DARCARS Volvo Cars

Fantastic experience. Helpful, informative, reliable, patient, acommodating and absolutely non-pushy. A rare experience as far as car dealerships go (and we have been through quite a few!) We got the ca patient, acommodating and absolutely non-pushy. A rare experience as far as car dealerships go (and we have been through quite a few!) We got the car we wanted, for the price we wanted, taking all the time we needed to reach and informed decision, with as many test drives that it took. Not a single unwanted phone call came from this dealer trying to coerce us into buying, while all our questions to the dealer were answered promptly, and all our requests respected. More

We recently purchased a new XC60 from Adolfo. He was very professional and easy to work with during the sale until we asked about a trip to Sweden. At that point all the sales associates seemed to what to ha professional and easy to work with during the sale until we asked about a trip to Sweden. At that point all the sales associates seemed to what to have nothing to do with us and were not very helpful answering our questions. We gave up on the Sweden idea because of lack of support and just bought the car locally for the ease of purchase. The sales office (financing) was ridiculously slow and tried to push all these extrra warranties we did not want. As part of sale, the service department was supposed to add scuff plates and a hitch. We have been back and forth with thre different people trying to schedule this work...first all the parts are here and ready and then no they aren't! Finally after two calls to our saleman we were told everything had been in stock all along. We brought the car in for service only to pick it up later that night to find out the hitch is backordered from Sweden. Then when we complained about the complete lack of professionalism and communication, we were told the hitch was not included in our sale! We looked up the record to provide it was! Still awaiting an answer as to when the hitch will be here! The whole reason we bought from this dealership was the service department (my husband has a volvo that is serviced here). Sale was fine, but the lack of follow thru really ticks me off! Wish we could have had the opportunity to discuss the Sweden trip, but again they were not helpful and willing to help with this. More

I love my new C30! My salesman, Aldo Berrellez, was very I love my new C30! My salesman, Aldo Berrellez, was very helpful in making the purcase a pleasant experience. His friendly positive nature and hi I love my new C30! My salesman, Aldo Berrellez, was very helpful in making the purcase a pleasant experience. His friendly positive nature and his willingness to deal with all my concerns played a major role in helping me to make the final decision. He thoroughly explained all the details of the various operating functions and instructed me about which "buttons to push". The purchase was made about a month ago and I have since returned several times to the dealership with my additional questions and needs. Each time, Aldo has graciously assisted me to resolve all of my concerns. The entire sale was handled both quickly and efficiently by each of the individuals in the dealership who were a part of the sale. I will happily recommend bothe Aldo and the dealership to any of my acquaintances who express an interest in purchasing an automobile. More

Just purchased the automobile Saturday....have no experience to base a review regarding customer service and quality of work (I assume repair work) so indicated n/a. My sales experience was very pos experience to base a review regarding customer service and quality of work (I assume repair work) so indicated n/a. My sales experience was very positive. Aldo Berrellez was very helpful with regard to my reviewing all options and purchasing the Volvo S40 model. More

We had a great experience buying a new Volvo through Darcars and Volvo's Overseas Delivery Program. Between the two, we got a great car at a good price, a wonderful trip to Sweden (free roundtrip airfa Darcars and Volvo's Overseas Delivery Program. Between the two, we got a great car at a good price, a wonderful trip to Sweden (free roundtrip airfare for two and 3 free nights in Gothenburg (1 more than usual as a Volvo loyalty award)) and took delivery there and again here. All on time and effortless. Would recommend both to prospective buyers. More

I recieved exceptional servie, great price, and the vehicle options that I wanted from DarCars Volvo and will recommend this dealership to all my friends. I want to thank Aldo for his hard work to fulf vehicle options that I wanted from DarCars Volvo and will recommend this dealership to all my friends. I want to thank Aldo for his hard work to fulfill 100% of my requests and Mina (sale manager) for completing the sales as I wanted it. I appriciate the pleasant sales experience that I had on July 2nd, 2010. More

Feels as if every time you come in for service they try to sell you more than you need. They once charged me for a "new" air filter, which I had just replaced myself a couple of weeks before. I asked to se to sell you more than you need. They once charged me for a "new" air filter, which I had just replaced myself a couple of weeks before. I asked to see the old filter which they could not come up with. The mechanic walked out to talk to me and he acknowledge the "mistake". They also said I had not performed a couple of scheduled services with them, so they were charging me for three services, which were all about the same check list. (I did check the car with them with the free check up they offer and also had the list checked at another shop as per the maintenance booklet when the service was due). Service staff is not very friendly and they make you feel as if your warranty would void if you do not perform with them the suggested work... which you can do at half the price elsewhere! More

Always trying to sell you service that you don't need and get very snooty if you tell them "no". When I came in for an oil change, I told one service manager that they are always nailing me for something af get very snooty if you tell them "no". When I came in for an oil change, I told one service manager that they are always nailing me for something after he suggested I have not had service in 17K miles (when I had) on top of giving them $2,000 in the past 5 months. Service manager replied that "he is offended by that remark". Excuse me, but did you not take Customer Service 101 and learn how to respond to the customer who is not satified? Will not be going back here unless I am stranded. More

My wife, daughter and I stopped in to look at a XC 70. We took it for a test drive and liked what we saw. Kambiz assisted us throughout the process and was very friendly and no pressure. However he quot We took it for a test drive and liked what we saw. Kambiz assisted us throughout the process and was very friendly and no pressure. However he quoted us a price that he pulled off the internet pricing. we countered with a reasonable offer, but he wasn't able to go to the manager to approve the deal as it was a Sunday. However, the next day I called Kambiz and he informed me that not only was our offer not accepted, but their initial price was off the table! He said the manager would only approve a deal for almost $1000.00 more than initially quoted!!! We're done with Darcars. More