DARCARS Toyota of Silver Spring

My wife and I visited the dealership with no intentions of buying a car the same day. We were planning on looking around on who were offering the best deals. After talking with Mr.Durden we decided to purc of buying a car the same day. We were planning on looking around on who were offering the best deals. After talking with Mr.Durden we decided to purchase the camry within an hour. Mr.Durden knew and explained the product in a highly skilled manner. The most impressive point about Mr.Durden was that it was not about only selling the car, he allowed us to ask questions to him about his work experience and the dealership. After we test drove the car and begin to do the paper work, we felt like we had known him for years. His people skills is a tremendous assets to the Darcas family. We had the camry for two years and he still calls from time to time to check and inquire about the service we are receiving.His personality and friendly attitude attracts customers to take the time for him to meet and greet them, without immediately talking about the product. More

Easy transaction. The price was great and we found what we were looking for. We had to wait awhile to do the financing because they were very busy, otherwise, it was a great experience. The finance guy w we were looking for. We had to wait awhile to do the financing because they were very busy, otherwise, it was a great experience. The finance guy was pleasant and very easy to work with. Great experience. We would drive the distance to buy from them again! More

Sales rep was very friendly, knowledgeable and went to great lengths to answer all our questions dealing with the mechanical aspects and equipment options of the models we were interested in. He even took great lengths to answer all our questions dealing with the mechanical aspects and equipment options of the models we were interested in. He even took us to a service rep who provided detailed answers to more technical questions. It was a very pleasant experience. More

MR. TERRANCE BAILEY CALLED ME ON THE PHONE AND ASKED ME WHAT VEHICLE I WAS INTERESTED IN. i TOLD HIM 2 DIFFERENT KINDS. HE THEN TOLD ME THAT HE WOULD SEE WHAT HE COULD DO AND CALL ME BACK WITH AN UPDATE. L WHAT VEHICLE I WAS INTERESTED IN. i TOLD HIM 2 DIFFERENT KINDS. HE THEN TOLD ME THAT HE WOULD SEE WHAT HE COULD DO AND CALL ME BACK WITH AN UPDATE. LORD AND BEHOLD I GOT A CALL BACK IN LESS THAN 3HRS TELLING ME TO COME ON DOWN TO GET MY NEW VEHICLE. I DIDNT TRUST HIM SO I PUT HIM OFF FOR 1 DAY THEN HE CALLED ME FROM HIS PERSONAL PHONE AND AGAIN TOLD ME HE IS NOT PLAYING TO COME AND GET MY VEHICLE. THE VERY NEXT DAY I TOOK OFF WORK AND GUESS WHAT "I GOT THE TRUCK I WANTED". MR TERRANCE BAILEY WAS VERY PROFESSIONAL AND KNOWLEGEMABLE ABOUT THE TRUCK I WANTED. HE TOOK HIS TIME IN MAKING SURE I UNDERSTOOD THE WHOLE PROCESS OF PURCHASING A NEW TRUCK. IT WAS PASS LUNCH TIME SO HE EVEN OFFERED ME SOME FOOD TO EAT. I FELT VERY COMFORTABLE WITH HIM AND THE WHOLE TRUCK BUYING EXPERIENCE. I DIDNT THINK I COULD GET IT BUT HE MADE IT POSSOBLE AND WITH ALL THE AMENTIES I ASKED FOR HE GOT IT WITH A GREAT PRICE AND PAYMENT. I AM SO HAPPY I DECIDED TO TAKE MR BAILEY UP ON HIS OFFER BECAUSE THIS WAS THE BEST TRUCK BUYING EXPERIENCE EVER AND IN THE PASS IVE PURCHASED SEVERAL DIFFERENT YEARS AND WOULD NEVER RECOMMEND THE SALES PERSON BUT I HIGHLY RECOMMED ANYONE TO MR TERRANCE BAILEY AT SILVER SPRING DAR CARS TOYOTA BECAUSE HE LISTENS TO YOU AND WILL GET YOU THE VEHICLE YOU WANT More

Toyota customer service rep Jason was extremely helpful in providing the utmost customer satisfaction at Dacars. I recently purchased a brand new 2011 Toyota Venza and in the delivery process my car encoun in providing the utmost customer satisfaction at Dacars. I recently purchased a brand new 2011 Toyota Venza and in the delivery process my car encountered some small dents . Jason introduce me to Mr. Christopher Noell who was above and beyond any customer needs. Chris called me ASAP and had my car process at Dacars Collision Center and delivered back to me in record time. Christopher's dedication to the customer is amazing and makes you very comfortable and worry free, this is what makes a customer wants to return over and over at Dacars Toyota. If you want an amazing customer satisfaction team and a Dealership you can thrust, Dacars is a must. I am a Pilot for US Airways and deal with a lot of people and I must say Dacars Collision Center is fortunate to have Christopher Noell working for them and satisfying there customer needs. Thanks again Dexter Lakhram More

I bought my first used car from Ricky Z, a Toyota Prius. Ricky was very friendly, responsive and accomodating. During the purchase there was an impass, but Ricky made sure to make up for it. You can tell Ri Ricky was very friendly, responsive and accomodating. During the purchase there was an impass, but Ricky made sure to make up for it. You can tell Ricky is genuinely happy when he sees a happy customer! More

They messed up my car, lied about this and refused to fix the problem, because they needed money for this. This is not the first time I had a problem with this dealership but it will be the last for sure. I the problem, because they needed money for this. This is not the first time I had a problem with this dealership but it will be the last for sure. I will never come back to this dealership ever again, even after I bought 2 cars from them.The customer relations managers was very rude as well. More

The dealer provided every service expected. The dealer provided every service expected.The dealer provided every service expected.The dealer provided every service expected.The dealer provided every servi provided every service expected.The dealer provided every service expected.The dealer provided every service expected.The dealer provided every service expected. More

In July I had the great fortune to work with and purchase a car from Ricky at Darcars. It was the first car I have purchased from a dealer and he made the process extremely easy and made me feel very comfor a car from Ricky at Darcars. It was the first car I have purchased from a dealer and he made the process extremely easy and made me feel very comfortable. When the time comes for me to purchase another vehicle I will not hesitate going back to him. When speaking to people who are in the market to purchase a vehicle I defiantly suggest to the to go see Ricky. I would like to Thank him so much for his help. More

Chris is the perfect combination of kind and practical when he talks to me about my Corolla that was severely damaged in a collision. He explains the estimating process in a way that a non-mechanic can c when he talks to me about my Corolla that was severely damaged in a collision. He explains the estimating process in a way that a non-mechanic can comprehend. He understands that we become attached to our cars and that it's not just about the twisted metal. Chris is a car therapist. More