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DARCARS Volvo Cars Fairfax

Fairfax, VA

4.3
177 Reviews

11020 Fairfax Blvd

Fairfax, VA

22030

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Showing 177 reviews

December 12, 2012

I outgrew my beloved Volvo stationwagon because we added a 3rd dog to our household so I needed to move up to a larger vehicle. I brought three dog crates, a cooler and 2 suitcases to the dealership to make More

by BetsyDavison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Kesterson, James Johnson, Clark Speaker
December 04, 2012

The service I received at Rosenthal Volvo from James Johnson Was really good. I got lots of information from him and he was kind and helpful all the time. I would definitely recommend Rosenthal Volvo an More

by misalcres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Johnson
November 29, 2012

Excellent customer service focus. Easy to schedule the service and the service was prompt. I was in and out in less than two hours. There is a nice waiting area while your car is being serviced. My 2009 V More

by richard kurtz
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Clark Speaker
November 27, 2012

Car buying has never been one of my favorite experiences but I can honestly say that was not the case when we purchased our new S-60. George Sadler and the rest of the team were at all times knowledgeable, More

by waltoc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Sadler
November 25, 2012

Salesman Eddie Zapata was outstanding in helping us purchase the car we wanted, a 2013 Volvo XC-70. From the test drive through the ordering and details of purchase and financing, Mr. Zapata showed ex More

by JamesEldridge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Zapata
November 14, 2012

I was searching for anew car in September. I went to I was searching for anew car in September. I went to three Volvo dealership without any success. When I came to Fairfax Volvo I met Wayne Smith More

by Harry Clarke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Smith / Pete Kesterson
November 12, 2012

I am driving my 4th volvo and I have bought them all from Wayne Smith! He is awesome. The most friendly, reliable, and attentive salesman I have ever dealt with! I have no hesitation to send all my friends a More

by MuffinW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
WAYNE SMITH
September 27, 2012

Superb customer care and attention. They determine wha tis important to you and then do everything possible to meet your expectations. I have never had a bad experience at Fairfax Volvo More

by timsanford72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clark Speaker; Wayne Smith
August 26, 2012

On a Saturday the dealership accepted our car for service right away and honored the service warranty for replacing the battery at no charge. While it took a while to get the work done, the job was handled e More

by kiddush18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clark Speaker
July 12, 2012

There were three problems that I had with my experience: length of time at the dealer, knowledge of customer service people, and the way they communicate. First, I had a 10:00 appointment on a Sunday f More

by faymichael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
clark
Jul 23, 2012 -

DARCARS Volvo Cars Fairfax responded

Dear Mr. Fay, I am so soryy to hear about you inconvenience here last Sunday. We were short staffed and unfortunately you received less then satisfactory service. We have had a training meeting in the service deartment using your comments for improvment. I would be glad to try to make this up to you! Please give me a call here at the dealership at your convenience to discuss. Many thanks for your patronage. Sincerely, Jim Burns(General Manager)

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