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DCH Chrysler Dodge Jeep Ram FIAT of Temecula
Temecula, CA
296 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 296 reviews
June 08, 2013
I came here for my oil change, primarily because i received a coupon in the mail from them. Taylor Walker came out to help me and immediately i felt welcomed to DCH and was helped with exceptional ser received a coupon in the mail from them. Taylor Walker came out to help me and immediately i felt welcomed to DCH and was helped with exceptional service. Taylor took care of everything I needed. While I was waiting, i asked where the parts department was and instead of just pointing me in the direction, Taylor walked me over so I would know exactly where to go and who to speak with. She introduced me to Jessica and, while she was with a customer, greeted me with warmth. Jessica was able to take care of what i needed quickly and effectively. DCH, you're doing great on having exceptional service! More
by chrisaiden09
Employees Worked With
Jessica Baker, Taylor Walker
May 30, 2013
I have been servicing my vehicle, off and on, for 8 years at DCH Temecula, and from the moment I drove up to the service bay for an oil change on my vehicle, to the time I drove away, after waiting for my ve at DCH Temecula, and from the moment I drove up to the service bay for an oil change on my vehicle, to the time I drove away, after waiting for my vehicle, Taylor Walker was outstanding! You don't find such great customer service anymore. She definetly went above and beyond her job duties!!! She was absolutely exceptional and she is the only reason I have decided to write this review. She was knowledgeable, friendly, courteous, and smart! So, Thank you Taylor!! Keep up the great work!! It is truley apreciated!!! More
by Terrys5
Employees Worked With
Taylor Walker
May 29, 2013
Mr.Greg carey Gave me an excellent experience on purchasing a brand new car. He was very friendly and inviting. Because I didn't bring the proper paper work he went out of his way to make sure I and purchasing a brand new car. He was very friendly and inviting. Because I didn't bring the proper paper work he went out of his way to make sure I and my father was comfortable and work with little information I had. And because I lived up the street he considered I take a test drive and allowed to use the car I purchased to retrieve the paper work I needed and because my car was a lease he really put in effort in helping me getting a good deal due to my car being a lease there was a buy out. Would had a negative impact on my purchase. But as a success I walked out with a brand new car Dodge Charge Daytona 2013 at great price. Very friendly environment, Never once did I fell uncomfortable or pressured in purchasing a car. I will recommend Greg Carey as well as the car dealership to all friends family and strangers. Thank You. More
by jamesdean79
Employees Worked With
Greg Carey
May 19, 2013
great job guys! Jessica from parts was very nice and was kind enough to introduce me to Steve in service who took wonderful care of my chrysler 300. thanks you guys and I will be back! kind enough to introduce me to Steve in service who took wonderful care of my chrysler 300. thanks you guys and I will be back! More
by notsomeguy
Employees Worked With
Steve in service
May 09, 2013
I purchased my first Chrysler, a beautiful Black Chrysler-300, at DCH Chrysler-Dodge-Jeep of Temecula, on Monday. I am a veteran car buyer, and I will tell you my overall experience was as good a Chrysler-300, at DCH Chrysler-Dodge-Jeep of Temecula, on Monday. I am a veteran car buyer, and I will tell you my overall experience was as good as it gets!! First, I got a great price on the vehicle, which was the right color and had the equipment I wanted (note some other dealers in the region did not have the big selection in stock, which DCH had) and once I picked out the car I wanted, the rest was easy! I explained my situation, and where I wanted to be with respect to payment and terms of the loan. Alan, my salesman, and Nick, the sales manager, did not play any games with me, and we got to what I felt was a win-win conclusion, in short order. I was quickly approved, and then I was set up to meet with Levi, the finance manager. Levi presented to me some options with respect to the extended warranty, which I could not pass up. I was in and out of his office, completing all the paperwork, in less than 30 minutes. While I was getting the contract completed and signed, Alan had them wash and gas the new 300, and shortly thereafter, it was waiting for me to drive home. The staff noticed some water spots on the glass and paint, and as it was very late in the evening, Alan advised me to coordinate an agreeable time to bring it in, so their detail shop could remove the spots. I brought the car by the next day, and they completed the service in a couple of hours, and made the car look like a black diamond!! Again, I was treated with respect, I was not pressured, and I negotiated a great and realistic price, as well as took advantage of the great rebate incentive currently being offered on the 300 models. Moreover, they followed through with all their verbal promises, after the contract was signed! I cannot say enough, about the entire purchase experience!! I give this dealership and the sales team a solid A+!!! BTW, I just love my new 300 with NAV!! What an awesome looking and great ride this is!! It is amazing, it is rated 31 mpg highway, and such a big package!! In just three days of ownership, I have had many looks, and many comments from folks walking by, when I am out and about town. These guys will surely have my business in the future too!! More
by rogerinca
Employees Worked With
Alan Dowdy; Nick Quiroz; Levi Eck
March 06, 2013
Our purchase and service experience has been the best..I would and have recommended them to others. Since this purchase our grown family members have bought 2 other vehicles from them. In the sales departm would and have recommended them to others. Since this purchase our grown family members have bought 2 other vehicles from them. In the sales department, we had a no pressure and a very pleasant experience to ensure we were getting exactly what we wanted. The vehicle we purchased had some cosmetic items that needed to be addressed in the service department, it required they keep our car for about 5 days, the Service Advisor was terrific, setup a rental car and did an awesome job keeping us informed as to when our vehicle would be ready. More
by 54Kirkwood
Employees Worked With
Justin(Sales) David Chapman (Service)
February 04, 2013
The salesperson, Glen Aluf, was great. After sale service from Service manager Taylor and Service Supervisor Steve was terrible. No communication and when I went to the dealership to find out what wa service from Service manager Taylor and Service Supervisor Steve was terrible. No communication and when I went to the dealership to find out what was going on with my car, I was treated like an inconvenience. My business partner witnessed the way I was treated and went 20 miles away to buy a Jeep from another dealer. I hope to never have to take my new car back to DCH again and be treated with such disrespect. More
by usm11145
Employees Worked With
Taylor, Steve
January 28, 2013
Update as of 3/28/13- Ever since I wrote my initial Update as of 3/28/13- Ever since I wrote my initial review in January, I received a phone call from the DCH Temecula General Manager, Rick Matthews Update as of 3/28/13- Ever since I wrote my initial review in January, I received a phone call from the DCH Temecula General Manager, Rick Matthews. Mr. Matthews listened to my concerns and stated he had spoken with the gentlemen I was spoke with previous at DCH, Richard Crosby. I was told that Mr. Crosby had no idea who I was. Gee... Way to make a customer feel like another number!! Mr. Matthews apologized for the lack of communication as that is one thing they PRIDE themselves on, and promised to ship me floor mats as well as cover 6 months of my Sirius radio. Mr. Matthews followed up our phone conversation with an email documenting our conversation and the promises made to me. Within that email, I was advised I would see the floor mats within the next 2 weeks. Well.. A month went by, NO FLOORMATS! I emailed Mr. Matthews mid-end February asking for a follow up. No email or phone call back. I called DCH, and left a voicemail requesting response. It has been almost 3 months since I was promised AGAIN of simple FLOORMATS, and I have been ignored. What kind of Customer Service is this? Pitiful. I recently purchased a vehicle from DCH in Temecula a few months ago. While the initial experience was decent, I have had the WORST Customer experience since. The first red flag came when I was reviewing and negotiating my Monthly Rates and Interest Rates, another Sales Rep took the keys from the person assisting me, to take ANOTHER COUPLE FOR A TEST DRIVE IN MY CAR! I should have read into this as a sign to take my money and go somewhere else! But I stayed, and figured the Sales Rep was a complete idiot, and moved forward. While signing papers to purchase this vehicle, The dealership promise me Trail Memberships and Services, which enticed me to walk off the lot that day with a new car. Only to find out they were not going to warrant their promise. After pulling teeth with the Sales Manager to grant me my promised offers, DCH has completely ignored all phone calls, and emails regarding a follow up on what they promised for 3 MONTHS, and their continues to be no care on DCH's side to right their wrongs with me. It is apparent that DCH was ONLY concerned about making their commission, and once they got me to sign, they could care LESS. I HIGHLY warn anyone who wants an HONEST experience, to stay away from this place. Had I known what nightmares this was going to cause, I could have gone right across the street. I would never wish my experience on anyone. There are too many dealerships out there to be treated the way they have treated me. GO SOMEWHERE ELSE!! More
by SanDiegoMom
Employees Worked With
Andrew, Richard Crosby, GM Rick Matthews
January 19, 2013
I purchased a used car and less then a month the key with remote stopped working and I contacted the dealer and was told it was not covered under warranty and I would have to pay. I was furious as this shoul remote stopped working and I contacted the dealer and was told it was not covered under warranty and I would have to pay. I was furious as this should have been checked and taken care of before the car was sold. The salesman was useless and did nothing to try and help, so i contacted the GM and was taken care of within minutes. When i drove to the dealer, i was told i had to pay because there was nothing stated it was covered, after 10 minutes of going back and forth with the horrible customer service, they finally located my paperwork stating I was not to be charged. There was a sales manager who was very after over hearing how I was being talked to and treated by the sales dept. He took time out of what he was doing and helped me, had the car taken of and my remote was done within an hour and apologized for the way i was treated. I will never send business to this dealership, and will not be returning as I have never been treated so rudely as a customer. I have also filed a complaint with The Better Business Bureau. More
by Jm554
Employees Worked With
ROBERT TRESOR
