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DARCARS Toyota of Silver Spring
Silver Spring, MD
679 Reviews
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Showing 679 reviews
February 09, 2020
Overwhelmingly Bad Customer Service I will not recommend this dealership to my network of professional and personal associates. In fact, I will do my part to dissuade them from buying f I will not recommend this dealership to my network of professional and personal associates. In fact, I will do my part to dissuade them from buying from Darcars. The one-star review is the least I'm allowed to give. Otherwise, I would give them NOTHING but negative comments. I bought a Land Rover from this dealership on December 8, 2019. Within the first 10 days of purchase, I noticed an issue with the truck, so I set up a service appointment. When I called the service department to confirm my appointment, the woman who answered the phone told me that their service techs can’t do anything with a Range Rover. So, I asked, “What do you suggest I do?” She responded, “Take it to Range Rover!” So, I stated, “What you’re telling me is that your 30-day, 1,000 mile “guarantee” does not apply to this truck? She then tells me to go ahead and bring it in. Since I live an hour away from the dealership, and by that time had no confidence that the service techs would actually fix the issue, I opted not to waste my time and risk frustration and further damage. If you're looking for a "certified used vehicle", bypass DARCARS Toyota Silver Spring. On to my lastest issue…when I purchased this truck, the dealership put a temporary tag on it with an expiration date of 2/6/2020. On 12/22/19, I sent Shane (my sales rep) an email asking if my plate were there yet. He responded, “Happy Holidays, not quite yet. When they are ready someone will reach out to you. They usually take up to 4 -5 weeks.” On 1/27/20 I sent a follow-up email, “I have not heard from the dealership yet and my temporary tag is soon to expire. What happens if the plates are not received in time?” Shane responded, “I will look into it now for you. If they are not here in time, I will have them overnight you another set of temporay tags.” On 2/6/20 I sent another email, “Were a set of plates overnighted to me? My temporary tag expires today. Please advise.” Shane responds, “I just got in contact with my tag and title department to have them either send the hard plates or another extension, so you don't have to make your way out here.” When I arrived home from work yesterday, no plates. So, I called Shane. Shane tells me my plates are there, so I can come pick them up. I remind him that my temporary tag is now expired. He puts me on hold. Another guy picks up the phone who has a more matter of fact tone to his communication. He tells me that my plates are there, but their accounting office is flooded, so they can’t mail them out. He asks me where I’m located. Because I’m an hour away, he says “No, I don’t have anyone who can bring you your plates. You’ll have to come pick them up!” I state that I don’t have a vehicle to drive there, because my plates are expired. He reminded me that their accounting office is flooded, and no one can get back there to mail out my plates.” So, there you have it…sub-quality, xxxx-poor customer service all the way around. I am now in possession of a truck that not only needs service but that is not drivable, because this dealership can’t get my plates to me. I bought my previous vehicle from Carmax, and I guess Carmax spoiled me…they took care of everything! My expectations, based upon that experience, were much higher than Darcars can (or is willing to) achieve. I won’t recommend this dealership, but will take every opportunity to discourage potential buyers from making the mistake that I, and apparently numerous others, have made with choosing this dealership. More
by ReesieB
Employees Worked With
Shane Fisher
February 06, 2020
Not friendly. This place is a dump. This was my first time being at this location. It was very small and depressing. A worker greeted me and told me to go inside wh This place is a dump. This was my first time being at this location. It was very small and depressing. A worker greeted me and told me to go inside which I did. I walked up to the counter and was asked if I had a form which I did not. I was then told I had to stand on line, what line I thought, there wasn’t anyone in there but me. The gentleman I was speaking with made no eye contact. Then another person assisted me and the person who first greeted me at my car came in with the form and told me to stand and wait on line, what line no one is in here but me. His hand writing was so poor the person behind the desk needed my drivers license and insurance card so he can read my vin number. I had to ask where the waiting area is which was upstairs and had to walk up the stairs because the elevator was broken. And if I thought the downstairs was raggedy the upstairs was worse. The decor and chairs was so dirty I was afraid i would catch something from sitting on their furniture. I have lived and gone to Toyota in Atlanta, Florida and Las Vegas and this one by far was the worse I have ever seen. And if that wasn’t bad enough when I car was ready the gentleman who was printing up my receipt starting telling me how I need to start taking care of my car and what I need to do, and wasn’t nice about it ......WHAT !. I had to ask him if he can see the history of the service done on my car on his computer which he could and which should have been enough to shut his mouth right there and then. How dare him. DARCARS Toyota of Silver Spring, shame on you. More
by Unhappy customer
Employees Worked With
My appointment was scheduled with O.J. But I am not sure if he was the one who was assisting me. , O.J. Darvish, Sesan Oludayo
January 25, 2020
Very good experience from all concerned. I especially feel that my salesman, Tom Kim, went far out of his way to be friendly, helpful and honest. And especially patient! He was also very know I especially feel that my salesman, Tom Kim, went far out of his way to be friendly, helpful and honest. And especially patient! He was also very knowledgeable. It was, and will be, a pleasure dealing with him. More
by Satisfied
Employees Worked With
Tom Kim
January 22, 2020
Great service! When you come to Darcars ask for Giresse. He is respectful and will make sure you get a great price on the vehicle you want! When you come to Darcars ask for Giresse. He is respectful and will make sure you get a great price on the vehicle you want! More
by Ulrich
Employees Worked With
Giresse Tiago
December 29, 2019
Tom is the best! He is straight forward, and works hard for the customer. One of the kindest human beings I've ever met. Will definitely recommend others to see him. for the customer. One of the kindest human beings I've ever met. Will definitely recommend others to see him. More
by Jlash410
Employees Worked With
Tom Kim
November 23, 2019
Fundamentally dishonest service center I was quoted a low price on the phone for a factory-recommended service only to be told in person that it would actually cost more than 2x as much whe I was quoted a low price on the phone for a factory-recommended service only to be told in person that it would actually cost more than 2x as much when we arrived at the dealer. Since then, despite repeated efforts, they have refused to say how much they charge for standard, factory-recommended service. On top of that, they recommended service that was not necessary at that time without making it clear that they were recommending something different than Toyota’s recommendations. They also charged for service they did not perform to any reasonable standard. All of this was on top of a 45+ minute wait just to drop the car off, even with an appointment. I emailed the service department’s management team and the dealer’s general manager and none of them expressed even the slightest concern with my experience. They ultimately agreed to refund what I paid, after I involved BBB. But it's been weeks and they haven't sent the check and haven't responded when I asked. Find another dealer. More
by srosen
Employees Worked With
Bethany Fuller, Ethan Rossignol, Mehdi Keshti
November 04, 2019
They ran credit check without my approval... I paid with debit card specifically to avoid that ... found out after purchase from letter in the mail. debit card specifically to avoid that ... found out after purchase from letter in the mail. More
by Anna992
Employees Worked With
Donald Moore; Gonzalo Medina, Amadou Bah
September 26, 2019
Life Saver Couple days ago my car would not start in the morning. I called the service manager Mr. Keshti and told him about the issue. He had me tow the car i Couple days ago my car would not start in the morning. I called the service manager Mr. Keshti and told him about the issue. He had me tow the car in right away and while I was waiting for about an hour, had me back on the road again. It's a good feeling having a service shop looking after their customers so well. More
by mytoyotaservice
Employees Worked With
Mehdi Keshti
September 26, 2019
A horrible experience with this dealer I had a horrible experience with this dealer. I traded my 2004 Toyota Camry with 2018 Camry in the end of July 2019. I switched my tag to the new car I had a horrible experience with this dealer. I traded my 2004 Toyota Camry with 2018 Camry in the end of July 2019. I switched my tag to the new car and canceled the insurance policy for the old one. Almost two months later, the MVA has not received the dealer's notice that 2004 Camry was off the road. The MVA thought that I had driving the 2004 Camry without insurance. I faxed the MVA letter to Mr. John Batista Desouza at the dealer and asked him to fix the problem. My wife has a problem to get another car registered at the MVA now because of this problem. I just called Mr. Desouza and his manager a moment ago. I was told neither was available. I have tried to reach managers there a couple of times. None has be successful. I am posting this incidence. The people at this dealer may laugh. Who cares, they would say. I should rate this dealer zero. More
by Unlucky man
Employees Worked With
John Desouza
