DARCARS Toyota of Silver Spring

Our salesman George gave us a new level of customer service that was quite different from the norm. Everything from the start to finish was exemplary including but not limited to, showing vehicles, pr service that was quite different from the norm. Everything from the start to finish was exemplary including but not limited to, showing vehicles, pricing, financing, preparing the vehicle for delivery, etc. Keep up the GREAT WORK, George! It was very pleasant to work with.... More

We had a great experience with Rod Durden- we came in to buy a new 2012 Toyota Camery. Rod was easy to work with and gave us an honest price right off the bat (no haggling, negotiating, long winded conversa buy a new 2012 Toyota Camery. Rod was easy to work with and gave us an honest price right off the bat (no haggling, negotiating, long winded conversations etc.) and it turned out to be the best price we could find. He worked on our time schedule and was not pushy at all. We came back a couple of days later to seal the deal. The whole process was smooth and easy. We highly recommend going straight to Rod to buy your next car- there is a reason he is the number one salesman there! We worked with John Desouza for the finance part- it was quick and painless. He was polite and answered all our questions. He did not try and push anything on to us. We would recommend him as well. More

Lorraine is a very well oriented costumer service person, knowledgeable and professional. A big thank you for your above and beyond service. Happy Holidays, Ada person, knowledgeable and professional. A big thank you for your above and beyond service. Happy Holidays, Ada More

This is my first car owned Toyota. I received an excellent service from Jin Lam . He was very patient with us through the whole process like he was my close friend and not a sale person.. Prior to excellent service from Jin Lam . He was very patient with us through the whole process like he was my close friend and not a sale person.. Prior to this purchase, i have done some price comprison between local car dealers and found that Jin Lam gave me the best price. Awesome service, will definitely come back again. I would highly recommend Jin Lam to any of you who are looking to buy a Toyota car.He really made me happy and i thank him. More

Excellente customer service and I recommand all my friend and relative. I was pleased with Amadou kindness. He was very patient and wark very hard to make sure I have the right price and relative. I was pleased with Amadou kindness. He was very patient and wark very hard to make sure I have the right price More

I was very pleased with the experience of buying a new car at DARCARS. Rod Durden worked with me and made it easy to test drive and compare two different models. Rod provided lots of useful information car at DARCARS. Rod Durden worked with me and made it easy to test drive and compare two different models. Rod provided lots of useful information and answered my questions, but did not try to pressure me into making a quick decision. After I did some more shopping, I came back to Rod and there was no hassle in negotiating a fair price and sticking to it with no sneaky surprises. More

Wahab is by far the worst Financial Services Manager I have ever met. I've purchased 3 new cars within the past 2 years so I know how the whole process works after you agree to buy a car, the financial ma have ever met. I've purchased 3 new cars within the past 2 years so I know how the whole process works after you agree to buy a car, the financial manager tries to sell some additional products such as extended insurance to you. And normally they are pretty persistent and can get a little frustrating when they keep telling you you need it when you've already said no. But unlike others who will back off and still be cordial and professional after you've said no, Wahab is far from that. In my encounter with him, he turned down right belligerent and almost hostile. I felt like he was yelling at me and attacking and insulting my intelligence. He even went as far as to lie to me. He told me the new Toyota Camry would need to change the timing belt in 50,000-70,000 miles. When I told him he was wrong because I've done my homework and found Toyota switched all time belts into time chains in new vehicles a couple years ago and timing chains do not need to be switched till well over 150k miles, he said I was wrong and that his wife who owned a relatively new toyota just had to get hers done. So finally we asked the sales rep and the sales rep said Wahab was wrong. Unbelievable. So if you would like your car buying experience to be with a dealership that employs a financial manager who will lie to you, become downright unprofessional and belligerent towards you when you've already agreed to shell out $20k+ money to them, and someone who'll insult your intelligence, then go to Darcars and buy a car. If not, stay away from this dealership IF they continue to employ someone like Wahab. More

I have been at the Dealer Service for more than two years. I can say everybody on the service and dealership are are nice and helpful, but Peter is the best customer handler and understands what really years. I can say everybody on the service and dealership are are nice and helpful, but Peter is the best customer handler and understands what really you are looking for. He is genuine and and have manner. I thank him for his fast and clear respond at any time I visit the Toyota Service. More

Good experience. Sales rep amadou was very knowledgle. He quickly understood my requirements and helped me patiently. iPad deal was a good offer. Price was reasonable. quickly understood my requirements and helped me patiently. iPad deal was a good offer. Price was reasonable. More

My wife and I had an excellent experience in working with Rod Durden at Darcars Toyota in Silver Spring! From the start, Rod was very quick and helpful at getting back to our inquiries via email and phone. Rod Durden at Darcars Toyota in Silver Spring! From the start, Rod was very quick and helpful at getting back to our inquiries via email and phone. When we came in to test drive and purchase the vehicle, Rod was very friendly and attentive and meeting our needs and answering all our questions. Everything was clearly communicated right from the start and there were absolutely no surprises through the whole process. Rod was very good as honoring his word and the price of the car that was agreed upon. The whole car buying process was very pleasant, fast and smooth. Definitely would recommend Rod Durden to anyone interested in buying a car from Darcars. More