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DARCARS Toyota of Silver Spring
Silver Spring, MD
678 Reviews
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May 26, 2020
beware of sales Mutaz Mohammed I purchased a vehicle from sales person named Mutaz Mohammed who promised to fix a dent on the car but once i paid, Mutaz blocked my number, I could I purchased a vehicle from sales person named Mutaz Mohammed who promised to fix a dent on the car but once i paid, Mutaz blocked my number, I could not reach him to take an appointment to fix the dent. I called him from another number, boom! he picked up! This is so embarrassing for a big dealer like DarCar, so am writing to reach out to customers to be aware of such xxxxx form this sales person! I'm VERY disappointed in DarCar dealership. I tried to reach out for managers, with no avail. This is a big company to ditch its customers like this. I spent $29K from my hard work earning money, this is unacceptable. Like Share More
by aida0918
Employees Worked With
Mutaz Mohammed
May 23, 2020
THEY TREAT YOU LIKE FAMILY - UNBELIEVABLE I went to Darcas Silver Spring, bought a white car and later on decided I don't want the car because there is no way I would be able to manage a white I went to Darcas Silver Spring, bought a white car and later on decided I don't want the car because there is no way I would be able to manage a white car. I took the car back and talk to Mr. Amadou Bar the sales Rep. and he helped me to have what I wanted. Those people are like angels. They are so respectful and caring. They treat you like family. When I got to the finance guy it was even worst. He is so so nice, jovial and ready and willing to help. I just want to say a big thank you to everyone at DARCAS TOYOTA AT SILVER SPRING. STAY BLESSED YOU ARE AWESOME. More
by IMBLESSED_SL
Employees Worked With
Amadou Bah
May 19, 2020
Best experience yet buying a car and dealing with Finance Dealing with salesperson Kirt Gibbs was great. Highly recommend him and the finance team was just as great. I literally filled out a short form online Dealing with salesperson Kirt Gibbs was great. Highly recommend him and the finance team was just as great. I literally filled out a short form online and got an amazing deal on the financing and vehicle. They even delivered to my home. Will be buying my cars from Darcars from now on. Best experience so far buying a car and dealing with Finance department, period. More
by McLean Merrill
Employees Worked With
Kirt Gibbs
May 06, 2020
Thank you Abbas! Impeccable experience with Abbas at Toyota of Silver Spring. He was an absolute pleasure to work with. He assisted my wife and I choose the right car Impeccable experience with Abbas at Toyota of Silver Spring. He was an absolute pleasure to work with. He assisted my wife and I choose the right car for our needs at a fair and transparent price. The process was easy and welcoming. This is our third Toyota purchase from Abbas and working with him to address our vehicle needs is second to none. More
by skasraian
Employees Worked With
Abbas
April 15, 2020
Purchase my 2020 Highlander Thanks to my salesman and Finance for a easy transaction. Car was clear and ready to go. I has happy to see the car was still there a week after I tes Thanks to my salesman and Finance for a easy transaction. Car was clear and ready to go. I has happy to see the car was still there a week after I test drive it. It must been a sign fro above it was met to be. More
by pbrennan1950
Employees Worked With
Emmanuel Azumarah, Radhi Uchechi
February 25, 2020
Summarizing my overall experience at DarCars of Silver Spring, I would label it “fair”. The buying experience began on a negative note, yet it was redeemed by one of the sales upper management ( Lee Ray) Spring, I would label it “fair”. The buying experience began on a negative note, yet it was redeemed by one of the sales upper management ( Lee Ray). The key takeaway for me was the quality of the sales staff really varies, from novice/shouldn’t be on the floor (Shane/Saki) to professional/willing to meet you halfway( Tola) . In the first category of novice/unprofessional, I would suggest at all cost avoiding (“Saki”), An amateur sales manager who lacks fundamental sales tactics - probing to close, this is on top of lacking respect, professionalism, and honesty. **Key Tip** - make sure your sales rep works with other sales managers than Saki as your prices are being negotiated. I found Asif from finance to be one of the most transparent reps of the 5-6 Toyota dealerships I visited. **Key Tip** Request that your sales rep use Asif for finances once you decide to purchase. More
by Azeb
Employees Worked With
Shane Fisher, Saki , Tola Awosika, Lee Ray
February 24, 2020
Horrendous Customer Service Car shoppers, BEWARE! Please read this review before buying your car at DARCARS Toyota of Silver Spring, MD. Horrendous customer service is giving Car shoppers, BEWARE! Please read this review before buying your car at DARCARS Toyota of Silver Spring, MD. Horrendous customer service is giving them credit. I purchased my new Toyota Highlander from Darcars of Silver Spring in August of 2019 and as of today, February 24, 2020 I still have temporary tags. A mistake was made by the finance department when the tags were originally applied for and the finance department has refused to take ownership and correct their mistake. I have spent countless hours trying to resolve their mistake by personally visiting the dealership, making numerous phone calls to the title department, finance department and general manager. Their solution has just been to renew the temporary tags, hoping the problem will resolve itself. Not once have I received a return phone call or any other response with a status update or, better yet, a resolution. On Wednesday 2/19/20, I visited the dealership and waited over 1 hour 30 minutes for the Director of Finance, Barry Landa, to speak with me in hopes he would give me the status of what he has done to rectify the situation but instead I met with a man that tried to intimidate me, raise his voice at me and tell me it was not his fault that the mistake was made and he regrets that he ever offered to assist me in the past and told me to get out of his office. So while DARCARS Toyota of Silver Spring, MD is happy to sell you a vehicle, they are less than amicable in resolving any issues that may raise. Do yourself a favor and shop elsewhere! More
by MH
Employees Worked With
Don Moore, Ethan Rossignol, Barry Landa, Marlon Seanz
February 11, 2020
Bad experience and still waiting for my registration I purchased a vehicle from this dealership on December 19, 2019 and my experience has been horrible. The exception is our sales person Marlon. Experi I purchased a vehicle from this dealership on December 19, 2019 and my experience has been horrible. The exception is our sales person Marlon. Experience with personnell detailed below. Marlon (sales person) : Good overall salesman, responsive and has done all he could to sell me the 2019 Highlander. SE I have no issues/complaints only positive experience with him. Daniel (Finance Guy): I didn't even use him to finance and instead found my own through my credit union. Daniel failed to submit the paperwork to Tower Federal Credit Union for Tower to pay Dar Cars for the 2019 Highlander. Almost lost the sale had we not submitted the missing paperwork for him. Also when we sent required documents for the registration transfer, he dropped the ball there too. Daniel said he never got them. (Avoid him if possible) Tags and Title Department: Taking so long the original registration has been suspended and still waiting. Hopefully I don't get pulled over since my registration that was supposed to get transferred has been suspended. Shaking my head is all I can do at this point. Marlon (sales guy): Got us in touch with Lee Ray (some manager) who was made aware of the situation and was supposed to call my wife back yesterday 02-10-2020 and didn't. Yes, it's going on 2 months now and the registration still isn't tansferred. I call Dar Cars and talk to Lee Ray and he told me he was working the issue to call him back in 15 minutes. Called him back as requested and apparently he was interviewing someone. Hopefully someone to help you guys keep track of closing a deal. It is 02-11-2020 and the issue remains and hasn't been resolved. If I get pulled over, I am pointing authorities right to DarCars for not getting this done in an acceptable amount of time. Mr. Rodriguez More
by JuanR.
Employees Worked With
Lee Ray, Marlon Seanz
February 09, 2020
Overwhelmingly Bad Customer Service I will not recommend this dealership to my network of professional and personal associates. In fact, I will do my part to dissuade them from buying f I will not recommend this dealership to my network of professional and personal associates. In fact, I will do my part to dissuade them from buying from Darcars. The one-star review is the least I'm allowed to give. Otherwise, I would give them NOTHING but negative comments. I bought a Land Rover from this dealership on December 8, 2019. Within the first 10 days of purchase, I noticed an issue with the truck, so I set up a service appointment. When I called the service department to confirm my appointment, the woman who answered the phone told me that their service techs can’t do anything with a Range Rover. So, I asked, “What do you suggest I do?” She responded, “Take it to Range Rover!” So, I stated, “What you’re telling me is that your 30-day, 1,000 mile “guarantee” does not apply to this truck? She then tells me to go ahead and bring it in. Since I live an hour away from the dealership, and by that time had no confidence that the service techs would actually fix the issue, I opted not to waste my time and risk frustration and further damage. If you're looking for a "certified used vehicle", bypass DARCARS Toyota Silver Spring. On to my lastest issue…when I purchased this truck, the dealership put a temporary tag on it with an expiration date of 2/6/2020. On 12/22/19, I sent Shane (my sales rep) an email asking if my plate were there yet. He responded, “Happy Holidays, not quite yet. When they are ready someone will reach out to you. They usually take up to 4 -5 weeks.” On 1/27/20 I sent a follow-up email, “I have not heard from the dealership yet and my temporary tag is soon to expire. What happens if the plates are not received in time?” Shane responded, “I will look into it now for you. If they are not here in time, I will have them overnight you another set of temporay tags.” On 2/6/20 I sent another email, “Were a set of plates overnighted to me? My temporary tag expires today. Please advise.” Shane responds, “I just got in contact with my tag and title department to have them either send the hard plates or another extension, so you don't have to make your way out here.” When I arrived home from work yesterday, no plates. So, I called Shane. Shane tells me my plates are there, so I can come pick them up. I remind him that my temporary tag is now expired. He puts me on hold. Another guy picks up the phone who has a more matter of fact tone to his communication. He tells me that my plates are there, but their accounting office is flooded, so they can’t mail them out. He asks me where I’m located. Because I’m an hour away, he says “No, I don’t have anyone who can bring you your plates. You’ll have to come pick them up!” I state that I don’t have a vehicle to drive there, because my plates are expired. He reminded me that their accounting office is flooded, and no one can get back there to mail out my plates.” So, there you have it…sub-quality, xxxx-poor customer service all the way around. I am now in possession of a truck that not only needs service but that is not drivable, because this dealership can’t get my plates to me. I bought my previous vehicle from Carmax, and I guess Carmax spoiled me…they took care of everything! My expectations, based upon that experience, were much higher than Darcars can (or is willing to) achieve. I won’t recommend this dealership, but will take every opportunity to discourage potential buyers from making the mistake that I, and apparently numerous others, have made with choosing this dealership. More
by ReesieB
Employees Worked With
Shane Fisher
