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DCH Brunswick Toyota - Service Center

North Brunswick, NJ

4.4
688 Reviews

688 Reviews of DCH Brunswick Toyota - Service Center

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August 11, 2020

Service Department can not go lower any more Very poor customer service - left the car for 24 hours at DCH North Brunswick Toyota , never call me back to tell me what happen to the car. The excu More

by ACC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
services advisor
Aug 13, 2020 -

DCH Brunswick Toyota responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Richard Mootz- Service Manager

July 01, 2020

Worse service ever. 3 1/2 hrs for oil change. What's the point of making appointment if you still have to wait that long More

by Mononoke1979
Recommend Dealer
No
Employees Worked With
Dnt remember. Worse rep ever
Jul 06, 2020 -

DCH Brunswick Toyota responded

That is not the kind of experience we seek to provide. Please contact us when you can so we can address this together. Sincerely, Richard Mootz- Service Manager

July 01, 2020

After checking on the Toyota website I proceeded to go get my car serviced. When I arrived I was told that walk-in appointment are not welcome today. I mentioned the Website statement and he proceeded to More

by joeydec
Recommend Dealer
No
Employees Worked With
Mike Olson
Jul 06, 2020 -

DCH Brunswick Toyota responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Richard Mootz- Service Manager

June 10, 2020

My experience with Toytota was extraordinary. Allan Moncada was the best salesman I’ve met. He had a great personality and connected with customers and made sure they were satisfied. He also gave me a More

by Nelly Abdallah
Recommend Dealer
Yes
Employees Worked With
Allan Moncada , Michael Serra
Jun 12, 2020 -

DCH Brunswick Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. All the best, Lisa Devivo | General Manager | locasio@dchusa.com | 732-798-2747

June 07, 2020

Satisfied Customer! All my service advisors (Kervis, Israel and Steven) in past and current are courteous, friendly, knowledgeable, helpful and assures me to feel at ease More

by Theresa C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Devivo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nirav Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Advisors: Kervis (Kirby), Israel (Izzy) and Steven!, Giovanni Mancipe-Millan
Jun 10, 2020 -

DCH Brunswick Toyota responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, Richard Mootz- Service Manager

December 13, 2019

Prior to my deployment to Afghanistan I went to DCH service to have my transmission flushed. I drove the truck for a little more than a week before driving it down south for my Mom to take care of it w More

by Adam B
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Olsen , Amy Visokay
Dec 13, 2019 -

DCH Brunswick Toyota responded

Your feedback has been forwarded on to our team and we are currently looking into this matter.

April 24, 2019

terrible quality of work i am really angry with the quality of the work here to repair my car. i just picked up my car yesterday, and at the same day afternoon the check engin More

by june
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
i just want to complain about the labor, but i dont know the name.
Apr 26, 2019 -

DCH Brunswick Toyota responded

Thank you for taking the time to leave this review with us. I am deeply sorry to hear about the excessive wait and miscommunication you dealt with in your last visit to our service department. We assure you that our servicing team is very thorough, and that the wait time is uncommon as we focus our service schedule to suit to our clients' needs and busy schedules. However, I would appreciate hearing more details about your personal experience, and grateful for the opportunity to try to restore your faith in this facility. At your leisure, feel free to contact myself at RobertStalter@dchusa.com. Thank you, Robert Stalter, Fixed Operations Director

March 30, 2019

Not serious dealer I am not happy on the phone I was told that the car had 2 leaks in the engine and that it would be $ 749 I authorized the service, when I went to get More

by Marcio santos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anna Martin
Apr 02, 2019 -

DCH Brunswick Toyota responded

Thank you for taking the time to write this honest review, Marcio. We are disappointed to hear that you experienced a lack in communication and transparency over the phone, and that you are dissatisfied with your service. In order to resolve any outstanding issues that still remain, I would appreciate the opportunity to speak with you. At your earliest convenience, feel free to contact me at RobertStalter@dchusa.com. Sincerely, ROBERT STALTER, Fixed Operations Director

July 26, 2018

Who is your service advisor does matter. Jayson Cabrales, really stand out amongst others as adviser in taking care of my 2016 Camry for the past of not less 10 times services with DCH Bruns More

by Fnu R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayson Cabrales, Tung Lee
Jul 30, 2018 -

DCH Brunswick Toyota responded

Thank you for the excellent review! We know Jayson will appreciate your kind words.

January 31, 2018

Sold a Lemon Buyer Beware!!! They are good only while sales, not in after sales service. They sold me a lemon, and would do nothing about it. I keep on getting the More

by K Shah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Steven Juzwin, , Alejandro Guerrero-Reyes, Juan Martinez, Michelle Talavera
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