DARCARS Toyota of Silver Spring

We approached this dealer because they were close by. Having walked out of another dealer who required we sign their dealer contract waiving our rights, we inquired about this upfront before ever discuss Having walked out of another dealer who required we sign their dealer contract waiving our rights, we inquired about this upfront before ever discussing anything else. We were told the dealer had no contracts (other than financing contracts). We then went through the entire buying process and then, in the 11th hour (along with the usual pitches for add ons that too many dealers still drag customers through), out came the contract. We were absolutely stunned and furious. We demanded to speak to the manager, who refused to do anything, passing it off as salesperson ignorance! Ignorance indeed! The entire experience was awful and I would never recommend this dealer to anyone. If you want a dishonest dealership, try Darcars. Otherwise I strongly and wholeheartedly recommend Antwerpen Toyota. More

I was upset when I brought in my car for repair, afterall someone had backed into it. When I arrived Chris informed me that he would be with me shortly then reassured me that he could fix my car after he exa someone had backed into it. When I arrived Chris informed me that he would be with me shortly then reassured me that he could fix my car after he examined it. He told what would be done and approximately how long it would take. As this was closing time he indicated that he would start next day. The car was completed on time and I was duly informed. It is refreshing to have such service. I am no longer upset. More

Hyundai was in for repair to rear bumper. Chris Noell got new bumper in before I even left off the car. However, parts sent him the wrong energy absorber and impact bar (for front not rear bumper) but h got new bumper in before I even left off the car. However, parts sent him the wrong energy absorber and impact bar (for front not rear bumper) but he got them replaced by correct parts as soon as possible. (Dr. Thomas Bauer) More

To Whom It May Concern, This letter is our personal To Whom It May Concern, This letter is our personal recommendation for Christopher Noel. We found Chris to be consistently pleasant, tackling all To Whom It May Concern, This letter is our personal recommendation for Christopher Noel. We found Chris to be consistently pleasant, tackling all our collision related damages with dedication and a smile (not to mention he favors Colin Farrell, smile....) Besides being a joy to work with him, we were impressed with his take charge personality, very instrumental in helping institute the company-wide cost saving procedures and communicating the benefits of DARCARS Collision Center at the Silver Springs, Maryland location. Not to mention, how quickly he turned things around almost immediately, while addressing a sewer breakage at the garage and maintaining our anticipated scheduled pickup time after a auto body part was delayed. Chris, was not only organized, diligent in paperwork, easily reachable and well informed but even took the initiative to introduce us to our engineer. It is quite evident that Christopher Noel is a great asset to your organization and has real leadership potential. For this, we recommend that you consider him for a promotion within management. His skills also contributed to validating and stamping your service record book to signify completion of recommended services at DARCAR Collison Center. Many thanks..... Sincerely, Mr. & Mrs. Ricardo Lewis More

I had an absolutely wonderful experience at this dealership. Everyone there was friendly and helpful and always made sure I was being taken care of. Rod, the sales associate I worked with, was great dealership. Everyone there was friendly and helpful and always made sure I was being taken care of. Rod, the sales associate I worked with, was great. He was very friendly, knowledgeable and straightforward and worked with me on a great online discount. Charles was my finance guy, and he was also friendly and talkative which made the paperwork part of it very quick and painless. Other dealerships I visited seemed a bit too transparent and desperate. But this entire dealership had an air of quality and honesty. I never felt pressured throughout the whole process. I look forward to continuing my business with them. Thank you! :) More

Tennessee vehicle damaged by hail in severe storm - storms that devastated parts of the southeast and swamped insurance companies and repair services. State Farm arranged repair at your repair facilit storms that devastated parts of the southeast and swamped insurance companies and repair services. State Farm arranged repair at your repair facility to coincide with a trip I was to make to the Silver Spring, MD area. Christopher was very accommodating and fast and with very short notice of my arrival coordinated repairs and delivered repaired car on May 13th, just nine (9) days after I dropped it off and less than a day or two more notice from State Farm. Everything described was accomplished perfectly! The car looks new and the finished job included a completely unexpected interior detailing! In order to meet my deadline, Christopher coordinated an all-hands effort that included himself! Christopher describes himself a "perfectionist" and praised his staff for their outstanding job. Owner drove home to Tennessee, the day after delivery . . . avoiding trucks and praying for no further hail. Owner immediately (and carefully) washed bugs and road grime off vehicle upon arriving home. Upon inspection; husband agreed -- OUTSTANDING job! Thanks for a great job and extraordinary customer service. More

The days are devalued in service of quality standards on a daily bases. I was impressed regarding good customer service as should be displayed in the presence of the person. Not like how I and most have exp a daily bases. I was impressed regarding good customer service as should be displayed in the presence of the person. Not like how I and most have experienced, like the commercial, portraying bad customer service. I am pleased to see duty and fortitude to get the job done from the expectation of the service that Chris could and would prove to work with the insurance company and provide updates. Also smiling should be contagious as Chris will provide at all times. The plus that is not related to his professional ethics is he looks like Tom Cruise. April 8th 2011 on this day, writing these comments the insurance survey happened .Another point of reference is that Christopher Noell has great people skills.Christopher kept his word in keeping me informed as to the decision made by the insurance company and their reasoning despite logic. In addition Donald Wayne Nichols portrays hospitality that make you want to hug yourself and him also. Keep up the good work that comes naturally for you. PS,The writing of this message was read to Christopher on the phone to assure that the message would have been seen before now,but however look at this in this way good things does not go unnoticed. More

well i was trying to buy a car and these there managers were just horrible in my mind they were rude and very pushy.I'm a grown man and there is no reason i should get talked down to by some manager of a p were just horrible in my mind they were rude and very pushy.I'm a grown man and there is no reason i should get talked down to by some manager of a place i wanna buy a car from.they dont answer my questions when i ask them,they avoid it as much as possible.Me personally i would never buy a car from them new or used.i shouldn't get treated any different from when i talk to a sales person then when i talk to a manager.I will state that the general manager was very nice to me but I couldn't get past the three managers that were rude to me... More

Angie and Chris are miracle workers! When I bought my new truck, it had been transferred from another dealer in VA. There were several surface scratches in the paint on the truck. Most were on the left new truck, it had been transferred from another dealer in VA. There were several surface scratches in the paint on the truck. Most were on the left rear quarter panel, but there were a few elsewhere. Ethan (the GM) assured me his people could take care of this. Angie went to work on it, and got most of them out. One scratch in particular looked really deep, so she brought in Chris to work on it. When they were done, it looked absolutely perfect! My new truck looked NEW as it should! Thanks Angie and Chris! More

Darcars earned my business by their care of getting my business and making the sale an easy and enjoyable process. From my sales person to the sales and finance managers, the general manager and service. business and making the sale an easy and enjoyable process. From my sales person to the sales and finance managers, the general manager and service. My family purchased 7 Toyotas from Darcars and this is number 8. I rate them as Excellent in each category because they is is the level at which they performed at each step. I highly recommend them. Regards, Loay Oweis Columbia, MD Cars 1998 Toyota Corolla 2003 Toyota Camry LE 2000 Toyota Celica GTS 2004 Toyota Sienna LE 2004 Toyota 4Runner 2007 Toyota Camry 2011 Toyota Corolla 2011 Toyota Camry SE More