DCH Chrysler Dodge Jeep Ram FIAT of Temecula

Our purchase and service experience has been the best..I would and have recommended them to others. Since this purchase our grown family members have bought 2 other vehicles from them. In the sales departm would and have recommended them to others. Since this purchase our grown family members have bought 2 other vehicles from them. In the sales department, we had a no pressure and a very pleasant experience to ensure we were getting exactly what we wanted. The vehicle we purchased had some cosmetic items that needed to be addressed in the service department, it required they keep our car for about 5 days, the Service Advisor was terrific, setup a rental car and did an awesome job keeping us informed as to when our vehicle would be ready. More

Update as of 3/28/13- Ever since I wrote my initial Update as of 3/28/13- Ever since I wrote my initial review in January, I received a phone call from the DCH Temecula General Manager, Rick Matthews Update as of 3/28/13- Ever since I wrote my initial review in January, I received a phone call from the DCH Temecula General Manager, Rick Matthews. Mr. Matthews listened to my concerns and stated he had spoken with the gentlemen I was spoke with previous at DCH, Richard Crosby. I was told that Mr. Crosby had no idea who I was. Gee... Way to make a customer feel like another number!! Mr. Matthews apologized for the lack of communication as that is one thing they PRIDE themselves on, and promised to ship me floor mats as well as cover 6 months of my Sirius radio. Mr. Matthews followed up our phone conversation with an email documenting our conversation and the promises made to me. Within that email, I was advised I would see the floor mats within the next 2 weeks. Well.. A month went by, NO FLOORMATS! I emailed Mr. Matthews mid-end February asking for a follow up. No email or phone call back. I called DCH, and left a voicemail requesting response. It has been almost 3 months since I was promised AGAIN of simple FLOORMATS, and I have been ignored. What kind of Customer Service is this? Pitiful. I recently purchased a vehicle from DCH in Temecula a few months ago. While the initial experience was decent, I have had the WORST Customer experience since. The first red flag came when I was reviewing and negotiating my Monthly Rates and Interest Rates, another Sales Rep took the keys from the person assisting me, to take ANOTHER COUPLE FOR A TEST DRIVE IN MY CAR! I should have read into this as a sign to take my money and go somewhere else! But I stayed, and figured the Sales Rep was a complete idiot, and moved forward. While signing papers to purchase this vehicle, The dealership promise me Trail Memberships and Services, which enticed me to walk off the lot that day with a new car. Only to find out they were not going to warrant their promise. After pulling teeth with the Sales Manager to grant me my promised offers, DCH has completely ignored all phone calls, and emails regarding a follow up on what they promised for 3 MONTHS, and their continues to be no care on DCH's side to right their wrongs with me. It is apparent that DCH was ONLY concerned about making their commission, and once they got me to sign, they could care LESS. I HIGHLY warn anyone who wants an HONEST experience, to stay away from this place. Had I known what nightmares this was going to cause, I could have gone right across the street. I would never wish my experience on anyone. There are too many dealerships out there to be treated the way they have treated me. GO SOMEWHERE ELSE!! More

I purchased a used car and less then a month the key with remote stopped working and I contacted the dealer and was told it was not covered under warranty and I would have to pay. I was furious as this shoul remote stopped working and I contacted the dealer and was told it was not covered under warranty and I would have to pay. I was furious as this should have been checked and taken care of before the car was sold. The salesman was useless and did nothing to try and help, so i contacted the GM and was taken care of within minutes. When i drove to the dealer, i was told i had to pay because there was nothing stated it was covered, after 10 minutes of going back and forth with the horrible customer service, they finally located my paperwork stating I was not to be charged. There was a sales manager who was very after over hearing how I was being talked to and treated by the sales dept. He took time out of what he was doing and helped me, had the car taken of and my remote was done within an hour and apologized for the way i was treated. I will never send business to this dealership, and will not be returning as I have never been treated so rudely as a customer. I have also filed a complaint with The Better Business Bureau. More

Bought a new Rubicon here this past spring. Everyone in the sales dept. and the parts dept were easy to deal with. Came back for service and Warranty work two weeks ago. Wes was easy to deal with and k the sales dept. and the parts dept were easy to deal with. Came back for service and Warranty work two weeks ago. Wes was easy to deal with and kept me informed. I will be back for a truck for my business in the spring. Keep up the good customer service. More

We bought a Dodge Caravan 2012 in May at an unbeatable price. I dealt with dozens of other dealerships from San Diego up to Los Angeles and no one came close to the price we were given at DCH Jeep Chrysl price. I dealt with dozens of other dealerships from San Diego up to Los Angeles and no one came close to the price we were given at DCH Jeep Chrysler Dodge of Temecula. They really fight hard for your business. We needed a DVD player installed in the rear and Taylor in the Service Department has been the greatest help and has gone above and beyond to make sure we are well taken care of and that our experience with DCH JCD of Temecula is nothing but exceptional. I highly recommend this dealership! More

No matter what my problem may be, Bill Olejnik and his mechanics warmly ask further questions so as to pinpoint a solution. Bill is always friendly and helpful and tries to give me the best deal possible mechanics warmly ask further questions so as to pinpoint a solution. Bill is always friendly and helpful and tries to give me the best deal possible. My car is usually ready even before they say it will be. They have helped me over the years to maintain my 1999 300m so that people are incredulous that the car could possibly be that old, as it looks very new. Bill always recognizes me when I come into the driveway even though I might not have made an appointment but rather stopped by to ask a question. I have been a customer at DCH since when it was Norm Reeves, and my husband and I were also happy with our previous service on our Eagle and Jeep. More