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DARCARS Volvo Cars Fairfax
Fairfax, VA
177 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 177 reviews
September 27, 2024
I just bought a used car from Glen he really was a pleasure to work with and the sales manager Tim was also very easy going without all the back and forth I originally expected. Thankfully these gentl pleasure to work with and the sales manager Tim was also very easy going without all the back and forth I originally expected. Thankfully these gentlemen at DACARS Volvo in Fairfax, VA were able to help me make what I believe could be one of the best car purchases. More
by billco_1
Employees Worked With
The Finance guy (very helpful, made the process faster than expected)
April 24, 2024
On the way from our home in NJ to VA to visit our son, my 2013 Volvo C70 starting acting up. It needed too many expesnive repairs so we bought a 2024 XC40 in December 2023. The dealership seems understaffe 2013 Volvo C70 starting acting up. It needed too many expesnive repairs so we bought a 2024 XC40 in December 2023. The dealership seems understaffed. We always had to wait for a sales person and other people to complete the sale. The phone system is terrible - it is hard to get someone either by name or department. We were given a run through on how to work the car with Miriam, our sales person, but I felt as though we were rushed. We are 72 years old and we are used to a written manual, not an on-screen manual. This is my 4th Volvo. I feel it is a realiable vehicle. However, every time I need to look something up about how to work it, I have to use You Tube. After 2 months we started having software issues. Google Assist stopped working too many times to count, which is unsafe. Hopefully the next software update will fix everything. We also had an issue with tempoarary tags being issued in VA and needing to be tranferred to NJ. I did all of the follow up on this - no one else got in touch with me. It took a long time, which is not the dealerships fault, but there was no follow up by them. More
by randeedutton
Employees Worked With
Jon Berns, Tim Wanamaker, Miriam Hassan
February 14, 2024
DARCARS – Fairfax Volvo: This is an unsolicited review. The Dealership and Service Advisor (Melvin Smith) are absolutely OUTSTANDING! Melvin always gets it right the first time! By far, he is the best S The Dealership and Service Advisor (Melvin Smith) are absolutely OUTSTANDING! Melvin always gets it right the first time! By far, he is the best Service Advisor at Volvo we’ve worked with over the years. Some words that come to mind are: Professional, Customer Oriented, Knowledgeable, easy to work with, and much more. Thanks for having the caliber of folks like Melvin on your staff! More
by Rich A
Employees Worked With
Melvin Smith
January 12, 2024
DO NOT GO TO THIS SERVICE CENTER AT ALL! !! I visited the DARCARS Volvo service center in Fairfax to attend to my new Volvo XC90, prompted by a maintenance alert at 4,000 miles. The drop-o !! I visited the DARCARS Volvo service center in Fairfax to attend to my new Volvo XC90, prompted by a maintenance alert at 4,000 miles. The drop-off process was straightforward, and they conducted the 10,000-mile service. After receiving a call informing me that my car was ready for pickup, I returned to find the representative providing me a paper, stating the car would be brought out soon (He didn't even wish, simply watching something on the phone sitting at the counter). To my disappointment, I had to independently review the service details and discovered it primarily involved an oil change. The representative offered no explanation, and I had to proactively inquire about any relevant information. After waiting nearly 20 minutes outside for my car to be retrieved, I observed it covered in bird droppings on the body and glass, with wiper marks from attempts to clean them. Upon returning inside and inquiring about a complimentary car wash, I was informed it was only available upon request. Consequently, I had to take my car home with bird droppings all over it (It literally sucks, I couldn't even touch the door handle). My friends had warned me about the poor service at this service center, but it took firsthand experience for me to truly understand and learn my lesson. This experience left me with the impression that they don't prioritize the care of your car. I would advise AGAINST using this service center and recommend exploring alternatives for better service. More
by Max
Employees Worked With
Michael Kentes
October 15, 2023
Very helpful. No pressure. Allowed us all the time we needed to inspect and decide what we wanted . Test drove as many cars as we wanted . No pressure. Allowed us all the time we needed to inspect and decide what we wanted . Test drove as many cars as we wanted . More
by kvh
Employees Worked With
Miriam Hassan, Dexter Watts
October 01, 2023
Fairfax Volvo sales and finance staff made the purchase of our new XC40 pain free and extremely easy. Miriam and Tim worked with us and gave us a great offer up front after test driving the car we were int of our new XC40 pain free and extremely easy. Miriam and Tim worked with us and gave us a great offer up front after test driving the car we were interested in. The numbers were better than we were expecting making the deal quick and easy. The finance team knew we were not interested in any additional packages and there was zero pressure there either. While I was mentally preparing to have to haggle and waste a lot of time before arriving at Fairfax Volvo, it was completely unnecessary based on the pressure-free treatment we received. I would come back to Fairfax Volvo in a heartbeat. More
by Timothy.Margita
Employees Worked With
Tim , Miriam Hassan
September 28, 2023
I’ve lost track of how many Volvos I’ve leased or purchased from this dealership. All were serviced here as well. I’ve never had a bad experience and Melvin smith goes out of his way to communicate a purchased from this dealership. All were serviced here as well. I’ve never had a bad experience and Melvin smith goes out of his way to communicate and make the process a positive experience. Last week I was saddened to learn the dealership no longer maintains a cashier. All payments are electronic transactions. A job eliminated affects more than just that one employee. I don’t know if the dealership made the decision or if it was a larger corporate choice. More
by Barbara
Employees Worked With
MElvin Smith
December 03, 2021
We drove a Volvo and signed the paperwork to buy it. Yosam was very sweet and turned us over to financing. This is where things turned ugly. We were sent upstairs where the tv couldn't be turned to n Yosam was very sweet and turned us over to financing. This is where things turned ugly. We were sent upstairs where the tv couldn't be turned to nfl games and nobody knew how to operate it. A gentleman came out and said another 10 minutes while the prepped the car and we were done. I left not feeling well and started n my 90 minute drive home. After about 45 minutes my wife called and said the paperwork was changed the the numbers had changed including the interest rate. Mario Eberly had threatened her and was throwing her out because the dealership was closing at 6. I turned around and arrived at 6:20 to find her next door at the VW dealership. Rude, crude and unacceptable. This the worst car buying experience ever and would refuse to go anywhere near this place again. She was put out without her coat and a phone charger that she repeatedly asked for. Mario is the rudest person on the east coast. More
by bluezlover
Employees Worked With
Yosam, Mario
