DARCARS Toyota of Silver Spring

This rating is due to the poor service provided by Howard. He was fairly rude, had NO sense of urgency, and did not seem at all concerned about the time it was taking for service. I don't think it's a Howard. He was fairly rude, had NO sense of urgency, and did not seem at all concerned about the time it was taking for service. I don't think it's acceptable for an oil change to take over 2 hours with an appointment. Even when the car was finished it took almost 25 minutes to get the paperwork. I would highly reccomend that Howard not have customer contact and that Darcars needs to change their policy. More

Emmanuel was very friendly and had great customer service. Tried to work with us to drive home a car that day. Matched us up with a great finance director and actually washed our car for us cause wit service. Tried to work with us to drive home a car that day. Matched us up with a great finance director and actually washed our car for us cause with the power outages, all the carwash places were closed. I was very pleased. More

excellent price and service from Rod. he is top notch. highly recommend him if looking for new or used Toyota. he is the one to ask for. highly recommend him if looking for new or used Toyota. he is the one to ask for. More

Rod Durden made my car buying experience a very pleasant experience. He is very knowledgeable and very professional. He made me comfortable and helped me drive off in a new car at a price that is unbeatable experience. He is very knowledgeable and very professional. He made me comfortable and helped me drive off in a new car at a price that is unbeatable. Rod is powerhouse I will recommend him to people I know. More

I bought a new Toyota Corolla from Rod Durden at the Silver Spring Darcars. I had an excellent experience. Not only was he extremely knowledgeable about all the cars there, he was so friendly I felt lik Silver Spring Darcars. I had an excellent experience. Not only was he extremely knowledgeable about all the cars there, he was so friendly I felt like he was a long time friend. He went out of his way to get me the best possible price. I was very impressed with the whole dealership and would highly recommend going to Rod when you're ready to buy a car. He is very patient about explaining the different features and has followed up many times on the phone with me me to make sure I am satisfied with my car and not having any problems. Please go see Rod Durden at Silver Spring Darcars and you'll be happy you did. More

I enjoyed my experience with Mr. Roy Durden. he is a very intelligent young man. He is very knowledgeable in his field. He is very people friendly very intelligent young man. He is very knowledgeable in his field. He is very people friendly More

I like Darcars Toyota of Silver Springs. I recommend Mr. Rod Durden 's customer service and attitude. He was very pleasant to work with. He was even willing to work late. Rod Durden 's customer service and attitude. He was very pleasant to work with. He was even willing to work late. More

Emmaneul Maduechesi was the agent that sold me the 2011 Sienna. he is excellent and trust worthy. this is my second car i am buying from this dealer ship. I already had a camry from them and used it for 7 Sienna. he is excellent and trust worthy. this is my second car i am buying from this dealer ship. I already had a camry from them and used it for 7 years before selling it. More

Christopher Noell gave me excellent service. He makes you want to go to DarCars anytime. He repaired a couple of rear bumber panels on the sides of my car in a couple of minutes and charged me nothing. He tr want to go to DarCars anytime. He repaired a couple of rear bumber panels on the sides of my car in a couple of minutes and charged me nothing. He treated me well. Service like that will make you come back for sure. Thank you, Mr. Noell, very much. More

When I bought the 2010 Corolla from this dealer, there were some scratches on the passenger side door. I asked AJ if this can be fixed, he said "Absolutely, I will make an appointment with the service dep were some scratches on the passenger side door. I asked AJ if this can be fixed, he said "Absolutely, I will make an appointment with the service department for you". 4 days passed by and no call from him, so I called and asked him if he can get me an appointment for the buffing. He said he will call me back and he never did. I called him back again after 8 days later and he said he will get back to me. Finally he did and fixed an appointment for buffing the passenger side door on June 29th at 9:00am. I went the service center and found out there were no appointment made for me. I went to him and asked him what's going on. He told me he has fixed the appointment with other vendor to do the job and will take all day. I left the car and when I went to pick it up, I found the scratches were not removed. AJ told me he will give me a touch up paint next day to paint it up. No news from him for the touch up paint. This is ridiculous and the sales rep is the worse nightmare of my life. Please don't go to this dealer. More