DARCARS Volkswagen

Pretty bad experience. Took my VW GTI in to fix rodent damage. Was initially quoted $3300 for the repairs. Even after those repairs, the car still had more wiring harness d Took my VW GTI in to fix rodent damage. Was initially quoted $3300 for the repairs. Even after those repairs, the car still had more wiring harness damage which they should have figured out in the first place. But, now they abandoned the vehicle and are not interested in working on it anymore after charging $3000. They take extremely long time (3-4 months) to submit simple estimates and supplements to insurance company. Finally after submitting the supplement, they immediately started charging me storage fee of $35 per day. Couldn’t even wait for the insurance adjuster to check out the car and charged me a total of $350 storage fee. The vehicle stayed with them for more than a year. If they were more efficient, all of this could have been done in less than a month. I should have just taken it to a reputable local mechanic. The local shop that initially diagnosed the vehicle found the wiring harness issue immediately which the dealership could not until after the initial repairs costing $3000. More

Darcars Chrysler jeep Dodge Ram of Silver Spring. I bought Volkswagen 2014 for this dealership and they sold after 4 month found out that oil is leaking and engine light is on. Went to dealer they ar I bought Volkswagen 2014 for this dealership and they sold after 4 month found out that oil is leaking and engine light is on. Went to dealer they are not agreeing and does not want to fix the problem. More

They promised to pay my service debt (for my older car which they failed to repair) when I bought a new car. After so many visits and calls asking them to send me the check, I finally got the check 5 mont which they failed to repair) when I bought a new car. After so many visits and calls asking them to send me the check, I finally got the check 5 months later from Jareyd. As a result of this delay, my credit history and score suffered badly for the delinquency and my credit limits were reduced severly There is nothing I can do about it now, except try to rebuild it slowly. More

This dealers service dept is excellent! It is led by the ever affable Nigel Stewart. He is so helpful and courteous. His staff are sweet and so nice as well. I NEVER mind having to go i It is led by the ever affable Nigel Stewart. He is so helpful and courteous. His staff are sweet and so nice as well. I NEVER mind having to go in to get my VWs serviced. An honest, no game playing service for our VWs. What more could one ask for?! More

After being a loyal customer for 10 years, they tried to charge me 40% more than the price listed on their own website for a part I needed replaced. The part not including labor was listed at about $2300 on charge me 40% more than the price listed on their own website for a part I needed replaced. The part not including labor was listed at about $2300 on their parts website (which is already $600 more than the recommended Kelley Blue Book price that did include the labor cost) but they told me in person the price was $3200 before an additional $1450 for labor. When I asked about the discrepancy I wasn’t given a straight answer and was simply told it’s their right to up charge for parts and labor. Ended up taking my car somewhere else. Do not get your car fixed here! More

DARCARS Assurance ($2,495) is optional Buyer beware: No matter how hard the sales manager tries to upsell you the “DARCARS Assurance,” keep in mind this $2,500 service is completely optional. I rece No matter how hard the sales manager tries to upsell you the “DARCARS Assurance,” keep in mind this $2,500 service is completely optional. I recently went to buy a car at DARCARS at Silver Spring and when we went to finalize the transaction, a surprise charge of $2,500 was added to our bill. Keep in mind that this is not a service we requested nor wanted. We asked the sales consultant if it was optional and she said it was. Then, the sales manager clearly undermined her and stated it was NOT an optional service. I was ready to walk away from the transaction as it was very dishonest and underhanded. Luckily, we discussed this with the finance manager and with support from the general manager, he was able to rectify the situation and remove the $2,500 charge from the bill. If you are going to buy a car from this dealership, please ask for all charges upfront, so that you do not end up with a $2,500 surprise, as the sales manager is going to try very hard to sell it to you. Remember, DARCARS Assurance is optional, not mandatory. More

So angry! Found perfect car right in my range not over my cap. Then told me I HAD to take their Assurance plan for 2,400+ dollars. That it was policy. I didn’t Found perfect car right in my range not over my cap. Then told me I HAD to take their Assurance plan for 2,400+ dollars. That it was policy. I didn’t want nor need it was a 5 year old car! They offered me more for the trade in but would not take off the Assurance. I guess 20,000 dollars is peanuts now. She knew my cap and I was right there with my trade in and taxes and tags. Worst of all, I still want that car. It’s been on the lot for 97 days it said online. I fell in love and it wasn’t even what I went in for. Why?? Why be the stereotypical car dealers. I haven’t worked in over 2 years due to the pandemic and am just starting to get my company up and running. And I would like to get a semi new car as my car is 16years old! Now I will get some apology here but still doesn’t get me my car. I was ready to sign and pay. Why would u do that? Oh right it’s a sellers market for cars. Hope u get that 2 grand more. Wish I could just get someone else at another Darcars to sell it to me. As I did call one to see if that Assurance thing was real. Guess what? NO it is not!! So disappointed. More

DONT SERVICE YOUR CAR HERE!!!!!I took my 2019 Tiguan DONT SERVICE YOUR CAR HERE!!!!! I took my 2019 Tiguan with 72k miles in for service this morning and was quoted $145 for an oil change. I get my car DONT SERVICE YOUR CAR HERE!!!!! I took my 2019 Tiguan with 72k miles in for service this morning and was quoted $145 for an oil change. I get my car serviced at Volkswagen dealerships only and this was the worst experience I have ever had. This service at other dealerships is $79.95 and my vehicle only takes 6 quarts of oil. This dealership charged me for 7 quarts of oil adding almost $10 in parts to my bill. I asked the service writer to give me a discount and he generously took $4.50 off my bill (down to $140) after overcharging me by $9.75 in parts and more in labor. TO THE GENERAL MANAGER OF THIS DEALERSHIP: Your Service Consultant Herbert Carrillo cost you the estimated $1200 I was going to spend at my 80k mile service interval....all for a $9.60 quart of oil and a $20 overcharge. More

I found myself back at the Darcars service department for a tire repair. We needed a nail removed. So while the work was being done, I went up to the sales department to see our favorite sales manager Diak a tire repair. We needed a nail removed. So while the work was being done, I went up to the sales department to see our favorite sales manager Diako Akunzadeh. We were talking and he ended up offering me a fantastic deal on a new lease! So we traded in our old lease ended up leasing a new vehicle! Diako was fantastic to work with is just such a gentleman!! We highly recommend Darcars VW and Diako. More