DARCARS Volkswagen

Pretty bad experience. Took my VW GTI in to fix rodent damage. Was initially quoted $3300 for the repairs. Even after those repairs, the car still had more wiring harness d Took my VW GTI in to fix rodent damage. Was initially quoted $3300 for the repairs. Even after those repairs, the car still had more wiring harness damage which they should have figured out in the first place. But, now they abandoned the vehicle and are not interested in working on it anymore after charging $3000. They take extremely long time (3-4 months) to submit simple estimates and supplements to insurance company. Finally after submitting the supplement, they immediately started charging me storage fee of $35 per day. Couldn’t even wait for the insurance adjuster to check out the car and charged me a total of $350 storage fee. The vehicle stayed with them for more than a year. If they were more efficient, all of this could have been done in less than a month. I should have just taken it to a reputable local mechanic. The local shop that initially diagnosed the vehicle found the wiring harness issue immediately which the dealership could not until after the initial repairs costing $3000. More

This dealers service dept is excellent! It is led by the ever affable Nigel Stewart. He is so helpful and courteous. His staff are sweet and so nice as well. I NEVER mind having to go i It is led by the ever affable Nigel Stewart. He is so helpful and courteous. His staff are sweet and so nice as well. I NEVER mind having to go in to get my VWs serviced. An honest, no game playing service for our VWs. What more could one ask for?! More

After being a loyal customer for 10 years, they tried to charge me 40% more than the price listed on their own website for a part I needed replaced. The part not including labor was listed at about $2300 on charge me 40% more than the price listed on their own website for a part I needed replaced. The part not including labor was listed at about $2300 on their parts website (which is already $600 more than the recommended Kelley Blue Book price that did include the labor cost) but they told me in person the price was $3200 before an additional $1450 for labor. When I asked about the discrepancy I wasn’t given a straight answer and was simply told it’s their right to up charge for parts and labor. Ended up taking my car somewhere else. Do not get your car fixed here! More

DONT SERVICE YOUR CAR HERE!!!!!I took my 2019 Tiguan DONT SERVICE YOUR CAR HERE!!!!! I took my 2019 Tiguan with 72k miles in for service this morning and was quoted $145 for an oil change. I get my car DONT SERVICE YOUR CAR HERE!!!!! I took my 2019 Tiguan with 72k miles in for service this morning and was quoted $145 for an oil change. I get my car serviced at Volkswagen dealerships only and this was the worst experience I have ever had. This service at other dealerships is $79.95 and my vehicle only takes 6 quarts of oil. This dealership charged me for 7 quarts of oil adding almost $10 in parts to my bill. I asked the service writer to give me a discount and he generously took $4.50 off my bill (down to $140) after overcharging me by $9.75 in parts and more in labor. TO THE GENERAL MANAGER OF THIS DEALERSHIP: Your Service Consultant Herbert Carrillo cost you the estimated $1200 I was going to spend at my 80k mile service interval....all for a $9.60 quart of oil and a $20 overcharge. More

I found myself back at the Darcars service department for a tire repair. We needed a nail removed. So while the work was being done, I went up to the sales department to see our favorite sales manager Diak a tire repair. We needed a nail removed. So while the work was being done, I went up to the sales department to see our favorite sales manager Diako Akunzadeh. We were talking and he ended up offering me a fantastic deal on a new lease! So we traded in our old lease ended up leasing a new vehicle! Diako was fantastic to work with is just such a gentleman!! We highly recommend Darcars VW and Diako. More

Went to the Darcars VW of Silver Spring for a rock in my brake pad that was causing a groove in my rotor. At first we thought I may need to replace the rotor and the pad but Herbert Carrillo and the service brake pad that was causing a groove in my rotor. At first we thought I may need to replace the rotor and the pad but Herbert Carrillo and the service manager Nigel Stewart assured me that the service dept. would take a look and do everything they could to fix it properly and safely. While waiting for my car to be finished both Nigel and Herbert continually would update on what was going on and always would try and make sure my customer service interaction was top notch! After all said and done the rock was removed and the rotor was deemed safe because I caught it early enough. Can’t thank Nigel and Herbert enough for taking care of me that day and look forward to continuing to get my car service done at Darcars VW! -Riley More

Horrible customer service ! I had to go to a dealership for repairs. I knew it would be more expensive, but I didn't expect such poor quality service. The repairs took a wee ! I had to go to a dealership for repairs. I knew it would be more expensive, but I didn't expect such poor quality service. The repairs took a week, on the last day they offered me a rental car; on several occasions I called to check the status of the repairs and was told my contact wasn't in -- and apparently there is no centralized system that would say if the repairs was complete; they never initiated a call to tell me the status of repairs; on the final day, I was told everything was done and the tech was driving the car for a final test -- 1.5 hours later he was apparently still "testing" the car! Avoid at all costs (and trust me, it WILL cost!) More

Excellent Professional Service Mark was very professional and maintained great communication with me through out my visit. He was very straight forward with me about the work that n Mark was very professional and maintained great communication with me through out my visit. He was very straight forward with me about the work that needed to be done on my car. He took the time to explain everything in detail. I was advised of future maintenance without any pressure to repair now. I was very pleased with my visit and will definitely be returning. More