DCH Chrysler Dodge Jeep Ram FIAT of Temecula

This is a follow up to my first review in which I was made to believe that my issues would be resolved. I was contacted by management asking me to bring in the vehicle and that they would diagnose and re made to believe that my issues would be resolved. I was contacted by management asking me to bring in the vehicle and that they would diagnose and repair all the issues while providing me with a loaner vehicle. Although they were apologetic they did not resolve the issues. Instead, I wasted my time, took in the vehicle and to date nothing has been repaired. Nor have any of my issues been addressed. The diagnostic that was conducted proved the following issues: - Shaking of the front drive assembly - Smoking of the engine and muffler into the cab - Transmission slipping and losing power - Motor mounts malfunction - Rear tail lights - Power outlets - Damage to the body of the vehicle that occurred while held at the service repair center I work in marketing for the Epoch Times and I am constantly on the road sometimes driving up to 1500 plus miles a week. Often times I leave my car in idle and the vehicle smokes and toxic fumes are released into the cab of the vehicle. It is imperative that due to my vast use of my vehicle for transportation that it is reliable. Although, the dealership understands the hazard of this situation and especially the smoking of the toxic fumes and chemicals that are being released they are not willing to rectify the situation nor come up with a favorable solution to this matter. Over the course of the year and since the commencement of my purchase I have informed the dealership of several issues that have occurred and they have yet to fix them. It is required for the dealership to perform a presale service inspection for all preowned vehicles. The accumulation of the above mentioned issues demonstrate the lack of care involved in the handling of the vehicle which is very concerning. As a previous car sales individual, F&I Manager, and Sales Manager I am very knowledgeable that the handling of my vehicle is not in accordance with governmental laws and compliance. It is imperative that the matter to be rectified as I was promised from the finance and desk manager since the first week of purchasing this vehicle. I’m not asking for anything in addition to what I was promised. After several times of taking the vehicle in the issues are no longer being documented and they continue to worsen over time. The service reports over time have not fully demonstrated the issues. I have provided them with evidence; recordings speaking with the service department, recordings of the vehicle sounds and smoke issues, transmission slamming gears, pictures and so forth. All the documentation demonstrats that this has occurred since the purchase date and timelines. My hopes would be for the dealership to rectify theses ongoing issues as previously promised. This experience has been horrific to say the least. I will continue to pursue a resolution allowing the dealership to take accountability and then doing my due diligence and contacting the California Department of Consumer Affairs (DCA), California Attorney General’s Office, Federal Trade Commission (FTC), Consumer Financial Protection Bureau (CFPB), Bureau of Automotive Repair (BAR) and the Better Business Bureau (BBB). Thank You Joe aport More

David was very helpful and followed up with me to help me find the right jeep find the right jeep More

Great service from the start truly heard and listened what we needed and wanted would send anyone to the dealer in Temecula what we needed and wanted would send anyone to the dealer in Temecula More

Robert was great to work with very personable and helpful. As well as Levi and Chris. They all made the process enjoyable. helpful. As well as Levi and Chris. They all made the process enjoyable. More

This dealership was very professional and very easy to work with to purchase our vehicle. They promptly greeted us, showed us the vehicle we desired and finalized all paperwork promptly! We were treated work with to purchase our vehicle. They promptly greeted us, showed us the vehicle we desired and finalized all paperwork promptly! We were treated kindly during the entire process and each team member answered any vehicle related questions promptly and professionally. This entire vehicle purchase experience was excellent from start to finish. More

Very friendly with no pressure sale tactics. Highly recommend for vehicles purchases. Very good experience. Highly recommend for vehicles purchases. Very good experience. More

Everyone at your dealer was kind, respectful, listened to my needs and wants in a car. And no one was annoying or pushy like every other dealer ship I went to. I was at your dealership 3 times looking becaus my needs and wants in a car. And no one was annoying or pushy like every other dealer ship I went to. I was at your dealership 3 times looking because of how you all were and on my third visit I found the perfect car. Thank you. More

I visit the dealership because they always take care of my needs and make me feel appreciated my needs and make me feel appreciated More

Really liked the salesman Greg got me handled by phone, thanks so much Greg and DCH thanks so much Greg and DCH More

Knowledgeable salesperson, not your typical salesperson type. My Ram Rebel was my 3rd purchase from DCH Temecula. type. My Ram Rebel was my 3rd purchase from DCH Temecula. More