DARCARS Toyota of Silver Spring

I paid cash for a new Corolla and have been trying to get a missing Owner's Manual for over two months. I sent one of the sales managers a link to Toyota's website that shows all the manuals that should come a missing Owner's Manual for over two months. I sent one of the sales managers a link to Toyota's website that shows all the manuals that should come with my car, and he said he ordered a copy of the missing manual for me. Yesterday, he handed me a trifold quick reference guide and said that is the manual I am owed. The actual manual is 265 pages so on top of lying about ordering a copy, he now thinks that this customer doesn't know the difference between a trifolded document and a 265 page manual. More

They were very helpful and returned my calls promptly until the deal fell through because of a price increase. When I asked for my $500 rebate back they said it would be no problem. I got stalled a few t until the deal fell through because of a price increase. When I asked for my $500 rebate back they said it would be no problem. I got stalled a few times and then they went radio silent. I had to finally get my deposit back through a credit card dispute. More

I wish there negative stars, my had 57000 miles 6 days after I bought it the axle fell out, come to find there worthless mechanic put axle in!!at this day I have put 2000,miles it already needs breaks, th after I bought it the axle fell out, come to find there worthless mechanic put axle in!!at this day I have put 2000,miles it already needs breaks, the left front is as bald as my xxx!! I called them they would nt fix for me, so out my pocket 1900 ,stay far away from them!!!! Crooks More

Worst customer service imaginable. Rude unhelpful employees, lack of regard for customers. Long never ending lines, be prepared to wait one or two hours just to check in once you hav Rude unhelpful employees, lack of regard for customers. Long never ending lines, be prepared to wait one or two hours just to check in once you have left your car in the bay. I have owned Toyota and Lexus cars for almost 50 years and have never received this kind of service at any other dealer. It took so long to check in I told them I was leaving and would pick the car up the next day. The following day pick up was just as bad as the drop off…then to add insult they did not wash the car….the one bright spot in this entire visit was Jose, who ended up helping me at the end, he was wonderful! I will never have any car we own serviced there again! More

Mr. Tom Kim provided excellent service and helped me get a great deal on my 2022 Toyota Highlander. He was very proactive in helping me find the perfect car even before it arrived to the dealership. This a great deal on my 2022 Toyota Highlander. He was very proactive in helping me find the perfect car even before it arrived to the dealership. This is especially important nowadays as new car inventories are low. He was also always prompt in responding to my questions, and guided me through purchasing and financing my car. I would highly recommend purchasing a new car with Mr. Kim. More

Jose and Junior were excellent in providing assistance in the service department today to Edie Tewelde service for ROV4. Let them know how great they are. the service department today to Edie Tewelde service for ROV4. Let them know how great they are. More

The Most MONEY MINDED business people. There are a LOT OF TRICKS THEY PLAYED AT ME: True Story: I have gone to get a prius prime limited 2022 model on April 22 2022. Initially they will g There are a LOT OF TRICKS THEY PLAYED AT ME: True Story: I have gone to get a prius prime limited 2022 model on April 22 2022. Initially they will give you $5000 dealers price from MRSP online when you talk. But, when you go there they will give a sheet saying $7000 dealers price from MRSP. TRICK 1: (THIS IS A TRICK) and they will say the price has increased just today or yesterday but I will give you for $5000 dealers price. This is to make the customer buy their car asap. TRICK 2: When you say you want to lease the car. They will say lease is a bad option. THEY WILL GIVE YOU PRICE OF LEASING higher than normal(780/month). Generally lease will be on 50% of car. But they say it varies it will for 60-70%. They din't say on what factors it will depend though you asked them. I asked whether it it depends on credit score and they said no. They just say it depends on the system. I still dont understand what factors the residual percentage depends on. They want us to Finance the car but not lease it so they can get profit of selling it. OPINION: They should explain this properly to customers. What factors the percentage depends on and other stuff. TRICK 3: They will use the "TAX CREDIT TRICK". They will say the Federal TAX credit is phasing out this year, though it still has time till next year(2023) from what I saw Online. OPINION: If what they say is true they should show these references immediately in the systems they have in front of them. TRICK 4: They say they are the best and others are all fraud and liars. Other wont provide the cars on time and they just collect the money. OPINION: You should show references online on what you say. (Like lease, tax credit and selling stuff on time). Only desperate people who need a car immediately will want to go to them on these situations. It's not worth going to them unless you want to spend high. Trust me, I had enough experience of talking to them and other dealers. They will also charge you 2% SALES COMMISSION other than the $5000-7000 dealers price. I understand this is a business but increasing prices to high extent day by day is not fair. BEST: I went to JIM COLEMAN Toyota. They charge you $2500 dealers price from MRSP and NO SALES COMMISSION. When I talked to them they didn't use these kind of tricks, especially the price will be increasing day by day(ex: shift from 5k to 7k). They talk finely and firmly. I guess that is the reason their cars sell out much faster than any other dealers. More

I called to schedule my car for service and I received a warm welcome from your Call Center/Service Representative- Peri. She was very pleasant and knowledgeable. She let me know what service had been done warm welcome from your Call Center/Service Representative- Peri. She was very pleasant and knowledgeable. She let me know what service had been done and what service was pending. She gave me a thumps-ups for keeping up with my maintenance. I really appreciate her helping me, since I will be travelling soon. More