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DARCARS Toyota of Silver Spring
Silver Spring, MD
678 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 678 reviews
October 25, 2023
HORRIBLE EXPERIENCE! !!!!! I bought a brand-new vehicle from this dealership a few weeks ago and I must say it has been one of the WORST car buying experiences EVER. The !!!!! I bought a brand-new vehicle from this dealership a few weeks ago and I must say it has been one of the WORST car buying experiences EVER. The finance department is AWFUL!!! The Financial advisors WILL SCAM YOU by adding 10K worth of additional fees NEVER DISCUSSED onto your loan. The financial advisor was extremely rude and disrespectful to me when I called to inquire about the additional charges added to my loan. His level of unprofessionalism was ATROCIOUS, and I would not recommend anyone to go here. My family has purchased vehicles from them in the past and we have NEVER experienced this before. The OUT THE DOOR PRICE, that I was given be the sales associate PRIOR to meeting with the financial advisor was 10k less than my actual loan. Initially the sales associate insisted that I had to speak to the finance department because she was not sure what the out the door price would be. However, when I insisted on knowing the price PRIOR to going to the financial department she said she would reach out to either her supervisor or one of the financial managers to draft me up the out of door price. She came back and quoted me the out the door price on the vehicle. She proceeds to offer additional services at a discounted price, but I DECLINED these services stating that it was OUT OF MY PRICE RANGE. I made it clear NUMEROUS times throughout my time there that I wanted to stay within a certain price range. The way they treat you after you’re no longer of service is outrageous. They make promises and offer things for free or discount just to get you to sign the papers then turn around and say they never offered anything. THIS PLACE IS AWFUL. They do not communicate with each other AT ALL. Then when called out on it they blame the customer. If you do decide to buy a car from this dealership. BEWARE!!! More
by TraceyH
Employees Worked With
Barry Landa
October 23, 2023
One of the worst car buying experience I ever had. As soon as the sale was made, the salesmen disappeared and stop responding to messages. I had to call repeatedly to get the permanent tags and regis As soon as the sale was made, the salesmen disappeared and stop responding to messages. I had to call repeatedly to get the permanent tags and registration. and then they failed to deliver the title. I bought another car at a different Toyota dealer in annapolis and the experience was totally opposite, world class. Avoid DARCARS Toyota if at all possible. More
by corossotti
Employees Worked With
herman osorto
October 10, 2023
For those of us who live in DC, you are really forced to look to the burbs for a car purchase. I have used DARCARS for two car purchases and another Toyota deadline for two other car purchases. DARCARS is look to the burbs for a car purchase. I have used DARCARS for two car purchases and another Toyota deadline for two other car purchases. DARCARS is worse for one very clear reason. They cannot get you your DC tags in a timely manner. Twice now, I have had to wait months for a DC tag. And driving back to DARCARS for a new temporary tag is a hardship. Based on the other dealership experience, this is a DARCARS problem not a DC problem. Nice people. Great sales people. Fair. But the tags/title department drags them down considerably. More
by darrell.clark
Employees Worked With
Josh Skinner
July 19, 2023
DO NOT USE THIS LOCATION FOR SERVICE. Never in my life have I experienced such a lack of respect for the customer. They were doing service on a work vehicle for 3 weeks. When I called th Never in my life have I experienced such a lack of respect for the customer. They were doing service on a work vehicle for 3 weeks. When I called they were "waiting on parts" - I reminded them we needed the vehicle back as soon as possible and to call with any updates, leaving my phone number. Tech said he had 3 phone numbers - I said call any of them - they never called back. The technician was never available and all of the voicemail boxes were full. When I finally was able to get information they let me know the vehicle was ready. Would have been sitting there day after day? Their hold message states "unparalleled service" true! it's appalling! "servicing your vehicle is an honor" for whom?? "willingness to go the extra mile" yes away from the customer. Ugh! DO NOT USE THIS LOCATION FOR SERVICE More
by compliancecentral
Employees Worked With
Brian Page
July 06, 2023
Very poor electrical service on my jeep. Towed to Darcars three times, would not start. The starter motor was bad. They failed to diagnose. Rewiring, left shop with no AC and the lights on f Towed to Darcars three times, would not start. The starter motor was bad. They failed to diagnose. Rewiring, left shop with no AC and the lights on front right corner no longer worked. Impossible to deal with. I paid a lot of money for service there. I will never go back. More
by jj1234
Employees Worked With
Ethan Rossignol, O.J. Darvish
December 24, 2022
Thank you for your service today I m very satisfied thier behavior is so good and cooperative there the boy name victor did maintenance service of my car,he did good job behavior is so good and cooperative there the boy name victor did maintenance service of my car,he did good job More
by Aishashaza4
Employees Worked With
Victor
November 19, 2022
Took home a 2023 Toyota highlander Saul guiulfo Was such a great help has a lot of patience and is always trying to satisfy the customer explains everything clearly and gives you many options to choose from a great help has a lot of patience and is always trying to satisfy the customer explains everything clearly and gives you many options to choose from. Thank you Saul guiulfo More
by Karen Orozco Martinez
Employees Worked With
Saul guiulfo
November 19, 2022
Benjamin Iyoha is one salesman I would recommend you’ll to do business with he provides you with useful, constructive feedback. He talks about a range of elements, including customer service. He is detai to do business with he provides you with useful, constructive feedback. He talks about a range of elements, including customer service. He is detailed, specific, and honest. He keeps it civil and friendly. More
by Emmanuel
Employees Worked With
Benjamin Iyoha
September 28, 2022
Very bad customer service I took my car for safety recall. the advisor told me it will take about 3 hours he offered me a ride and promised me to bring me back when the car is ready he called me and t recall. the advisor told me it will take about 3 hours he offered me a ride and promised me to bring me back when the car is ready he called me and told me the ride is on the way I went outside been waiting for hours when I call they kept telling me he is on the way after 4 hours finally I got my ride. I will never go this place. More
by Ayu
Employees Worked With
Jose
