DCH Chrysler Dodge Jeep Ram FIAT of Temecula

I took my 05 Dodge Daytona in for a key fob program , oil change and tire rotation was given a quote at drop off ,upon pick up of my vehicle I was over charged $38.00 service dpt was closed . I checked my tr change and tire rotation was given a quote at drop off ,upon pick up of my vehicle I was over charged $38.00 service dpt was closed . I checked my truck the tires had not been rotated nor the oil changed, I called the service mgr I was told the best tires are put on the front so they could not rotate them { all my tires are new coming for first rotation] and he stated oil had been changed. upon inspection I was 1/2 quart low old oil filter still there. called the Dealedship manager no responce.called DCH corporate office filed complant was called back the next day by the dealership mgr they picked up my truck rotated the tires [did not change oil] called mgr again was offred 3 free oil changes. took my 08 Dodge Avenger with full life time drive train warrenty for the free oil change with in a week I had leaked 1 quart of oil on my garage floor brought it back I was accused by the service mgr of my self or another mechanic messing up my oil pan [ no one touched it ] the service mgr and myself talked to the dealership mgr the out come was the Dealership mgr handed me a oil pan and mopar gasket rtv told me to take my car some where else and ---never to come back to there dealership again.--- I have purchesed 2 new Dodge vehicles and 4 used I concider myself a loyal Dodge coustomer they made the mastakes and or ripped off myself the coustomer I have never been treated so rudely. my advice avoid buying a car or serviceing a car at this Dealership. my next step is filing with the BBB I already contacted Dodge corp office and have a case number More

Was on the lot the other day looking at the new Jeeps when we came across a used 2009 BMW X-5 that had a great price. It was a great price and the wife loved it. Went inside to sort out the details and f when we came across a used 2009 BMW X-5 that had a great price. It was a great price and the wife loved it. Went inside to sort out the details and financing, and thats when things started to go wrong. The first thing I let them know was that my personal bank had great financing rates on used vehicles and that I already had approval. So this finance guy, Jon Cristy, tries feeding me some bull-#$@ about how the milage, year, type of vehicle all played a part in upping the APR by over 3.5 points! and that was "the best" they could do. Of course 20 min later he lowers it 2 points. Wait...it gets better! Still convinced I can do better I go home and secure my own financing and service contract (theirs was OK at best, there are way better ones out there for less). I come back with a deposit and my financing paperwork, and to say the least...he was not happy. At first he is pulling out what we need to do to finish the sale, pulls the BMW up to get washed, and meanwhile he's telling me how someone else is interested in the same BMW but that he told them I was already here, and that it was "first come first serve"... like he is my buddy or something. Needles to say that all comes to a screeching halt when he realizes what I did with my bank, and the service contract. He says he is going to see if he can beat my banks rate, but comes back 40 min later to tell me that the car just sold. It doesn't take a rocket scientist to figure out what he did. I'm in the military and have dealt with unique people from all over the world, but few make my blood boil more than what he just pulled. I'm sure there are better employees, and I like to give everyone the benefit of the doubt, but seriously, watch your back when you go in there. More

I have been servicing my vehicle, off and on, for 8 years at DCH Temecula, and from the moment I drove up to the service bay for an oil change on my vehicle, to the time I drove away, after waiting for my ve at DCH Temecula, and from the moment I drove up to the service bay for an oil change on my vehicle, to the time I drove away, after waiting for my vehicle, Taylor Walker was outstanding! You don't find such great customer service anymore. She definetly went above and beyond her job duties!!! She was absolutely exceptional and she is the only reason I have decided to write this review. She was knowledgeable, friendly, courteous, and smart! So, Thank you Taylor!! Keep up the great work!! It is truley apreciated!!! More