows more than most men I have dealt when it comes to cars/parts/etc She was full of knowledge and extremely helpful. Refreshing to meet a gal who knows more than most men I have dealt when it comes to cars/parts/etc. Will definitely send friends/colleagues to this dealership. More

I have a 2002 Dodge Ram quad cab 4x4 with 110,459 miles I have a 2002 Dodge Ram quad cab 4x4 with 110,459 miles that I bought in 2003 with 25,000 miles. I'm the second owner. I needed parts for a coolant l I have a 2002 Dodge Ram quad cab 4x4 with 110,459 miles that I bought in 2003 with 25,000 miles. I'm the second owner. I needed parts for a coolant leak and their parts price was perfect in these hard economic times. I ordered parts online, great service. Returned unused gaskets with no problems or attitude. Will definately buy more parts from here. More

Was very impressed with the service we received from the first phone call on March 9, 2011 to set up an appointment, arriving and being treated with the up most respect on March 10, 2011. Mr. Pratt listene first phone call on March 9, 2011 to set up an appointment, arriving and being treated with the up most respect on March 10, 2011. Mr. Pratt listened as we told him the problem. While waiting in the customer service lounge we found that every employee that came in spoke with us, ask how we were doing and if there was any thing that we needed or that they could get for us. Mr. Pratt kept us up to date on the progress of the work. We arrived around 6:30 am on March 10, 2011 was seen at 7:00 am and our jeep was ready for us at 9:48 am on the same day. I will take my jeep there again for service and I would recommend DCH to my friends. Once again we were very pleased and happy with the service that we received. More

Always a great experience at this dealership and the service department is always available to answers questions. Overall very helpful dealership and parts department was helpful as well. I purchase a p service department is always available to answers questions. Overall very helpful dealership and parts department was helpful as well. I purchase a part that did not fit my vehicle, due to customization, and they were able to return it with no questions asked. More

I was very pleased with the response back to me as to I was very pleased with the response back to me as to when the items that i purchased were being shipped, and also the date of when i would recieve I was very pleased with the response back to me as to when the items that i purchased were being shipped, and also the date of when i would recieve my items from DCH Chrysler Jeep Dodge of Temecula. I was very pleased with the time frame in which my purchase were recieved. I was also very pleased with how the contents were packed, so that no damage occurred to the items that where purchased.I would definetly buy again from DCH Chrylser Jeep Dodge of Temecula. Thank You Ken M. More

TWO THUMPS DOWN !!!!! Serviced my Jeep here and it came back all dirty. They left grease and screws in my jeep. No one had an explanation. They wouldn't even wash my jeep. I paid a lot of money for service back all dirty. They left grease and screws in my jeep. No one had an explanation. They wouldn't even wash my jeep. I paid a lot of money for service here and I EXPECT much better quality in service. I will never go here ever again !!!! More

I have a 2007 Jeep Liberty with 97000 miles. This is a vehicle known to have power window problems. When the right front window failed, I contacted Chrysler customer service and explained the problem. Wit vehicle known to have power window problems. When the right front window failed, I contacted Chrysler customer service and explained the problem. Within 24 hours a representative called me back and took all my information. He told me to get in touch with DCH Jeep service. I called them the next day and spoke to T.J. in service and he made arrangements for me to bring it in a few days later. I was treated very well by everyone in service especially T.J. and the problem was fixed the same day and cost me nothing. I would highly recommend this dealer and especially their service dept. More

It was raining like crazy in Southern California and the motor on my driver's side window was not working. Did I mention the window was stuck DOWN?! I drove to my dealer to see if they could hook me up. motor on my driver's side window was not working. Did I mention the window was stuck DOWN?! I drove to my dealer to see if they could hook me up. (I had already had to replace this particular motor once already and had bought it from DCH). After FINALLY finding my purchase order in their records I was told that I was out of warrenty. Alright, then, I asked what are my other options? Well, they could fix it but not only would it take awhile (the mechanics were going to lunch) and I would be charged for it but when I asked to borrow a screwdriver to get the window temporarily up myself they said they couldn't do that. Needless to say I took my business elsewhere. I will not go back to DCH for ANY REASON WHATSOEVER! Their Service Department's Customer Service has never been overly helpful and I have never felt like I was getting a good deal out of them. In this day and age, when Customer Service can make or break a business, I'm surprised these guys are still in business. More

I have dealt with TJ in the service department for a couple of years. He is always straight forward and easy to talk with. I seem to get the real story from him, mostly good but even when I need to fi couple of years. He is always straight forward and easy to talk with. I seem to get the real story from him, mostly good but even when I need to fix something he comes to me, shows me the broken part and gives me options on how to repair my van - thanks TJ More