DARCARS Volkswagen Fairfax

Great experience I would like to thank Fawad Osmani, Phil B. and the young lady that help me to go with my heart and get the car I wanted. I do not like to buy cars b I would like to thank Fawad Osmani, Phil B. and the young lady that help me to go with my heart and get the car I wanted. I do not like to buy cars because of the process is always so stressful and they made it a joy (dare I say it) yes joy and so easy that I will always remember them and buy my next car at the VW dealership. The staff was friendly, professional and kind, the experience was great. I love my new car More

Cut above the rest I would like to thank the team at Fairfax Volkswagen (Fawad Osmani & Phil Bern) for the excellent service provided. This was my second purchase at Fa I would like to thank the team at Fairfax Volkswagen (Fawad Osmani & Phil Bern) for the excellent service provided. This was my second purchase at Fairfax Volkswagen and my wife and I were treated like royalty! I greatly appreciate all of the care and concern afforded us by Fawad and his staff! We are in love with our brand new 2015 VW Passat Sport! I recommend that you don't go anywhere other the Fairfax Volkswagen! More

On a totally different level! Could not have had a better experience! Phill and the rest of the team made my first new car buy a total pleasure. They took the time to answer all my Could not have had a better experience! Phill and the rest of the team made my first new car buy a total pleasure. They took the time to answer all my questions about the car. Unlike other dealerships, they did not try to haggle with me about what I wanted on the car before even getting to price. I got everything I wanted at a great price, and have loved driving around in my new GTI! I would definitely recommend this dealership, and Phill in particular if you are in the market for a car. More

Great Experience GREAT experience overall! Sales staff and management were very professional and friendly. They indeed took us through the whole experience of selectin GREAT experience overall! Sales staff and management were very professional and friendly. They indeed took us through the whole experience of selecting/buying the car you want -- there were no issues to test drive multiple cars, search for other cars in the inventory, among others. After visiting various VW dealers, I'm confident to say that the staff here went above and beyond with us! More

Could NOT Be Happier!! Let's be honest, NO ONE likes car shopping. It always seems to take way longer than necessary, with a mind numbing back and forth on unnecessary deta Let's be honest, NO ONE likes car shopping. It always seems to take way longer than necessary, with a mind numbing back and forth on unnecessary details. Why can't we call a dealership, tell them the car we want, and how much we want to pay for it, and go pick it up and sign on the dotted line. That was LITERALLY what happened at Rosenthal VW. I submitted an inquiry on a 2015 GTI S, and as you can imagine, I was immediately bombarded by calls from just about every dealer in the area. I was very clear about my terms, most important being the price, color and lighting package...these were my deal breakers. When I got the call from John Hulme, he told me that he had the car I wanted and that he was pretty sure he could beat the interest rate promised by my credit union. After fielding calls from a few more dealerships, and finding out that they had the car I wanted...but not in the right color, or without the lighting package, or it was actually 180 miles away, I decided to go with the honest sounding man at Rosenthal VW in Fairfax. When I walked in the door, John immediately called for a salesperson to help me. While he went to track someone down, Phill, another salesperson, was very pleasant and began to talk to us about the car we were looking for, and further reiterated that they had it. Our salesperson, Bill Brayer, retrieved the keys for two different models, an SE and the S we originally came in to see. Of course, the first ride was in the higher model, but we were immediately driven to the extension lot where the S was located. We went on a test drive and went back inside to talk numbers. From start to finish, we could tell that everyone involved wanted to make sure we got the best deal possible on this car; and they really did. We left feeling like we'd gotten the best deal possible, and that all options were explored to make sure that happened. We didn't feel "sold", we felt cared for. I highly recommend this dealership. John and Bill made the potentially horrific experience, pleasant and rewarding. I've never been happier to hand over a quarter year's salary (smile). More

Excellent Experience We have not bought a car in over 15 years and, like most people, think it should be a pleasant experience when you plan to spend around $30K. All too We have not bought a car in over 15 years and, like most people, think it should be a pleasant experience when you plan to spend around $30K. All too often, we hear that is not the case, but we are pleased to say that the transaction with Fairfax VW was excellent. We were greeted by Jose Alvarado on our first visit, and made it clear that we would not be ready to buy for 30-60 days and were initially comparing several different models and manufacturers. On this visit, we wanted to just look and sit in a Passat and a Tiguan. Mr. Alvarado respected our position, and was courteous, attentive, and answered all our questions without any sales pressure. I told him when we had narrowed it down to two choices, we would return for a test drive. Due to some unexpected problems with our existing car, the new car purchase was accelerated and we returned within a couple of days for a test drive of the Passat and Tiguan. Mr. Alvarado was out on that day and Mr. Emmanuel Dugbartey assisted us. After the test drive, we decided that the Passat would best serve our needs. Even though we had not intended to buy that day, one thing led to another and we were soon discussing price. After some back and forth, we settled on an out the door price, which we found to be fair and competitive with the Kelly Blue Book recommendations for the selected model/trim (Passat TSI SEL). Fairfax VW did not have our desired color, but the sales manager, Mr. John Hulme took a great deal of time to find one for us in the local area. Mr. Dugbartey spent many hours with us and was outstanding in his professional approach to serving the customer. Since my wife does drive, he agreed to deliver the car to us and let us take him back to the dealership so that he could explain the many options on the car. In addition to explaining the features, he assisted in setting up the Car-Net connection, plus linking the cell phone to the car's bluetooth feature. One item had been overlooked during the car prep, and Mr.. Dugbartey immediately took the car back to the service department and the item was handled within 10 minutes. Mr. Dugbarety has followed up several times to make sure that we are enjoying the new car and that everything is going well. I would highly recommend Mr. Alvarado, Mr. Dugbartey and Fairfax VW. More

Great sales Prowess My mind was already made up that my car hunting experience was going to be a very bad one but upon meeting Mr. Dugbatey,all doubts were erased. He ha My mind was already made up that my car hunting experience was going to be a very bad one but upon meeting Mr. Dugbatey,all doubts were erased. He has this great aura that comes with him. He is so friendly and easy to deal with.what intrigues me how how knowledgeable he was about the car i wanted to buy. He worked diligently to get me the car that i wanted,in a way that i could manage with the best interest rate as possible.Everything about the car was explained to me in details before i left. Information was given out in case of questioning or problems.It was a good experience and i have no regrets whatsoever. I would wholeheartedly recommend him to anybody. He is the best. More

Disappointing experience My experience as a VW owner has been terrible. With only 42K miles, my 2011 Jetta needs $1,800 of service and the dealership has refused to help defra My experience as a VW owner has been terrible. With only 42K miles, my 2011 Jetta needs $1,800 of service and the dealership has refused to help defray the costs of the repair. I have tried endlessly to contact anyone from VW of America but cannot seem to get a return phone call or person to contact. There should not be major computer failures in any well built car that is less than 3 years old. If it was unusual, VW and/or the dealership should be willing to stand behind their product. My Jetta has had problems since I purchased it and I would never buy a VW again. More

Good service Emmanuel was a pleasure to deal with. He was knowledgeable of the various vehicles, patient and did not push a decision. He is a very pleasant and pr Emmanuel was a pleasure to deal with. He was knowledgeable of the various vehicles, patient and did not push a decision. He is a very pleasant and professional gentleman to do business with. More