DARCARS Toyota of Silver Spring

After 189 days we got our tag. On September 4/2018, I and my brother in law purchased a Toyota Camry SE, 2018 year model with temporary tag number T684897 from Dar cars Toyota deale On September 4/2018, I and my brother in law purchased a Toyota Camry SE, 2018 year model with temporary tag number T684897 from Dar cars Toyota dealership Silver Spring located @ 12210 Cherry Hill Rd, Silver Spring, Maryland 20904. Since the date of purchase we had to wait until March 12/2019 (more than six months) to get our tag. During this time, we expressed our concern to the manager in written and didn’t reply. Besides our repeated phone calls, we had to be late for work at times or took of days to visit the dealership in person to resolve the issue. Not only that, we were required also to renew our residential parking permit from police station monthly for six months to avoid ticket. There was a time I believe was Dec.3rd./2018 that we were unable to get even temporary tag. The only choice we had was to leave the car in the premise. I got a phone call from the finance officer Mr. and gave warning he is going to tow the car without temporary tag from the dealership and damp it in the street where I live. Dec.7/2018, at 3:04 pm. I received a call from the staff member Mr. Rahim and informed me that we are not supposed to live the car in the dealership and warned he is going to tow the car and bring it on the streets of my residential area without a tag. Adding insult to injury, the parking spot in the dealership was more important than the customers suffering. While we attempt to solve the problem with the dealership, we wrote a letter of complaint to the state of Maryland consumer regulation. Besides the lost wages, the suffering we encountered to transport kids to school and vice versa during the cold winter, the delays and off days affected our work performance, gas expense every time we visit the company, and especially the psychological trauma we encountered to avoid ticket was far beyond expression. They are the worst dealership I ever seen in my life and they don’t even attempt to apologize for their bad customer service and compensate the loss. More

Unprofessional and careless I purchased (financed) a pre-owned car from DARCARS Toyota of Silver Spring approximately two months ago. The selling process was relatively smooth an I purchased (financed) a pre-owned car from DARCARS Toyota of Silver Spring approximately two months ago. The selling process was relatively smooth and trouble-free. All the problems emerged after the selling process ended, sigh! I specified to the sales representative who sold me this car that I was going to take the car to a different state and thus, if there was something I had to do in order to obtain my plates from a different state. This person assured me that they would take care of all the paperwork and I would receive my plates via mail service on time. In the meantime they gave me a two-month temporary tag. Well, guess what?? The two-month temporary tag has expired an I have NOT received my plates!! I have called them innumerable times, but every time I do so they simply say that the registration process has not finished. I tried to contact the financial service manager who did all the paperwork, his name is Wahab Lodin, but he never answers the phone, either he is busy, he has taken the day off, or simply he does not want to pick up the phone!! Now my temporary tags have expired and I still do not have my plates. I obviously cannot drive the car any more. DARCARS is so unprofessional and careless toward their clients. You better choose another Toyota dealer because, once they sell you the car, they completely let you by yourself. And of course, steer clear of this guy Wahab Lodin, once he sells you the car $$$, he does not care about anything else. More

She was awesome I bought a land cruiser and had a perfect experience. She made commitments over the phone and kept her word on all of them. I look forward to buying m I bought a land cruiser and had a perfect experience. She made commitments over the phone and kept her word on all of them. I look forward to buying my next Toyota from her. More

Horrible customer service My experience at DARCARS of silver spring, MD Upon ordering my vehicle I was never notified about the delivery of my fleet vehicle. After a few we My experience at DARCARS of silver spring, MD Upon ordering my vehicle I was never notified about the delivery of my fleet vehicle. After a few weeks of calling we finally spoke to the fleet representative at the dealership, Mr Moore. On the phone he seemed very short, abrupt and unfriendly when trying to schedule a time. I scheduled for 4:00pm on February 27, 2019 and unfortunately because the dealership is 50 mins without traffic from my house and over and hour away from where I was working that day in Waldorf, MD. I was late for my set time. On my way when I realized I wasn’t going to make it in time, I called the dealership and asked to speak to Mr. Moore and the receptionist tried to look for him but told me to continue to come because he was still there and she would give him the message. When I arrived he came from the back, obviously annoyed, to the desk and I apologized for being late but explained the horrible traffic I faced getting there that evening. I explained that I called and the receptionist told me to continue to come. He said she’s just a receptionist and said that he called me to tell me not to come. I did not get a call from him and I was using my phone as a GPS and would have definitely seen the call. So he told me that I would have to reschedule for another day and to come back. It was a great inconvenience to go all the way home then to take time to come back there. I said, I’m here now and if there was someone else that could help me that would be great. He said there is no one else to help you. I can’t ask someone to help you, take them off the selling floor and help you and not get paid. We don’t get paid to help you. This is a service to fleet. I would not have even called you until the end of the Month because we do this at the end if he month. I said the end of the month is tomorrow Sir. He said I’m really getting frustrated with you. I don’t have to do this I have deals that are important that I have to close they will keep me here until 1:00am and to do this that I’m not getting paid for is not my priority. I said well I don’t know anything about who gets paid or why you do this. All I know is that my company told me to come and pick up this car. I again, apologize for being late but i called and was told to continue to come. He said no on wants to do this, no other dealership. I have the largest dealership in the area so it’s a curtesy. I said it’s not a curtesy if you are going to be so rude. I said I’m just a customer. He said your not my customer your fleets customer. Again, I’m doing this as a curtesy and it takes too long and I’m not getting paid. He said, The last guy that was here took 45 minutes to explain the car. I said Sir, You just spent 20mins telling me No. So he just left the desk and came back and asked me for my tags. A salesman looking on said to me, don’t worry Maame. He’s going to give you your car. I told him then why is he embarrassing me and causing this scene. He never said ok I’m going to take care of you. He came back and said, just give me your license plates. Then I came back with it, then he said I need your ID. So I go back to my other car the get that. He was being difficult and rude. He gave me a horrible experience and a bad taste in my gut for Darcars Toyota and your dealership. With customers and salesman looking on I was embarrassed and so upset I began to cry on my way home. I tried to remain calm with a person that was rude and disrespectful. There were other customers and salesman looking at the whole thing. Donald Moore should not be in charge of this program or any thing that deals with customer service. We all have bad days but this was terrible. And I believe that if I did not keep my cool and remained calm Donald would have a leg to stand on but I was respectful in the midst of his disrespect and attempted to keep calm so that he would give me my car that I drove over and hour to receive. I have also noticed my company Astra Zeneca Pharmaceuticals and Fleet about my experience. I am saddened by this experience and pray that others never experience the same. -T. Wilson More