DARCARS Toyota of Silver Spring

Service Center RIP Off I bought a Highlander almost year ago and was at your Service Center few months ago to do 5,000 miles service in which they rotate my tires. Once it I bought a Highlander almost year ago and was at your Service Center few months ago to do 5,000 miles service in which they rotate my tires. Once it was done I requested my wife to pick up the SUV. She brought home with trust that everything was performed correctly. Few weeks later we notice that one of the Tire lock of front passenger tire was missing, I took it to service center and ask them if something can be done since this seems like shop forgot to put it on when my car was there in service but I was told that they cannot do anything since its been few weeks now and i have to buy a whole new set. I paid $39.99 for the new set of Tire locks and it was put on. Now this time I was at your service center to get my 10,000 miles service. I was scheduled with Mr. Mahyar Abedi, who did a great job as a Service Advisor but once my car was done with 10,000 miles service, he showed me my paperwork and outlined items which were done in this service. I look at all the items and was happy that all these things were done. In that list it was stated that my Cabin Filter was also changed. I also requested to rotate my tires so I took Mr. Mahyar with me to my car to check and my tires were rotated. Once I open my glove box, I didn't see any of my items moved, which tells me that something is wrong and I requested that I would like to see my new Cabin Filter. Mr. Mahyar went inside and called the Technician who worked on my car and once he took out the filter we find out that it was never changed and Darcars lied that this service was performed. I approached to Mr, Mehandi ( I guess Manager) and first he bluntly said he is not sure but after looking at Technician Remarks in the Ticket and old Cabin Filter in my hand, he changed his statement. So in other words, if a customer doesn't pay attention Darcars is going to Rip OFF that customer specially If you don't know about the Car. Now I am not even sure if all the listed things were performed on my car or not even sure if my SUV oil was changed or not. I email Ethan Rossignol, one of their Manager right after the service was done (more than 3 weeks ago) and no one either call or reply to my email. So frustrated. More

Great car buying experience! We recently purchased a 2019 Toyota Rave 4 Hybrid from Darcars of Silver Spring. It was a great experience from start to finish. Never pushy and worke We recently purchased a 2019 Toyota Rave 4 Hybrid from Darcars of Silver Spring. It was a great experience from start to finish. Never pushy and worked with us to help get the car we wanted. A big shout out to Mr. Don Moore who went far and beyond to make this a smooth transition. He was extremely professional throughout the entire process. Also, Mr. Luis Garcia did a great job showing us the inventory of what they had and in the final purchase of the car. They allowed us to make the decision without being pushy. Once we made the decision, they put us in touch to do the paperwork with Cyril who handled this transition with a sense of knowledge and explanation of the different warranty packages. Aa a final note, do not believe the negative reviews that some people write, they are far from the truth. We will be purchasing our next car with Darcars. More

After 189 days we got our tag. On September 4/2018, I and my brother in law purchased a Toyota Camry SE, 2018 year model with temporary tag number T684897 from Dar cars Toyota deale On September 4/2018, I and my brother in law purchased a Toyota Camry SE, 2018 year model with temporary tag number T684897 from Dar cars Toyota dealership Silver Spring located @ 12210 Cherry Hill Rd, Silver Spring, Maryland 20904. Since the date of purchase we had to wait until March 12/2019 (more than six months) to get our tag. During this time, we expressed our concern to the manager in written and didn’t reply. Besides our repeated phone calls, we had to be late for work at times or took of days to visit the dealership in person to resolve the issue. Not only that, we were required also to renew our residential parking permit from police station monthly for six months to avoid ticket. There was a time I believe was Dec.3rd./2018 that we were unable to get even temporary tag. The only choice we had was to leave the car in the premise. I got a phone call from the finance officer Mr. and gave warning he is going to tow the car without temporary tag from the dealership and damp it in the street where I live. Dec.7/2018, at 3:04 pm. I received a call from the staff member Mr. Rahim and informed me that we are not supposed to live the car in the dealership and warned he is going to tow the car and bring it on the streets of my residential area without a tag. Adding insult to injury, the parking spot in the dealership was more important than the customers suffering. While we attempt to solve the problem with the dealership, we wrote a letter of complaint to the state of Maryland consumer regulation. Besides the lost wages, the suffering we encountered to transport kids to school and vice versa during the cold winter, the delays and off days affected our work performance, gas expense every time we visit the company, and especially the psychological trauma we encountered to avoid ticket was far beyond expression. They are the worst dealership I ever seen in my life and they don’t even attempt to apologize for their bad customer service and compensate the loss. More

Unprofessional and careless I purchased (financed) a pre-owned car from DARCARS Toyota of Silver Spring approximately two months ago. The selling process was relatively smooth an I purchased (financed) a pre-owned car from DARCARS Toyota of Silver Spring approximately two months ago. The selling process was relatively smooth and trouble-free. All the problems emerged after the selling process ended, sigh! I specified to the sales representative who sold me this car that I was going to take the car to a different state and thus, if there was something I had to do in order to obtain my plates from a different state. This person assured me that they would take care of all the paperwork and I would receive my plates via mail service on time. In the meantime they gave me a two-month temporary tag. Well, guess what?? The two-month temporary tag has expired an I have NOT received my plates!! I have called them innumerable times, but every time I do so they simply say that the registration process has not finished. I tried to contact the financial service manager who did all the paperwork, his name is Wahab Lodin, but he never answers the phone, either he is busy, he has taken the day off, or simply he does not want to pick up the phone!! Now my temporary tags have expired and I still do not have my plates. I obviously cannot drive the car any more. DARCARS is so unprofessional and careless toward their clients. You better choose another Toyota dealer because, once they sell you the car, they completely let you by yourself. And of course, steer clear of this guy Wahab Lodin, once he sells you the car $$$, he does not care about anything else. More

She was awesome I bought a land cruiser and had a perfect experience. She made commitments over the phone and kept her word on all of them. I look forward to buying m I bought a land cruiser and had a perfect experience. She made commitments over the phone and kept her word on all of them. I look forward to buying my next Toyota from her. More