DARCARS Volkswagen Fairfax
Fairfax, VA
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This Fairfax dealership is the best I have experienced. I was greeted promptly, and was walked through the features of a GTI and was able to test ride instantly. David Micklus, the sales rep knew his cars I was greeted promptly, and was walked through the features of a GTI and was able to test ride instantly. David Micklus, the sales rep knew his cars and was able to demonstrate all functions. He was extremely knowledgable and you can tell he did homework. I told him my budget and goal and we sat down to work thru the numbers. When it came out too expensive for me, he intro'd the new Jetta and it was a great call. He was very helpful and the sales manager Nishant Paul was very flexible. All in all, it went great. No pretending or tactics. I told them what my figures needed to be, and they accomadated to the fullest extent. The process did not feel pressured and I can honestly say, it went well. I will go back for my next car. These guys are more "customer oriented" than "sales" oriented. They sold me on a really good recommendation in the new Jetta and walked thru all the color and inventory options. We bartered for 2 minutes and they just made the numbers work for me. Price is nice and folks are very professional. Good job. More
I went in "looking" to buy a car, and the service I received at this dealership was excellent! I got the car of my dreams, and I couldnt be happier! service I received at this dealership was excellent! I got the car of my dreams, and I couldnt be happier! More
I was nearing the end of a 48 month lease and took my 2007 in for service. Later that day I left with a 2011 GTI with a hotter engine, better mileage, fully loaded on a 36 month lease with a payment of 2007 in for service. Later that day I left with a 2011 GTI with a hotter engine, better mileage, fully loaded on a 36 month lease with a payment of not substantially more than the 2007 cost. Thomas Tracy was my sales rep and did a great jot. Such a deal! More
I initially visited the shop to purchase a car for my son's graduation. I was given info on financing but was able to get a lower rate from my credit union. When I came in with the check, I was presented son's graduation. I was given info on financing but was able to get a lower rate from my credit union. When I came in with the check, I was presented with a lower interest rate and purchased a new car. The color I wanted was in inventory in Leesburg and Chris arranged to have the car delivered to Fairfax. Since then, the car was nicked while parked in my neighborhood. I brought the car back to Fairfax Volkswagen and John Hulme repaired the damage in the paint. I am thrilled with this dealership! Signed, Terri Williams-Henderson More
After countering their offer for my trade in I watched the finance manager throw the worksheet on the floor. When the salesman returned I told him what I saw and told him that I was no longer interested the finance manager throw the worksheet on the floor. When the salesman returned I told him what I saw and told him that I was no longer interested in buying the car from the dealership. I was utterly disgusted that the manager would treat one of his employees this way, I also knew that I was not going to be able to negotiate the true value of my trade in. All "illusion" of trust was destroyed. Poor customer service. Also the store manager called me later that day and begged me to come back in and buy the car. After telling him that I was not going to waste another moment of my life in his store he told me that he would give me the Blue Book value of my trade in. I told him that I would be back the next day to purchase the car and he informed me that I would have to put down a deposit on the car and would not guarantee me that the car would be there the next day unless I did so. I refused to put down the deposit, knowing full well that they were going to give me a run around. What ever you do do not buy a car from these people. By the way I ended up buying the car from Sal at Karen Radley Acura / Volkswagen for $3000 under MSRP and full trade in. Also he had me out of the dealership in under 2 hours. Awesome service every thing delivered as promised. The employees at Fairfax Volkswagen can learn a thing or two from Sal. More
I had made an appoinment for a Friday morning to drop off my car for some brake work and I was greeted very nicely as I signed in, was offered transportaion, and all was very smooth. I picked up my car only my car for some brake work and I was greeted very nicely as I signed in, was offered transportaion, and all was very smooth. I picked up my car only a few hours later and it was clean inside and out, the work and the bill was explained to me, and I was on my way. Great dealership experience I would say! Boris Steinbach, South Riding , Virginia More
Wow! What a great experience! I walked in thinking I would just look at a 2011 Jetta and leave thinking it was too high for my price range. Boy, was I wrong, I was offered an amazing deal on an beautifu would just look at a 2011 Jetta and leave thinking it was too high for my price range. Boy, was I wrong, I was offered an amazing deal on an beautiful car and just couldn't refuse. Throughout the entire process, the staff was friendly and hospitable and very excited for me and my new purchase. Not only did they get me into a new Jetta, they also sold my traded my boyfriend for a new Jetta as well! (And he was just my wingman!) I will definitely recommend this dealer! More
David was great to work with. He wasn't pushy and I never felt pressured or rushed to make a decision. David was very knowledgeable about the cars and professional. Everyone else at the dealership was courte felt pressured or rushed to make a decision. David was very knowledgeable about the cars and professional. Everyone else at the dealership was courteous and worked very hard to help me finish my purchase without keeping me at the dealership for hours and hours. Overall, this was a great car buying experience. More
I have owned two VWs and have had all my service done at VW Fairfax. The entire staff is friendly, accommodating and very knowledgeable about the products and service needs. From the initial call to make VW Fairfax. The entire staff is friendly, accommodating and very knowledgeable about the products and service needs. From the initial call to make an appointment to the time that I drive my car off their lot, the customer service is top rate! I would highly recommend this dealership for sales and service and will continue to be a customer for many, many years! Great team at VW Fairfax!!! More
I had one Suv Volkswagen they ran more than hundred thousand miles, when they have a problem I just call to Mr.Dennis before drove to shop for services , any problem Mr.Dennis with the mechanic group thousand miles, when they have a problem I just call to Mr.Dennis before drove to shop for services , any problem Mr.Dennis with the mechanic group found and fix it , they do the great job ,they very friendly when I came to the services, Thank you Mr . Dennis and mechanic group. They are the best services group I never see before . Thank you very much Mr. Dennis with the great job he doing. More