DCH Brunswick Toyota - Service Center

The service was good. But the the wait time for entry was very long despite a fixed appointment time. But the the wait time for entry was very long despite a fixed appointment time. More

He went about & beyond to explain in the simplest sentence , so I can understand what he did sentence , so I can understand what he did More

My daughter vehicle is well maintained,I must take the time to thank all involved.I am so glad that she chose your dealership. time to thank all involved.I am so glad that she chose your dealership. More

Only for oil change it took more than 2 hours. I wish it didn’t take that long I wish it didn’t take that long More

It is a good service however I feel like this dealership is lacking in other amenities compared to other dealerships. For example many dealerships that I go to have free food and coffee machines that work. is lacking in other amenities compared to other dealerships. For example many dealerships that I go to have free food and coffee machines that work. This location dosnt have free food or snacks since you have to buy them from a vending machine. Also the coffee machine was been out of service for a while. More

Still it is not a comprehensive service for any customer. Wheel alignment or any precautionary service should cover everything in comprehensive then only it becomes best service. Nothing should come out of c Wheel alignment or any precautionary service should cover everything in comprehensive then only it becomes best service. Nothing should come out of customer pocket because car buying is not simple thing its a expensive when it comes to any wheels. Two years complementary means you are just give assurance to customer that everything dealer will take care. Still in fourth service paying around 170 USD then it is still not recommending to any people interms of selecting any dealer or manufacturer to buy. Overall service done in good way but lot of flaws. More

Will never be back to this place again. Can't even put a spare tire back right Can't even put a spare tire back right More

I took my 2020 Rav4 Hybrid in for service on May 30, 2023, as my radio kept rebooting after the battery died for not being used for three days. I was advised that I might have to paid for a multipoint i 2023, as my radio kept rebooting after the battery died for not being used for three days. I was advised that I might have to paid for a multipoint inspection on my vehicle that I haven't even had for three years. Then I waited over three hours for them to update the system software and radio software. Then I was told that I would receive a report for services done on vehicle by text today is June 1, 2023, I have not received the report for services done on my vehicle. Also in the video that they sent to me of the multipoint inspection the tech stated I needed all four tires replaced they were in poor condition. I find that weird since 5,000 miles prior to this services my tires were check by there tech and they were all in good condition. Also I have been trying to each the services dept as my reverse yellow guide line do not appear anymore when I am reversing to a parking space. No one has gotten back to me. More

KERVIS REYES is The BEST Toyota Expert He's Knowledgeable, Attentive...Assesses my vehicle issue, and makes sure I am able to commit to paying for the work that needs to be done on my vehicle. Knowledgeable, Attentive...Assesses my vehicle issue, and makes sure I am able to commit to paying for the work that needs to be done on my vehicle. He's always looking out! More

It's not that company is bad, but the employees that work there. This is exactly how I would describe dissatisfaction with the way DCH Brunswick Toyota service personnel conducted themselves. On 4/18/23 we there. This is exactly how I would describe dissatisfaction with the way DCH Brunswick Toyota service personnel conducted themselves. On 4/18/23 we brought CT200H for service. We asked for brake and coolant replacement and wheel rotation. Service advisor Kevin S. sent SMS report stating that left-side headlight was bad and there was an active oil leak in engine timing cover. Cost for repairing both amounted to $3K. We didn't approve repair because we wanted to get a second opinion. Also, we received a video from service tech, Marvin A. where he stated that he cleaned bottom of the car after an oil change and that all tires were 5/32. In fact we didn't request an oil change. This made us doubt that break and coolant liquids were changed. We took our car to an independent mechanic for inspection. Here are their findings: - 3 out of 4 tires are between 6-7/32", one has 5-6/32" thread depth - engine timing cover doesn't have any leaks, - all lightbulbs are good - engine right side splash guard is missing On 4/22 we sent an email to Kevin S. to get an explanation why unneeded repairs were needed and asked to return a splash guard. There was no response. If there ever is going to be any response, we expect our lost splashguard returned or provided a new one or check issued to buy a new one. In the conclusion, we think that both individuals named above are dishonest and unprofessional by attempting to take an advantage of their customer by suggesting unneeded repairs. By not returning a splashguard to an owner is a property theft. For now this dealership lost its two current customers. We will not service our cars there. Others who will read this review should think twice before taking their cars for a service to DCH Brunswick Toyota.. No wonder this dealership is on 11th place among all NJ Toyota dealerships. More