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DARCARS Toyota of Silver Spring
Silver Spring, MD
683 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 683 reviews
October 31, 2015
Horrible Service. No one cares. I need my tags! The service has been horrible. It has been two months and we have not received our tags. We have called 6 times. Two of the managers hung up on us wit The service has been horrible. It has been two months and we have not received our tags. We have called 6 times. Two of the managers hung up on us without an explanation. Mr. Moore, said he is the new sales manager and cant help with this. Mr. Garcia said he has no idea what is going on and the accounting department is closed. We purchased the car for our daughter and with expired tags cannot drive the car to school. No one cares and no one wants to help. More
by nvellayan
Employees Worked With
Carlos Garcia, Gonzalo Medina
October 11, 2015
Prius- Hybrid battery A couple of months ago, I bought one 2005 Toyota Prius from Darcars Toyota of Silver Spring. Before buying the car, I informed the representative tha A couple of months ago, I bought one 2005 Toyota Prius from Darcars Toyota of Silver Spring. Before buying the car, I informed the representative that I had neer used a Prius before and asked whether there occurs problem with the battery. The salesman said, "it is Toyota brand and most of the battery lasts at least 160K or more." Then, I decided to purchase the car and the car was 96K at that time. But the things did not go as he said. My car's battery has already gone recently and now it is 106K. And then I took the car back to the salesman and talked about the problem with the car. He said to me "Because the mechanic man said the car was in good condition, I sold the car to you. I am just a salesman. " Afterwards, he referred me to his manager. When I talk to the manager he said that it could happen. Come on guys, the dealer sold the car to me and they should have known the car's condition beforehand. The dealer just wants to sell the car, not to make a professional business. I was planning to buy a brand new car for my wife from them but thanks god this incident opened my eyes. They tried to charge $ 3.600 to replace the battery. It is not acceptable and professional. They sold me a car which is not in good condition. I am not supposed to pay this money since as dealers they need to do their job properly and honestly. So I strongly do not recommend anybody to buy a car from them because this is just ridiculous, all they want is to get your money. They do not even care customer satisfaction. More
by arif
Employees Worked With
javon S.
September 30, 2015
Rip Off First time Toyota did oil consumption test on my 2007 Camry, it failed and I was given a price for them to fix it for $5,300. I received a letter ab First time Toyota did oil consumption test on my 2007 Camry, it failed and I was given a price for them to fix it for $5,300. I received a letter about the oil consumption problem and took it back to them. However, they did the test and told me nothing is wrong with my car. I asked them how come nothing is wrong now because they are responsible for fixing my car but when I had to fix it, you give me a huge quote. I have all my paperwork and is working with an attorney to file a lawsuit on them. This is my third vehicle that I've purchased from them and will never purchase another one. More
by Sue
Employees Worked With
Mehdi Keshti
September 20, 2015
Amazing Service I have been looking for a good dealership to get a car from. Someone who wouldn't try to "work" me over. Brandon went above and beyond for me. He work I have been looking for a good dealership to get a car from. Someone who wouldn't try to "work" me over. Brandon went above and beyond for me. He worked passed close to find a vehicle suitable for me & my pockets. He got me into the car of my dreams without even knowing. He is thee man and would recommend you go to him if you want the work done right More
by taishaweeden
Employees Worked With
Brandon Grant
September 04, 2015
Exceptional service! I came in for some assistance with my car and DENNIS MARTYN helped me. He went out of his way and took care of what I needed to get done PLUS he did i I came in for some assistance with my car and DENNIS MARTYN helped me. He went out of his way and took care of what I needed to get done PLUS he did it with speed, professionalism, and courtesy. Kudos to Dennis and to the people at Darcars. I definitely recommend others to go to Dennis and Darcars. Thanks a lot, Dennis Martyn! More
by mk
Employees Worked With
DENNIS MARTYN
September 01, 2015
Horrible I have purchased five cars here and the last one is a Prius plug in car. Supposed to have a tire repair kit and when I went to go ask about it they br I have purchased five cars here and the last one is a Prius plug in car. Supposed to have a tire repair kit and when I went to go ask about it they brushed me off giving me a first aid kit. When I realized and went back and they only gave me half of what I needed. I have a flat tire with no spare and half a kit that can't plug in to my tire. I am very disappointed with DARCARS. Will never do business again. More
by Hyojin81
Employees Worked With
Robert Inzitari, don moore
August 27, 2015
"Phenomenal Customer Service" My experience at Darcars Toyota of Silver Spring was an exceptional one. The customer service was very professional and courteous. The lounge waiting My experience at Darcars Toyota of Silver Spring was an exceptional one. The customer service was very professional and courteous. The lounge waiting area was immaculate. The Service was prompt with high quality. More
by lisa1234
Employees Worked With
Jose Adon
August 16, 2015
Exceptional customer service I was at the dealership on August 1st, shopping around and met with Amadou Bah. He was busy with a group of customers when I arrived . However, he f I was at the dealership on August 1st, shopping around and met with Amadou Bah. He was busy with a group of customers when I arrived . However, he found a way to have me wait for him just for a short time and we got down to business. His knowledge and approach to customer service made me come to a decision very quickly. I was going to get a new car that day. He was respectful and answered all my questions . I bought a Camry and Amadou was very exceptional in making that happen. He even followed up with me on my first days with the car. I feel like I will always come back to Darcars Toyota of Silver Spring. More
by Bro Denis
Employees Worked With
Jin , Amadou Bah
August 06, 2015
Most Professional and Honest Salesman, TO EVER EXIST! Wesley is an amazing salesman. When I asked him for the best deal, cut out the negotiations and just get to the bottom, he DID! And he delivered EXAC Wesley is an amazing salesman. When I asked him for the best deal, cut out the negotiations and just get to the bottom, he DID! And he delivered EXACTLY what I wanted! His demeanor is of the utmost respect, humble, pleasing personality anyone can wish to have in a salesman. He is also incredibly patient as I toggled between several different vehicle trims. If ever you are to deal with this dealership, Ask for Wesley. He will treat you like you are his kin. Thank you for an amazing experience and an exceptional deal. More
by NickB
Employees Worked With
Wesley Barriteau, Wahab Lodin
July 08, 2015
Female buying a car for the first time As a female, I always had a male for years as the "front man" when buying, or getting car repairs done. Well, this was the first time I was buying an As a female, I always had a male for years as the "front man" when buying, or getting car repairs done. Well, this was the first time I was buying and was apprehensive. After I had pretty well worn out my co-workers and friends with my questions and looked up what I could, I went to the Dealership, still defensive and skeptical and was taken care of by Rod Durden. I still was full of questions and he seemed to have no end to his patience. He explained and answered every question no matter how basic. In the end, not only was I satisfied with his answers, I got my car the SAME DAY, and it is perfect for me, and affordable! Thank You, Mr. Durden for your patience and helpfulness. More
by Abby, DC
Employees Worked With
Rod Durden
