DCH Chrysler Dodge Jeep Ram FIAT of Temecula

"Deceptive Practices, Unsafe Vehicle, and a Complete Breach of Accountability – Stay Away" I am writing this as a third and final public review before I escalate my case to formal regulatory and lega Breach of Accountability – Stay Away" I am writing this as a third and final public review before I escalate my case to formal regulatory and legal channels. I purchased a 2020 Chrysler Voyager from DCH Chrysler Jeep Dodge of Temecula on October 30, 2023. Within 48 hours, I experienced engine noise, warning lights, transmission issues, and HVAC problems. I immediately brought this to the attention of Manager Chris Pintado, who verbally assured me they would fix “all problems” without charge. Since then, I’ve had: • Multiple diagnostic visits • Zero permanent repairs • A $12,477.95 estimate for unresolved, compounding issues • Engine smoke entering cabin, transmission slippage, motor mount failures, structural body damage, and electrical faults I’ve driven back and forth, wasted countless hours, and provided the dealership with: • Video/audio recordings of issues • Conversations with service advisors • Photos, service dates, timelines — all fully documented' Instead of honoring their commitment, the dealership is now blaming mileage and time — despite me reporting these issues immediately after purchase. Many are now outright dangerous, violating safety and emissions standards. This situation constitutes a breach of implied warranty of merchantability under California law — the vehicle was not roadworthy at the time of sale. Further violations may include: • Failure to conduct a proper pre-sale inspection, as required for all used vehicles in California • Deceptive business practices under the California Business & Professions Code §17200 • Failure to disclose known mechanical defects • Negligent repair attempts, creating further safety issues As a former F&I Manager and Sales Manager myself, I know how these situations are supposed to be handled. This dealership has repeatedly failed to uphold even the minimum standard of accountability or care for consumer safety. If you are considering buying a vehicle from DCH Chrysler Jeep Dodge of Temecula, I strongly urge you to record everything, get all promises in writing, and do not trust verbal assurances. My experience has been financially and emotionally draining, and the vehicle remains unsafe. I am in the process of submitting formal complaints to: • CA Bureau of Automotive Repair (BAR) • CA Department of Consumer Affairs (DCA) • CA Attorney General • Federal Trade Commission (FTC) • Better Business Bureau (BBB) • Consumer Financial Protection Bureau (CFPB) If this is not resolved immediately, I am prepared to pursue legal action in California small claims court and or Civil Court Thank You Joe Laporta Furthermore, if any customers are experiencing issues, please contact me, I can help. 562-254-5266 joe@neisales.com joe@TheEpochTimesCA.com More

Adriano, Milano and their manager Ted were outstanding in customer service, attention to detail and listening to the needs of their customers. customer service, attention to detail and listening to the needs of their customers. More