DCH Brunswick Toyota - Service Center

WE WOULD HIGHLY RECOMMEND THIS DEALERSHIP TO ALL OUR FRIENDS AND FAMILY, WE HAVE 3 TOYOTAS THAT ARE ALL SERVICED AT THIS DEALERSHIP. WE NEVER HAVE TO WORRY THAT THEY ARE FIXING SOMETHING ON OUR CARS T FRIENDS AND FAMILY, WE HAVE 3 TOYOTAS THAT ARE ALL SERVICED AT THIS DEALERSHIP. WE NEVER HAVE TO WORRY THAT THEY ARE FIXING SOMETHING ON OUR CARS THAT DONT NEED TO BE FIXED. WE FEEL THEY ARE VERY TRUSTWORTHY. WE WILL CONTINUE TO SERVICE AND BUY ALL OUR TOYOTAS AT THIS SERVICE STATION. More

I am very happy with the DCH Toyota North Brunswick. They gave me a generous amount for my trade in, and service has been great. Scheduling oil changes is easy and saves me time. I have did have a brake job gave me a generous amount for my trade in, and service has been great. Scheduling oil changes is easy and saves me time. I have did have a brake job done on my last Toyota Sienna at Goodyear. Can't say that they used sub-standard parts, but the brakes were never right after, grinding noises etc... Took van back to them several times with no improvement. I had brakes done at DCH on my new van, works great, just like new, no noises. I will never go to Goodyear again. I always thought dealers prices were too high, but the prices are competitive. When I needed tires, I shopped around and DCH buy 3 get 1 free turned out to be the best price. I recommend DCH, Ed Ramirez is very professional and took his time to listen to my concerns and addressed them with no hesitation. Thanks Ed! More

I had my trck serviced by dch they wor very helpfull put me in real nice rental for the time it took to ripair my truck. When it was all done my tduck was washed and it run like it was brand new. Thank you me in real nice rental for the time it took to ripair my truck. When it was all done my tduck was washed and it run like it was brand new. Thank you Fred Wei for all your help and patience. More

The professionalism and timely manner exhibited by my advisor is what makes going to DCH for services a positive experience. The price compared to my former service provider is very reasonable. advisor is what makes going to DCH for services a positive experience. The price compared to my former service provider is very reasonable. More

Mike and Carl provided nothing but great experience for my family. They are the reason we came back to DCH yesterday and bought a new Highlander, and ofcourse because of the rest of the service department. my family. They are the reason we came back to DCH yesterday and bought a new Highlander, and ofcourse because of the rest of the service department. Carl and Mike have went above and beyond. More

I brought my Prius in because I had to jump start it and afterwards several lights going off including check engine and a red exclamation point. There was also decreased performance. I brought it in on the afterwards several lights going off including check engine and a red exclamation point. There was also decreased performance. I brought it in on the Friday before Memorial Day weekend and felt I was met with some rudeness, which is understandable before the long weekend, but I would have appreciated a little bit more congeniality. I was very stressed and worried about my car. They at first told me to go home and come back Tuesday but I barely thought I would be able to drive there much less home. With a little persuasion they took it but refused to give me a loaner despite there being two there. On Saturday they called me and told me they had a tech on it all day and couldn't figure out what was wrong with it and that they'd have to wait for their hybrid expert to come in after the long weekend. After the weekend everything changed and DCH became very communicative and very pro-active and amazing. They called me first thing Tuesday morning around 9:30am and told me it was just the 12v battery but the car needed a bunch of routine stuff (which I knew) and I told them to go ahead and get everything done that it needed to be done as I love my car and want it to be running for a long time. Yanni called me again later that afternoon and told me they did everything but still got the warning but the warning light was still on and that a cell was dead in the hybrid battery and that it ALSO needed replaced. This is the last thing a hybrid owner wants to hear, especially when you're 12,000miles over warranty. I don't know how, but I'm eternally grateful to DCH because they not only got the hybrid battery there the next day, but I didn't have to pay for it or the installation, just the shipping and handling. I will recommend them to anyone and everyone. Yanni kept me up to date on the whole process. Originally they told me my car wouldn't be ready til Friday, but it was ready on Wednesday. I can't recommend DCH Brunswick Toyota enough. More

The initial voicemail messages were refreshing reminders that DCH Toyota of North Brunswick is a first-class automotive business. Then, I booked a Sunday morning appointment with Edgar Ramirez for regular m that DCH Toyota of North Brunswick is a first-class automotive business. Then, I booked a Sunday morning appointment with Edgar Ramirez for regular maintenance for my 2006 Toyota Prius. I arrived about 30 minutes early upon being warmly greeted by Edgar. His professional appearance, attitude, and listening skills were appreciated. Edgar indicated that the routine maintenance would be performed within the hour from my arrival. Approximately 45 minutes later, Edgar asked me to accompany him back to my car. He reviewed the observations that had been recorded regarding the "health" of my vehicle and suggested an additional look at timing belt upon my next return for maintenance. Additionally, Edgar asked if I had any questions regarding my service. My 45 minutes of driving to DCH Toyota of North Brunswick was time well invested into the life and continued reliability of my Prius for my family. Thank you DCH Toyota of North Brunswick! More

I just wanted to take a moment and thank Craig Mayle & DCH for the exceptional service I received, my car broke down and left me stranded...and panicked. You turned a crappy and panic-inducing situation & DCH for the exceptional service I received, my car broke down and left me stranded...and panicked. You turned a crappy and panic-inducing situation into a manageable one. You made sure I had everything I needed, and you listened & helped even when I was panicking and screaming! I know my car’s “diagnosis” was frustrating but I knew that you were doing everything you could-you stayed in touch you let me know what was happening-and that’s immensely helpful (& calming!). Thank you so much- while I have to say, I’m not thrilled with my car at the moment for putting me through the ringer I am thrilled with DCH’s service…and when I decide I want a new car I’ll definitely be coming to you guys first. As a woman, things like a clean service area and respectful & helpful service employees make a world of difference and frankly, not something you experience often when getting your car fixed. From a customer service perspective you guys just get it and do things right. Thank you again!! More

Mr. Carl Wilson is the best service adviser I have dealt with throughout my 10 years experience dealing with Toyota, I will always rely on Mr Wilson to advise me on services with my Toyota Camry........... with throughout my 10 years experience dealing with Toyota, I will always rely on Mr Wilson to advise me on services with my Toyota Camry........... More

After I was sent a coupon to purchase touchup paint, I went to the parts department, where the person I dealt with, Bud, tried to convince me that I should buy a bottle that was not labeled with the color went to the parts department, where the person I dealt with, Bud, tried to convince me that I should buy a bottle that was not labeled with the color of my car, because Toyota is always changing the names of the colors and they're all the same anyway (I have cosmic grey mica, he tried to sell me magnetic grey). I had to insist on ordering the correct color. When I complained to the manager (Richard) about this, he said he would have fun speaking to Bud about my complaint, and said that I had gone to the wrong department with my coupon, as it said that I should go to the body shop not the parts department (not true). As far as I'm concerned, if they can't handle the simplest transaction (buying a crummy 6 dollars worth of touchup paint) without lying to, irritating, and frustrating a customer, I'll take my business elsewhere. More