DCH Brunswick Toyota - Service Center

The car service industry usually does not take kindly to woman with car trouble. I found the service and professionalism at DCH Brunswick to be outstanding. Mr. Mootz was patient in his explanations - not woman with car trouble. I found the service and professionalism at DCH Brunswick to be outstanding. Mr. Mootz was patient in his explanations - not talking down to me because I am a woman. He was thorough and courteous through out the entire process. He made me feel as though I was the most important person there. Every single person I dealt with was exceptional. I cannot give Mr. Mootz' team high enough praise. More

I used Brunswick Toyota service dept on and off for several years. I must say it wasn't always a pleasant experience. However, the new Service building and its "completely" new staff are just amazing. several years. I must say it wasn't always a pleasant experience. However, the new Service building and its "completely" new staff are just amazing. They are so friendly, pleasant and helpful to deal with. We have both of our vehicles serviced with Jenny. I often go in with my Grandfather to assist him with the servicing of his vehicle,as his English is not the the best. He loves it know that he can speak Spanish with Jenny directly. I no longer have to take a day off each time to help him with servicing of his car. More

I stopped by because I saw the new service building. It is even more impressive from the inside. I was greeted right away after driving into the reception area, and the person who helped me was so profess is even more impressive from the inside. I was greeted right away after driving into the reception area, and the person who helped me was so professional. The customer waiting area was great, there were computers so I could work while my car was being done. They were so quick that I did not even finish reading my emails. The oil change was cheaper than the other Toyota dealer in the area, and they even washed my car. Overall a great place, with great people. I will definitely be back. More

My experience was very painful and expensive.I will not use them again. Check the Better Business Bureau and you will see complaints. I wish I had checked first. If they fix your car ask to see exactly w use them again. Check the Better Business Bureau and you will see complaints. I wish I had checked first. If they fix your car ask to see exactly what was fixed and replaced, not on paper but on the car. Inspect your car or better yet, take it to a local mechanic to verify that the work was indeed performed. Get Toyota involved if needed call their 800 number, they will get a customer relations person to talk to you. More

'97 Toyota Corolla was the first brand new car we bought 10 years ago. We had no idea about the car. Therefore, we always did whatever car checkups New Brunswick Toyota recommended. We had the oil changes a 10 years ago. We had no idea about the car. Therefore, we always did whatever car checkups New Brunswick Toyota recommended. We had the oil changes and check-ups for the car periodically. Every time they checked the car, there always was something needed to be fixed! As a 1-year-old car, we already spent over $1000 on fixing it totally!! As we have new born babies, car safety is always a top priority for our family. So we thought maybe the money is worth of spending on fixing the car. We were such a royal customers that we were with New Brunswick Toyota for almost 4 years! We put around 5000 miles each year on this car. The car was very low milage and never been abused or any accident. Why it always needed to be fix?!One day, we decided to try some other Toyota deal's service and went to Crystal Toyota on Rt. 22 NJ. While we were expecting a long list of the-things-need-to-be-fix and the huge bill, Crystal Toyata told us everything was super! Nothing need to be done! What a surprise! After that check up, we moved to San Diego. Always have our Toyota Corolla serviced at Kerny Mesa Toyota. The car is 10 years old now with 60000 miles on it, and there has never been any thing needed to be fixed for past 4 year ever thing we left New Brunswick Toyota!! Go figure! More

My CEL (check engine) and VSC (Vehicle Stability Control) lights came ON, and I took my highlander (2001,V6,limited, 43K miles) to New brunswick Toyota, NJ. They diagonised it($100) - Cleaned the Throttle ch lights came ON, and I took my highlander (2001,V6,limited, 43K miles) to New brunswick Toyota, NJ. They diagonised it($100) - Cleaned the Throttle chamber ($55) + cleaned fuel rail injectors ($150) = total $300+ They didnt give me an option - I specifically asked them if all the services were 'required' - and they told me that everything was 'required' to clear the problem, so I agreed to the service. Later I came to know (from other service consultant and Yahoo Groups) that this is a common problem with 30+ Toyota highlanders, and only cleaning the throttle chamber would have cleared the problem. I tried to contact New Brunswick Toyota again, and after many messages, the service consultant called me and mentioned that there might have been a communication problem, and all other services were 'optional' - he offered me a free oil change coupon (which I refused, as I will never go back to them). I tried to contact the service manager - left him 5 voice mails over 2 weeks - they didnt care. If possible, stay away from New Brunswick Toyota Service. More