DCH Brunswick Toyota - Service Center
North Brunswick, NJ
684 Reviews of DCH Brunswick Toyota - Service Center
Will Never Return I recently started taking my Toyota to another shop to get it serviced. The last time I was at the service center, I explained what the problem was w I recently started taking my Toyota to another shop to get it serviced. The last time I was at the service center, I explained what the problem was with the car and asked if they could take it out on the road and do a test drive. They said that they would. That was before they got my money. Needless to say that did not happen. They drove it around the parking lot and told me that there was nothing wrong with it. A lie! It just seem that some of these guys; Mike being one of them are just plain arrogant when it comes to women and especially people of color. The way they talk to you is so condescending. I will never take my car back there ever again. Especially Mike the Service Manager. Once he had the nerve to yell at me in front of everyone; so unprofessional. I am quite happy now with the people who I've found to work on my car. More
Oil Change without Tire Rotation There was an ad on the http://dchbrunswicktoyota.com/ for Oil change for $54.95 for synthetic oil change. However, when I went for service I was asked There was an ad on the http://dchbrunswicktoyota.com/ for Oil change for $54.95 for synthetic oil change. However, when I went for service I was asked to pay $69.99. When I told them there was an ad on their website for full oil change $54.95. They did not agree. After 10 minutes of discussion they agreed. However, they did not rotated my tire. After I pointed them, the tire was not rotated, I did not get any good response. I had to pay extra for my tire rotation at different dealer. I had good experience with the service center. I may not go again. More
Honest and competent service I brought my car in most recently for oil change and annual safety inspection. Mike and Richard were courteous as usual and finished the work quickly. I brought my car in most recently for oil change and annual safety inspection. Mike and Richard were courteous as usual and finished the work quickly. Thanks Mike and Richard for the great service and great work. More
Another awesome job and great customer service. I had a great experience with DCH Brunswick Toyota. I got a vibration around 40 to 50 mph which sometimes can be driven through. They were able to s I had a great experience with DCH Brunswick Toyota. I got a vibration around 40 to 50 mph which sometimes can be driven through. They were able to spot and fix the problem (torque converter) on my car. Very friendly and courteous staff. Thank you once again to Michael Deangelis and Craig Mayle. They provide excellent service without breaking your wallet. More
I went for Toyota Safety Recall service. I took appointment with my name. When I reached their person scanned my VIN# using electronics device. I show my safety recall notice. I was waiting in wait appointment with my name. When I reached their person scanned my VIN# using electronics device. I show my safety recall notice. I was waiting in waiting area for 4 hours and later on I went to service rep and told my name but there is no name on their list. I gave my car details and found it with the name who purchased prior to me from their dealership. Car was ready 1-1/2 hour before but they are calling wrong name(prior owner).They didn't check any name or anything before taking my car. More
I leased my Toyota Prius a year ago after having switched from Toyota (Cressida / Camry) to Nissan Maxima and then to Honda CRV. I now wanted a car that is more fuel efficient. After one year into my 3-yea from Toyota (Cressida / Camry) to Nissan Maxima and then to Honda CRV. I now wanted a car that is more fuel efficient. After one year into my 3-year lease, I must say that I have NEVER been so impressed with the service I have received from DCH Toyota in New Brunswick and with my Prius. I have highly recommended DCH Toyota to my friends. The sales staff was excellent as is the service staff. And I received a $25 gift certificate also that I spent on a snow scraper/brush and some windshield fluids. I cannot thank Toyota and DCH Toyota enough for their appreciation of my business. This is really mutual admiration. When my lease is up in another two years, I will definitely switch to another Toyota. I am sorry to have missed the name of the service rep at the dealership. But if you will check my invoice, you will certainly find his name and recognize him accordingly. He was most professional and cordial. An absolute delight. More
From the moment I brought my car into the dealership from the time that I drove it away I was met with the most friendly staff members. Mike DeAngelis personally met me at my car and provided me with excepti the time that I drove it away I was met with the most friendly staff members. Mike DeAngelis personally met me at my car and provided me with exceptional service. His team did a great job at repairing my Honda Accord this past visit and all visits prior. The waiting room was inviting and had ample services that made waiting go by in a flash. More
My experience with this dealership was excellent from time I came there until I finished. Everyone were very nice and helpful and pleasant. Thank you. time I came there until I finished. Everyone were very nice and helpful and pleasant. Thank you. More
I brought my Toyota rav for a recall and routine maintenance. I have been here before and I am always so impressed by their costumer service. The facility is remarkably clean. Service advisors are p maintenance. I have been here before and I am always so impressed by their costumer service. The facility is remarkably clean. Service advisors are professional and courteous. I appreciated that the service director, Richard Mootz, took the time to answer my questions and was very patient. I was very pleased with my overall experience and will come back. More
Service was on time, and station extremely clean. Car always ready when promised. I live very close to Freehold, but travel the extra distance to go to Brunswick Toyota for quick, attentive, and reliabl always ready when promised. I live very close to Freehold, but travel the extra distance to go to Brunswick Toyota for quick, attentive, and reliable service. Richard Mootz the service Director, has been extremely helpful and knowledgeable about all my service needs. More