DCH Brunswick Toyota - Service Center
North Brunswick, NJ
687 Reviews of DCH Brunswick Toyota - Service Center
Pathetic customer service. I went for an oil and filter change on 07/26/22 with my own oil. They took 3 hrs. to do the oil & filter change. My service advisor Geoffrey Suasnav I went for an oil and filter change on 07/26/22 with my own oil. They took 3 hrs. to do the oil & filter change. My service advisor Geoffrey Suasnavas was pathetic. He doesn't know how to speak politely with their customer. He never once provided me an on my car in 2 1/2 hrs. I had to look for him and then he asks me my last name then takes me to another service advisor, who then goes back and check on the status of my car. He comes back and says it will be done in 10 minutes. But after half hour I had to go again and check with the other service advisor and he checks again and says the mechanic is pulling out your car. Which took another 10 minutes. The annoying part was that customers who came after me got their car before me. Never going back to them. If there was option than I would have given them negative star. Don't waste your valuable time. They don't give a xxxx how long you have to wait. Chetan Tailor More
Threatened me to tow my car! seriously! These people are insane. I had an appointment for a routine service- I called ahead before reaching, they said you can come, turns out they were overbooked, fine. Ask insane. I had an appointment for a routine service- I called ahead before reaching, they said you can come, turns out they were overbooked, fine. Asked me to put my car in a queue and talk to scheduling person. While I was talking the service person comes back asking to move the car. At this point the scheduling person denied taking car in for service and rescheduling because THEY are overbooked. So I said Service person to give me minute and another service person from the back is threatening me that you move the car or thwy will tow it. For what?? that’s where I was told to put my car from service itself. Is this the way you treat your customers? More
10,000 mile service quick and efficient.I recommend dealership very highly to friends & family dealership very highly to friends & family More
Always a very good service experience. Professional, clean, and keeps you up to date on your car's service. The waiting area is clean and comfortable. clean, and keeps you up to date on your car's service. The waiting area is clean and comfortable. More
Reliable, dependable for competitive pricing, polite, clean facility, clear explanations and no hidden hammering surprises. Will listen to the customer. I am writing this with my purchase & service exper clean facility, clear explanations and no hidden hammering surprises. Will listen to the customer. I am writing this with my purchase & service experience from 1998 to date....23 years! More
Very prompt and honest communication.Service was timely Very prompt and honest communication. Service was timely and very good, Specially attention was given by Richard Venerus Am very happy with DCH Brun Very prompt and honest communication. Service was timely and very good, Specially attention was given by Richard Venerus Am very happy with DCH Brunswick Toyota More
Service was done in a very reasonable amount of time with prompt notification that it was done. Very satisfied with service done on that day and it was discovered that the battery needed to be replace. Bet prompt notification that it was done. Very satisfied with service done on that day and it was discovered that the battery needed to be replace. Better to replace it during a service than be stuck on a cold winter's day. More
Fast, efficient, friendly at reasonable cost. Overall, and excellent experience. From the check-in to the end of the service process, we were kept informed of the details, including, cost, recommendatio and excellent experience. From the check-in to the end of the service process, we were kept informed of the details, including, cost, recommendations and timing required to complete the service. More
Recall on Car I was able to easily schedule my car for the recall repair. All of the representatives were professional. The car was taken on time and completed on I was able to easily schedule my car for the recall repair. All of the representatives were professional. The car was taken on time and completed on time. More
Service Department can not go lower any more Very poor customer service - left the car for 24 hours at DCH North Brunswick Toyota , never call me back to tell me what happen to the car. The excu Very poor customer service - left the car for 24 hours at DCH North Brunswick Toyota , never call me back to tell me what happen to the car. The excuses is " Forgot" .. Once go to this dealership for services, always come back with more problems. Will NOT go back for any services or recommend anyone to go there! More