DARCARS Volvo Cars Fairfax
Fairfax, VA
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I outgrew my beloved Volvo stationwagon because we added a 3rd dog to our household so I needed to move up to a larger vehicle. I brought three dog crates, a cooler and 2 suitcases to the dealership to make a 3rd dog to our household so I needed to move up to a larger vehicle. I brought three dog crates, a cooler and 2 suitcases to the dealership to make sure my gear would fit in either the XC-60 or XC-90. These men went out of their way to be helpful, were knowledgeable about the two vehicles I was comparing, and gave me a good price for the one I finally chose. The sales process was efficient and it was a win-win for me and the dealership. I am very happy with my new vehicle. More
The service I received at Rosenthal Volvo from James Johnson Was really good. I got lots of information from him and he was kind and helpful all the time. I would definitely recommend Rosenthal Volvo an Johnson Was really good. I got lots of information from him and he was kind and helpful all the time. I would definitely recommend Rosenthal Volvo and James !!! More
Excellent customer service focus. Easy to schedule the service and the service was prompt. I was in and out in less than two hours. There is a nice waiting area while your car is being serviced. My 2009 V service and the service was prompt. I was in and out in less than two hours. There is a nice waiting area while your car is being serviced. My 2009 Volvo S 40 has been running like a clock and I have had no problems with it whatsoever. More
Car buying has never been one of my favorite experiences but I can honestly say that was not the case when we purchased our new S-60. George Sadler and the rest of the team were at all times knowledgeable, but I can honestly say that was not the case when we purchased our new S-60. George Sadler and the rest of the team were at all times knowledgeable, professional, courteous, and respectful. The process was efficient and everyone was very helpful. I would recommend this dealership to anyone looking for a new car. More
Salesman Eddie Zapata was outstanding in helping us purchase the car we wanted, a 2013 Volvo XC-70. From the test drive through the ordering and details of purchase and financing, Mr. Zapata showed ex purchase the car we wanted, a 2013 Volvo XC-70. From the test drive through the ordering and details of purchase and financing, Mr. Zapata showed experience and knowledge of the process that made the whole experience quite a pleasurable one. More
I was searching for anew car in September. I went to I was searching for anew car in September. I went to three Volvo dealership without any success. When I came to Fairfax Volvo I met Wayne Smith I was searching for anew car in September. I went to three Volvo dealership without any success. When I came to Fairfax Volvo I met Wayne Smith. He did something not common with other salesperson I met. He actually listen to want I in a vehicle before he showed me several models. He (Wayne ) took time to explain the vehicles and models while keeping in mind what I wanted in my vehicle. Wayne also went step by through the process until Pete Kesterson closed my deal. Pete took patience when he closed my deal and gave me several options. This action of me purchasing my vehicle took less than two hours from the time I entered the dealership. I was please with the entire process. My hats off to the entire dealership. More
I am driving my 4th volvo and I have bought them all from Wayne Smith! He is awesome. The most friendly, reliable, and attentive salesman I have ever dealt with! I have no hesitation to send all my friends a Wayne Smith! He is awesome. The most friendly, reliable, and attentive salesman I have ever dealt with! I have no hesitation to send all my friends and family to Wayne! He will take care of them! More
Superb customer care and attention. They determine wha tis important to you and then do everything possible to meet your expectations. I have never had a bad experience at Fairfax Volvo tis important to you and then do everything possible to meet your expectations. I have never had a bad experience at Fairfax Volvo More
On a Saturday the dealership accepted our car for service right away and honored the service warranty for replacing the battery at no charge. While it took a while to get the work done, the job was handled e right away and honored the service warranty for replacing the battery at no charge. While it took a while to get the work done, the job was handled expertly at no cost to us (except our time). This dealership is committed to offering good service, and we've been pleased each time we've taken the car there. More
There were three problems that I had with my experience: length of time at the dealer, knowledge of customer service people, and the way they communicate. First, I had a 10:00 appointment on a Sunday f length of time at the dealer, knowledge of customer service people, and the way they communicate. First, I had a 10:00 appointment on a Sunday for an oil change, state inspection and emissions testing. I arrived at 9:45 and left at 12:30. While they did wash my car, 2 1/2 hours at the dealer for services they presumably take no more than an hour is absurd. Second, when I arrived the person behind the desk informed me that they "cannot" perform emissions testing on a Sunday because the state of VA is closed on Sundays. I was annoyed because the dealer confirmed with me over the phone the details of my appointment which included emissions testing and also since the person at the front desk asked me whether I was from the area since I should have known that emissions testing was not performed on Sundays. Third, it turns out that emissions testing can be performed on a Sunday. There is a gas station off Bradock Road about 10 minutes outside the belway that performs emissions testing on Sundays. i did in fact receive the testing on the following Sunday. More